A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Buttering up before being fired, I guess... - This message is just so insulting.

Posted: Jul 07, 2013

I was moved OFF an account because I was doing the lines that could be carved up to 2 newer MTs with resulting OOW messages for MONTHS without being "permitted" another backup.

Then, I get this after being on not 1 but 2 new accounts in the past 6 weeks. The tone in this email just oozes "respect," you know?

She must know I'm talking about her...

"Please remember that your QC exclusion percentage must be maintained under 10%, unless you are learning a new account. We need to address our LPH and quality issues immediately. You must consistently maintain at or above a 99% quality rating in order to meet Nuance standards for an MLS position. Please make every effort to bring this percentage up as soon as possible if yours is below 99%. I will be contacting you individually for LPH and quality issues, as these must be addressed immediately. Please let me know if you have any questions."

She should have also signed it, with love.

Don't you just love the logic and efficiency? - ex-Nuancer

[ In Reply To ..]

Same thing happened to me, essentially unofficially booted off of my primary account that I'd built up experience on (including multiple samples) for over 8 months because it was supposedly an "easier" account that was good for training newbies, so they were overassigned to it. That was really the final straw for me. I figured if I had to start all over from scratch learning new accounts, I might as well just do that somewhere else.

buttering up - curious

[ In Reply To ..]
So, ex-Nuancer, did you go to a different company?

What's it to ya? - At it again I see

[ In Reply To ..]
Why don't you leave her alone? Why do you sit here and pick on every post? Who do you think you are? I say stand up to these lousy companies and continue to let your voice be heard. Let the world know what these companies are doing.

I'm not detecting any snark or whatever the other poster supposedly did. - ex-Nuancer

[ In Reply To ..]

Yes, I did go to another company, and I love the atmosphere and the people there, every single one of them (the first time in my MT career I can say that), but unfortunately, they've overhired and I'm suffering from OOW again. Hard for me to say much of anything because I think I'm one of the overhirees. I sit here waiting for some natural attrition to hopefully occur, though I still see ads being posted for my side's accounts, so it may just be a continuing issue here too, darn it. Looking into something supplemental like Rev now so I can have something to do during those times when my work runs out towards the end of my shift.

Screw her. She wants a robot. - SM

[ In Reply To ..]
This entity, this Nuance company, is the biggest full-of-shish company I have ever seen in my life. Screw it. If you want to stay with them, ignore all the E-mails and just work, do your time. I just wish that when I left this cesspool I had spoken up and told them just how I felt instead of quitting with no notice. They do nothing but disrespect. I hope in the next life they all reap what they have sewn.

Agree - Totally

[ In Reply To ..]
I am amazed how many people are disgruntled with this company. I wish I had done the same thing as I quit without giving notice to these "people".... I sure hope one day they will reap what they've sewn as well.

I've been below 99% for 12 months - I'm still here. - mt2

[ In Reply To ..]
No one has said 1 word to me about it. I don't shoot for bonus - just a paycheck.

That is an official notice. Right or wrong, you'd better do - your own documentation. Photograph

[ In Reply To ..]
the screen if you can't print out memos, production screens, and other stuff. Keep personal records of your production, LPH on different accounts, etc.

Be sure to check their claims against your reality. Given most of a dictator who goes 100% to QA because he's impossible? Document what percentage of his work you're assigned against how many work on that account. That sort of thing, etc. Write them explaining why they're wrong in their evaluation. Photograph or print it out. If you don't get an answer, write and ask if your memo was received. Print that answer out too.

Just in case. Your supervisor is required by her bosses to send these things, whether it ever goes farther or not. But also, they get false notions. Explain the situation to them and why you're doing much better than realized. Also courteously and discretely let them know you're a proud, competent person who doesn't lie down to be walked on. If there's any meanness in this at all, it may well find a better victim. One less ready to bite back.

We can't keep an at-will employer from letting us go for their real unknown reasons, but we can keep the company from claiming we were fired for cause so it doesn't have to pay unemployment benefits.

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