A community of 30,000 US Transcriptionist serving Medical Transcription Industry

And here we go again with the Fiesa Error Alert Emails..It's like a cycle - to beat you down and make you hate your job

Posted: Apr 24, 2013

I think I am going to do what a poster below suggested and block them. I don't see that having the reviews come through helps me in any way. I have also noticed that some of these jobs have been QCd twice for some reason - and it is not a post audit. So frustrating to get dinged on things that I just can't prove I did or didn't do....I hate that part of this company.

Your QC/TL person can see what you did or didnt do. Contest - it, make THEM prove you did wrong. nm

[ In Reply To ..]
x

Yes... HATE those too - Ang

[ In Reply To ..]
x

FIESA - anon

[ In Reply To ..]
Here's the thing about FIESA and QA, why should we have to prove that we are RIGHT? Takes up my time when I could be making money. I have said it directly to my supervisor, somebody needs to be "policing the grammar police."

This company has no clue. That is one of the reasons they are ALWAYS hiring.

Because if you dont prove you are right, you will always be - seen as wrong. If enough of you Sm

[ In Reply To ..]
insist they double check the OS qa, that will get old quick and hopefully, the OS qa will stop. It will be a bonus when they learn that most of those mistakes were not made by the US MTs, but were placed there by the OS qa.

How much of your time will it take to say I didnt make that - mistake and I am contesting SM

[ In Reply To ..]
it and I want you to check and make sure it was not my mistake but OSs mistake.

The time involved here will be on the part of your TL. I imagine they will quickly get tired of having to double check reports. If they dont check them, keep up with the emails, that will get old quick also.

FIESA - anon

[ In Reply To ..]
But you miss my point completely, WHY SHOULD WE HAVE TO PROVE OURSELVES RIGHT?

I have only had 1 error protested that did not get reversed and I always make bonus, but my point is that I AM GUILTY UNTIL PROVEN INNOCENT. It's just wrong.

You have to prove yourself right cause nobody else can. - It is N that have put this in place and SM

[ In Reply To ..]
MTs have to do what they have to do to try to change this policy. Yes, it is wrong, but what are ya going to do? Just take the punches and do nothing to help yourself. Fine, do nothing. You must be one of those that are not proactive and wait for "someone" else to fix a bad situation.

FIESA - anon

[ In Reply To ..]
not arguing with you. but you know what ASSuming that I am one of those people does? Yeah, I thought so.

Puleeze. Do you really think the assuming thing is clever? - So old and worn-out and I dont care. nm

[ In Reply To ..]
x

I just think if TLs are swamped with MTs contesting OS qa, this policy - might be changed. Worth a try. nm

[ In Reply To ..]
x

I always fight mine and I suspect most others do as well - anon

[ In Reply To ..]
You assume that Nuance would do things in a logical and reasonable manner and would tweak the whole QA/QC process to be efficient, fair and educational. However, none of those things are true.

The entire structure of account assignments is proof of their inefficiency. My primary and 4 secondaries ALL have different TLs. How is it efficient for me to have to contact 2 to 5 TLs and wait for an email before moving to a secondary account when I am OOW?

I assume no such thing. But I think anything that is going to - clog their system, no matter how faulty SM

[ In Reply To ..]
that system is, is going to get noticed. And if that clog starts messing with the bottom line ($), it will be changed. And I think swamping team leads with requests to contest the QA, will affect the bottom line. TLs not able to productively do all of their duties is not going to sit well with management.

But really, do you have another suggestion? It doesnt even have to be a better suggestion, just something, any action that can be done to help a bad situation.

There will always be those to whom nothing will make a difference, in their opinion. They are the ones that wait for someone else to address the problem. But by doing something, managment will at least know you are paying attention and are willing to protest and demand that these wrongs be righted. The thing is, OS qa is making mistakes. There is no denying that so it is not like this is a subjective issue. It is based on facts that can be verified.

How do you know most of us aren't already doing that? - anon

[ In Reply To ..]
You clearly are assuming that people aren't fighting the QA/QC. I bet you are wrong. Most people want that bonus and the only way to get it is to FIGHT for it.

A handful of people post on this site so you have NO WAY of knowing how "clogged" the system gets with requests for reversals.

My point is this, Nuance does not behave in a logical way on anything. Their response would probably be to hire more QC and QA people, not to fix the system.

NO big MTSO acts logical. I doubt they would want to - spend more $ to hire more qa. nm

[ In Reply To ..]
x

Not going to want to spend more $$ giving more bonuses either. - anon

[ In Reply To ..]
I don't know why you are posting all over the place about this. You have absolutely NO clue as to how many of us protest our QA.

