A community of 30,000 US Transcriptionist serving Medical Transcription Industry


What is your email reply ratio? (sm) - Angie


Posted: Jan 03, 2013

What percentage of emails to the MTSO asking a question are answered?

I average 50%. Frustrating. - nobody

[ In Reply To ..]
I sometimes will persevere with another email but always with the thought that I am "bothering" them, when, of course, IT'S THEIR JOB TO ANSWER QUESTIONS.

How demoralizing this job has become in so many ways.

with my present company, 100%, but... - good communication now

[ In Reply To ..]
I've had it the other way around too, at 0%, with a large MTSO. I think a lot of it depends on your supervisor.

100% with small MTSO - KC

[ In Reply To ..]
But she encourages us to call if we need a speedier reply. If she doesn't answer, I leave a message and she gets back quickly. And yes, I know how lucky I am to have that :)


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