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Here is my TTS story.
I was hired by the owner in July, 2007 as an IC. I liked the owner. She seemed a down-to-earth logical person who cared about her company, her employees and had a degree of integrity you don't find at the national companies. She asked me what I was looking for and after I explained she understood the type of account I needed and placed me on an account that suited my needs. No bait and switch which is pretty common practice at other companies.
I referred many MTs, some friends and some refugees from the Medquist national pool, to TTS - that's how much I believed in the company and the owner. Some of my friends had very unpleasant experiences with the managers and left. Some stayed and try to work around them.
I received great QA from TTS, at times 100%. Good enough reviews I was able to stay with the company for close to 3 years. I rarely sent in blanks and would research before I would send report to QA. I thought I was doing a good job.
I was fired a couple of days ago by a manager because I sent the wrong doctor a cc of an orthopedic chart note. I was under a lot of stress at this time because a close relative had died after a terrible battle with cancer earlier that month. TTS knew this. I also was having financial stressors in my life which TTS was aware of.
Prior to working for TTS I worked for Medquist for 8 years. I decided to leave Medquist because of the national pool they created. MQ supervisor asked me to stay but I declined. My QA at Medquist was also above average and I managed to keep my job for 8 years until I decided to leave.
Before working for Medquist I worked for a local company for 2 years. (The company was bought by Medquist.) I have never had issues with quality with them or any place I worked and I am certainly not a slacker which is the claim some make when MTs have issues with their company.
My thought is as TTS grew the owner put people in charge who really were not capable of managing and probably would be better suited to MT work. It seems she may have lost touch of what was going on in her company or maybe just looked the other way to avoid losing managers.
To those who say they were never hassled at TTS and are happy - good for you. I wasn't hassled and was happy until a few days ago when one of the managers fired me for sending a cc request to the wrong doctor. This could happen to you - you can be fired for an error - unless of course you are super-human and don't make mistakes.
Because of my personal experience, I would not recommend TTS as a good place for an MT to work at this point. TTS has become a company with total disregard for MTs and I would urge those looking for work to avoid the company.
The MTSO company supplies the MT with the patient demographics and physician databases, and then requires the MT to type or otherwise attach or apply any requested cc physician's name to the document.
But if a cc goes to the wrong physician, then the MTSO company fires the MT for the HIPAA violation. The company can then say "We had a HIPAA breach, but we have taken decisive action and fired the MT."
Thus, the MTSO has the best of both worlds. Requiring the MT to include the cc information, but then firing the MT for the HIPAA breach if that information turns out to be incorrect.
Best thing to do is to NOT pull in any cc physician's name from any kind of a database whatsoever. If the MTSO requires you to include the cc information, HAND TYPE the cc physician's info exactly as given by the dictator.
How can an MTSO fire an MT for attempting to stay within the law. And HIPAA is the law. The MTSO should really not be asking their MTs to include any cc information from a database because 9 times out of 10, the MT is going to be doing it with at least some element of "guess work."
That's harsh but close to true.
I sure hope she can't track my e-mail after my posts on this board.