A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Focus/Nuance posting for help from US MTSs? - anon

Posted: Jul 04, 2011

?? They have a lot of accounts, yet offshore. Don't get it.

Nuance now Wmx too, and tons of MTs fled Wmx - anon

[ In Reply To ..]
I know a LOT of MTs have fled since the announcement that Webmedx is now Nuance. Most of Webmedx accounts were held BECAUSE they did NOT offshore. So, they will probably still want this as a condition, so they will need US MTs to replace all of their fleeing employees!

Probably more at old wmx will leave also - see message

[ In Reply To ..]
As other nuance mt's have pointed out and posted on this web site (those apparently stuck at nuance for one reason or another) the pay-benefits along with a "flawed" (as one poster said) incentive-bonus plan is just awful.

I bet there will be a lot more from the old wmx leave sooner or later and maybe some will even file for unemployment since many states allow claims for a SIGNIFICANT pay cut.

Nuance can't keep MTs -- there are reasons! - NCMT

[ In Reply To ..]
I agree with an earlier poster--Nuance has done more to wipe out this industry than any other company. Remember when their advertising slogan was "Eliminate Your Transcription Costs"! They thought their technology would replace the human brain. Then when it didn't happen, they moved to offshoring because they could not do the work domestically for the price they were charging.

Now they're buying other MTSOs for the accounts, then the US MTs train their technology, and they only keep US MTs on the account when the hospital will not allow offshored MTs. Even then, I've heard they offshore it secretly, getting US MTs to QA it.

They're worse then MedQuist ever thought about, and I have more respect for MedQuist than Nuance.

They're a technology company whose goal is to eradicate the human element. And when they can't do that, they want that human element to be paid minimum wage.

IMHO Nuance is the most unethical company in our industry. I'm not surprised at the mass exodus from Webmedx.

Can't Keep MTs - tahwyas

[ In Reply To ..]
Unless you work there, how can you make this statement? I've worked there for awhile now and do not see anything like what you described. No, i'm not a suit, just a lowly editor, but still make a good living and don't want to work anywhere else - why should I? Everyone has their own opinion of a company.

And the "Q" is worse than Nuance could ever be. I worked there and would never work there again.

For the most part their MTs are onshore U.S. MTs; have only ever worked with one who was not.

I do the job I signed on to do. I work my schedule, don't flake off because I'd rather go shopping or the beach or because I'm p.o.'d because I cannot dictate the terms of my employment. Nuance is the employer - they are the ones who make up the way things are done. IMHO, if people don't like being told what to do by an employer then they should start their own company to see just how "easy" it is.

If that makes me a suit because I do my job, so be it. I'd much rather be a "suit" than fired because I didn't hold up my end of the bargain.

to tahwyas - ex-webbie

[ In Reply To ..]
No flames from here, but personally I am really glad I changed employers. I do want to respond to your statements about working our shifts and not taking off to the beach. I am glad you have had a good experience, but by your statements above, it seems you are assuming those who complain don't take directions and flake.

There are multiple posts here and my experience as well that even though we followed our scheduled shifts, we had frequent NSA during our shift. Then we were told to check every 15 minutes during our shift (and also warned in the e-mail that they could monitor this and know if we did it or not). So we cannot run to the store, do other errands, we are still sitting by the computer our entire shift, NOT getting paid, and then have to flex or use our PTO to try to get in our hours. I changed my hours so I worked early afternoon into the evening and still got NSA. I frequently "worked" 50+ hours clocking in repeatedly to log 40 hours of actual work. I didn't have 2 days off in a row for over 2 years. I had no PTO because it was used for the times when there just wasn't any work even at midnight when I checked.

Anyway, I respect your experience but wanted to point out that it is not fair to then paint others who complain as people who want to go to the beach and flake and not take directions. I jumped through every hoop they put out there and was a defender of the company for a long time until I realized what was really happening.

Nuance has driven line rates down. When I worked on - eScription early on, providers using eScription SR

[ In Reply To ..]
were encouraged by the eScription people to insist on more and more rate cuts (to achieve the lower costs promised by their salespeople) or take their work offshore, still with Nuance products of course. In many cases my MTSO had no choice but to cut rates drastically to hold onto accounts. Plummeting line rates driven in large part by this are THE reason I left that MTSO, and when I went I did not apply to any company using eScription/EditScript, lovely program that it is.

"For the most part their MTs are onshore U.S. MTs; have only ever worked with one who was not.& - anon

[ In Reply To ..]
Copied directly from their "Outsourcing" link... NOTE the grammar errors in the ad. Gee, wonder what their transcripts look like, lol.

When are we going to give the work to you?
We are currently outsourcing to about 31 MT companies across India and are presently expanding our vendor base. If you are interested to be part of this revolutionary expansion by Nuance Transcription Services, I request you to please send your name, designation in the company, and company profile to xxx. <---email address was a link that did not copy to the clipboard.

Prerequisites that you need to meet to get work from us:
1. Company should be already into MT business at least for the past 1 year.
2. Company should have a spare capacity of at least 5000 lines to start with.
3. Companies who are capable of executing at least 3000 lines in night shift get preference.
4. Should be capable of uploading all work directly to the client right from day #1.
5. Should be compulsorily working 24 x 7, including Saturdays, Sundays, general holidays, etc., including night shifts. However, we are presently receiving hardly 10-15% of the work on weekends.

Calculating this = 5000 *to start with* x 31 = 155,000 lpd. Let's not forget that they are implementing a "revolutionary expansion" and will be adding more Indian-owned MT companies.

Edited to add further calculations. Taking the total lpd from these companies *combined* let's assume that each MT is able to produce their required 5000 lpd, which I have shown equates to a combined 155,000 lpd from India. Now, let's assume that each MT were able to pump out 1000 lpd. This would mean that there is at least 155 MTs from India working right now. ;)

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