Human nature being what it is, I would say most of us protest when they get it wrong.

Also, you must realize that the bulk of "corrections" are probably legit, as editing lends itself to making mistakes. You can't clog your TLs mailbox with bogus reversal requests or you will probably get fired and definitely look like an idiot.

I agree! - PT

[ In Reply To ..]
.

Just got a 1.0 ommitted dictation error for leaving a blank - anon

[ In Reply To ..]
This dictation was a horrible mess and was mostly blanks but the QC decided to be nasty and say I should have heard the word even though she agreed the dictation was awful and impossible to hear.

Really, should I have heard the word? Maybe I heard the word but since the entire dictation was a bloody mess, maybe I thought I should leave a blank because it was the PRUDENT thing to do?

I truly despise these QC people and wish them ill.

I am a QC and I would never do that in a review - That is very unfair SM

[ In Reply To ..]
If, after listening to a report, I think I hear a blank, I will always put the 0 point blank error, or a comment error. I agree that it was prudent to leave a blank. We are told. as QCs, to leave blanks if we are unsure and send up to the next level (although I've gotten dings on a few things like that myself!). I am sorry that happened to you - it should have and it was very unfair. You, as the MT, have a much harder job and I appreciate all the hard work you put in to making the reports look as good as they do.

Okay, I don't wish ill on ALL QC, just the really rotten ones. NM - anon

[ In Reply To ..]
xx

FIESA leaving blanks - Sara

[ In Reply To ..]
I always get audited on lousy dictation, poor audio. When I leave a blank it is either because I could not understand a rotten dictator or I wasn't sure what he was saying, and if you put in the WRONG word you really get dinged. Who is to say that the "auditor" or QA can hear the word? You have no proof. I had one QA who gave me feedback and had bad spelling in the remark! I hate this, it is like being in the 4th grade all over again.

Similar Messages:

Mar 21, 2013

After reading the emails below, I had to post. After starting with Nuance, getting great QA reviews, great post audit reviews, and thinking I was doing well - I have gotten THREE major alert emails in 2 days. I have since discovered these were reviewed by Offshore QA. Why? Do we not have enough reviewers onshore? And one of the jobs I had already gotten an email about as I had sent it up for blanks - the QA had reviewed it and I had viewed it - why was it reviewed again?? The onshore QA di ...

Dec 21, 2012

I noticed I had some "critical error" emails, but when I go into fiesa, they are not showing. Why wouldn't they be? I don't know why they make this process so confusing, or maybe its just me. ...

Jun 19, 2013

I received a "critical error" alert that I used the word granulation instead of granular in a report that was by a heavy ESL. Seriously? That's a critical error? As a FYI I relistened and it still sounds like granulation so I've sent it to the manager for review. Either way ....it would not compromise patient care! ...

Nov 21, 2013

NM ...

Apr 24, 2013

I find some of these "errors" unbelievable. I feel the need to contest a couple of these. Anyone had much in the way of success with doing this or does it just tick off the reviewer and get you in deep doodoo? ...

Aug 02, 2013

Today I had to dispute a ridiculous 0.25 point deduction. I typed "with complaint of." This was corrected to "complaining of." Seriously? How does this affect patient care or document integrity???? ...

Aug 04, 2013

Just got my first FIESA (actually 2) major errors within minutes of each other. Now I feel like I'm part of the club. Anyone know how much bonus $$ they get for making stuff up? Needless to say, I did not commit the errors they "found" as I keep notes on dictations that I have questions about or problems with. How insulting this all is. ...

Nov 08, 2013

So I check FIESA this morning and they give me a MAJOR error for typing "and" instead of "on" on a very poor quality recording... As in..."we will need to see on whether we need to check" and I put ....." we will need to see and whether we need to check" I told my acct manager - I said really that warrants a MAJOR error - she replies Yes, really............ I have THE WORST account manager in the company - she NEVER EVER EVER sticks up for me.. maybe she hates me - f ...

Apr 12, 2014

When we get an email regarding a CPSE error and are supposed to provide feedback or some type of acknowledgement, do you all actually do that? If so, what do you say? I really feel like going at 'em with guns ablazin', but... ...

Nov 18, 2014

I have been getting a 405 error message for FIESA for the past two days. Anyone else? ...

