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msword error - phlavin


Posted: Jul 16, 2012

I work for a help desk, and my users are getting msword error when they go to view/sign documents for patients.  The error is not specific, just that msword crashed. 

After closing word I get the following error on probity: A non-DocObject is open or loaded. Use File/Close to destroy it.

Can someone help me out with a solution so my user can view and sign documents again?

Thanks!

what steps are they using to sign the document? - more info required

[ In Reply To ..]
Is the signature a "paint" file, a PDF file? The object has to be compatible with MS word.

don't know - phlavin

[ In Reply To ..]
I'm not sure? She was able to do it a few days ago and she hasn't changed the way she does it so it isn't making sense it is not working today when it worked the last time she did it and nothing was changed.

if you don't know, no one can help you - seriously?

[ In Reply To ..]
...and here I sit without a job.


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