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M*Modal

You should be paid Technical Downtime if you get a ticket # - sm

Posted: Apr 18th, 2016 - 5:44 am In Reply to: System ate my job! - really irritated

When something like that happens to me, I contact Support either using the 888# or creating a ticket in Remedy. That way I have documentation with a ticket # and have always been paid downtime for my lost time.

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