Jun 07, 2015

I used to almost NEVER get error notifications in Fiesa. Now that the new "compensation plan" has been put into place, I get a notice every other day that they found an error. Due to my work ethic established over decades, I have not sped up my QAing of reports at all, accepting my fate that I will now be making third world wages until I find a new employer. Supposedly post-audit has managed to find these errors in my work. I don't buy it for a minute. How much lower can Nuance go ...

Aug 02, 2013

Yes this may be futile, but instead of just griping about it, I am going to start disputing only my post audit (the ones that count) corrections that I feel are wrong. Yes this may take up some time, but so does posting on this board and I am truly fed up with it and if we all start taking a little time to really start questioning the QC being done to us maybe we can make some sort of difference. Even if they don't reverse it and even if they don't answer you back - they ST ...

Sep 02, 2013

no ...

Nov 22, 2014

Patient's age was off by one year, not sure if that is what he dictated or I didn't catch his error or if what VR put and I didn't catch it. In any event, the fact that the patient's age was incorrect by one year is a MAJOR error. ...

Sep 29, 2011

List of medications....SL she is saying cycle albumin? Thanks :) ...

Apr 15, 2010

VR for acyclovir. I swear when I work it's like doing a puzzle. When I'm bored, I try to decipher the med list without listening to the dictation first. ...

Feb 16, 2011

She has currently received through cycle "3A" of her chemotherapy and has been doing well. ...

Jul 31, 2013

Is every error, both real or fabricated, a major error now? Are there no levels of error any longer? Seems that EVERYTHING under the sun that can be made up is a major freakin' error. I would swear that I did not even make any of these and that these are fabricated. WTH? ...

May 20, 2010

Someone asked that I start a new thread on this subject so it does not get buried regarding a job posting I received (and others also). Below is the link to my original post if it does get buried. If anyone wants to know the company....and I will post it here if that is allowed...you can contact me by email. Otherwise, perhaps the monitor will advise whether I can post the company name. I do not have a good feeling about this outfit. I have not posted all the conten ...

Jul 21, 2010

Do they expect 99% now? ...

Oct 13, 2010

I received a quality alert feedback that I had failed and wanted to know if anybody knew if this was an actual audit or what? And if so, has this happened to anyone and what happens? Thanks. ...

Dec 29, 2010

Which is correct, alert and oriented x3 or alert and oriented x 3 with a space. I cannot find anything in style guide or internet. ...

Dec 30, 2010

Has anyone ever heard of that before? I sure haven't. ...

Jun 01, 2011

One company I work for has me type alert and oriented times four and the other one has me type alert and oriented x 4. I have also seen in alert and oriented x's 4. How does everyone else type it? ...

Nov 01, 2010

I was wondering what the failed job alert e-mail meant. Also I have noticed that on every single one of those alerts that it has always been the bottom of the barrel dictator. ...

Jan 08, 2011

Please, can you tell me how to put an alert on my time card? I had to clock out early today and my CCM said put an alert on the time card. I dont know what to do, have never did this before. I went to my time card and do not see anywhere where I can put an alert. Any help is truly appreciated. Thank you. ...

Jan 05, 2012

Citing industry experts, we TOLD YOU this was coming. But you kept INSISTING that it wasn't true as you continued drinking the Obama Kool-Aid. Read it. WEEP. Weep because these are the PEOPLE WE WORK FOR. With doctors going BROKE and closing their doors, this means FEWER OPPORTUNITIES for MTs. This isn't Fox News, either -- it's CNN's Money Report. And if you believe (as claimed by one quoted in this article) that -- SUDDENLY -- physician ...

Feb 25, 2014

On 10/8/13 I downloaded Antivirus Security Pro per instructions and they immediately charged my credit card $99.99. It was started that I was automatically granted a 12-month access in which to re-download at any time. When downloaded, there was an icon on the desktop and the program listed in the folder on C drive. My old antivirus was still good, so I did not try to the product right away. Around 11/1/13 did try it and it had disappeared, icon and program. Tried t ...

Jun 19, 2014

Sorry for the dumb question but I can't get any answers from my head honchos...where do you go to review your reports that have been audited? I've checked the manual and I see DocQManage. That's not even on my computer (DocQScribe is). I'm in Fluency. I've tried to log into FFT Manager with my # with DEP on the end plus the password so graciously supplied to me but I keep getting "account not recognized" as an error message. This is seriously distress ...

Aug 17, 2014

EditScript was downloaded from employer in case I do back up accounts, but have not opened or used it yet. I did a complete scan by Norton 360 last night and it listed a high risk threat: editscript mt.msi "compressed threats." Anyone know anything about this? I've had Norton just ignore this file for the future, but wonder if it contained a virus when downloaded? ...