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Nuance/Alphastaff nightmarish benefits enrollment mess - Webnancer

Posted: Dec 16, 2011

I have never seen such a disorganized operation. We've been getting forms periodically emailed. Many forms don't have adequate instructions on where they're supposed to be sent. State tax forms haven't been sent to everyone as they should have been. Some employees haven't even gotten news about what they'll be paid next year, and yet they're expected to choose benefits without knowing what they'll be earning.

This has been incredibly stressful and unnecessarily so. Is this typical of the way Alphastaff/Nuance operates? Is it like this at enrollment every year? I've never seen such a mess.

"Some employees haven't even gotten news about what they'll be paid next year" - sm

[ In Reply To ..]
The pay structure has gone out company wide.

no pay structure for QA - anon

[ In Reply To ..]
Still waiting...

No change - anon2

[ In Reply To ..]
The QA teams are staying as is, hourly.

Same rate? - nm

[ In Reply To ..]
x

Which is only helpful if you're an MT. QA is still waiting. - nm

[ In Reply To ..]
nm

No change for QA - anon2

[ In Reply To ..]
Part of QA already went through a change in Nov, moving from production to hourly. Who knows what the future holds, but apparently no more changes for QA at the moment.

They haven't said that. We're hourly, yes, but they haven't said what pay. nm - wdwnwf

[ In Reply To ..]
nm

There are specialty accounts up in the air - under review right now

[ In Reply To ..]
There are some accounts that are not typed in Enterprise that are paid by the job or the dictated minute, that go by "line credits" of "X" lines per job, DM, etc. They are "still reviewing" the way these accounts are paid and won't tell us yet what they're planning on doing. This might not affect a lot of people but for those of us that have these accounts as our primary, or type on several of them, it is definitely a big deal to us what sort of pay adjustments they have in mind. The CPL pay cut is bad enough, making our bonus at their QA whim is a second cut, taking away our 2nd shift differential and weekend differential is a third cut, but cutting our line credits AS WELL would be a quadruple whammy and the last straw. For many of us it will be the deciding factor whether to stay or go.

part-time line requirements - veryoldmt

[ In Reply To ..]
No part-time line requirements were mentioned in the taped message. I sent a message to whoever was named as the contact person, and got this reply:

"Part time line requirements would be about half of full time".

About half? What the heck does that mean?

I agree - they had 6 months to do this - holiday stress for all

[ In Reply To ..]
They definitely don't have their act together. There was a deadline for us to turn in I-9's a month ago, yet they are still treating that like a new issue. Nothing but threats and demands - if we want to get paid we must jump through a million hoops and suck up the pay and benefit cuts. Can we please have an hour of so of UNPAID personal time for our families instead of spending it wading through all this transition drama? Must our holidays be completely eclipsed by paperwork, deadlines and bad news? Wmx/Nuance - the Grinch that ruined this Christmas!

Amen!! This has been absolutely ridiculous! - I was hopeful at first, but not now.nm

[ In Reply To ..]
m

Getting paid has been a nightmare. - alana

[ In Reply To ..]
If you are an IC, forget it. It's like pulling teeth. Every week a new requirement comes out. Yup - they had months to figure it out but it looks like there are too many cooks in the kitchen and they're not talking to each other.

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