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Transcend really doesn't seem that into me - anon


Posted: Dec 17, 2011

I've heard how great Transcend is so I applied, in addition to 8-10 other companies.  I had heard such great things and such rave reviews from Transcend employees they were a company I wanted to hear back from most.  Two weeks later still not a word, and I had already tested for most of the other companies and had been given offers.  Because I was most interested in Transcend, I decided to write the recruiter using the email address I found on the website.  Even after a few weeks, I wrote to say I was still interested if they still needed someone. 

The recruiter did respond to my note to say they were very interested in me and invited me to take the test.  Our conversations afterward were that I did exceptionally well on the test and that they were very interested in me.  After finally being given an offer, every single step has been initiated by me.  I found out only by my own questioning that I hadn't filled out all the employee paperwork by accident and that I was missing some information.  You would've thought someone in Human Resources would've let me know they were missing important pieces of information from me. 

Then, I was supposed to start my training on December 20 (just next Tuesday) and that I would be hearing from some one to install my software.  As of last Wednesday I still hadn't gotten that call so I wrote AGAIN to find out about my software installation.  I was told someone would be calling me to install.  Later that afternoon, a tech support person did write me an email about installing the software and asked when would be a good time for me.  I wrote back and suggested Friday at 9:00 (yesterday) - I never heard another word.  No response, no tech support, no software installation, and no phone call. 

So now, I'm supposed to start working for Transcend on Tuesday and I still have no software installation and I have literally chased them down and initiated every step of the way.   So far, they haven't done one thing to help me get on board and this is becoming a huge red flag for me.  I do have another job so it's not like I'm desperate for this one but there is a lot to be said about professionalism.  I'm not sure what the big "hoopla" is about this company, so far my experience with them has been far less than stellar and if they are so difficult to work with even before I start, what would it be like as an employee?  I'm guessing from their lack of interest and communication that they are just not that into me, LOL.  But why hire me in the first place?

I am supposed to start 12/27... - wasHappyMt

[ In Reply To ..]
so far, my experience has been positive. The recruiter has been very helpful, and communication has been great. I have an appointment to install software on the 19th at a specific time. I know they have been doing a lot of hiring, so maybe they have been a bit overwhelmed. Can you email the tech guy directly? I would stick with it, because like you, I checked into a lot of companies recently, and Transcend seems to be one of the better large MTSOs. I just hope they are too large to be bought out by MQ like my last company was.

Anon, my first steps went okay, hired, installed, then - Been There

[ In Reply To ..]
nothing. My team leader wouldn't contact me, send me my first work, nothing. After a week of unanswered e-mails I explained the situation to HR and informed them that if I was not contacted that day I would call FedEx to pick up the computer that afternoon. Worked. (In those days, tho, I could apply to the company of choice and be hired elsewhere the same day as well.)

So, not to say you should do that these days, but just that nothing seems to have changed much in the past few years. People have always been posting these same sign-on issues with Transcend. Some courteous but not obnoxious nudges, though, would be in order. I suspect some people fall through the cracks altogether, and others just fade away over time, and you certainly don't need to be among them. :)

another view of things... - strawberry

[ In Reply To ..]
I didn't have all of the same problems you did, but I did have problems with tech and my first installation day. They didn't call me the day it was supposed to be installed, so I called the recruiter and told her. I also emailed tech support and called them. It was installed then.

I will say this, there is a BIG transition going on at Transcend right now with a new platform called Encore. Techs have been working hard on getting this program running right as there are already accts on it. I'm sure that is what the hold up for you.

I've been working there now for over a month and we finally got Encore going right on my computer. They are really very organized even though they haven't left a great impression on you so far.

Just hang in there! I would contact them about the installation. Call support directly. :)

OK I'm supposed to work on Encore so maybe that's the hold up - anon

[ In Reply To ..]
OK so maybe it's the Encore issues that would explain the hold up. I'll write the tech support person one more time about installation -I'm guessing this will need to be done quick since I'm supposed to start Tuesday. The lack of communication has been a little frustrating so far so I can only hope it gets better otherwise I'm just going to move on.

yes, I understand - strawberry

[ In Reply To ..]
I would be frustrated too, but I assure you that they are really great at communication once you get started. Maybe too much communication LOL!

I would call them AND email them. They are very nice and helpful. Since it's Encore, I'm sure that is the hold up on things. I agree that they should let you know what is going on though. I think they are really loaded down with this new system and I know they have been trying to work out the "bugs" with Encore with those of us already working for Transcend.

Honestly, I would be scared to work for a small company in this day and time with the Q taking over so many of them. I would stick with Transcend and don't burn any bridges there. Just my two cents ;)

oh, and please update me if/when you start, I would love to know how training goes! Thanks! nm - wasHappyMt

[ In Reply To ..]
:)

TS - SHL

[ In Reply To ..]
Hang in there. They are huge, they have a lot of accounts going live right now. They do have good management. In my opinion it's just a matter of growing too fast to keep up with everything. I had a slow start but it was worth the wait.

Transcend start up - MountainMT

[ In Reply To ..]
I'm supposed to start Dec 20 on BeyondTXT. My recruiter was great and I filled out paperwork on line. IT called and set up an appt to install software, which he did. The only problem I had was not getting a foot pedal, but I responded to one of those incident tickets they send you and a pedal was sent overnight to me. I would blame a lot of your problems on the holidays, people on vacation, and business all around. I'm looking forward to a pleasant employment experience. I sure need one.

transcend - kt16

[ In Reply To ..]
they promise you the moon and stars but are very lacking in delivery... too much for too few. you have to be very aggressive with them.

transcend - mmhogen

[ In Reply To ..]
transcend was a bust for me... 6 weeks was all I stayed. lack of communication, big time! I wouldn't work them again ever...don't tell me there is plenty work when there isn't... then ignore requests for work...3 times! if you can't give me another account, say so...don't ignore my requests...

YAY! They like me, they reeeally reeeeally like me! - LOL

[ In Reply To ..]
Being installed tomorrow just in time for my training on Tuesday. Can't wait - I already checked out the account I'll be working on online - I'm super excited, it looks like a teaching facility!

I'm a loooong time Medquist'er and I decided my Christmas gift to myself this year was going to be the gift of a livable income by finally saying goodbye to the company who has literally had me on the brink of homelessness this year. Merry Christmas to me for finding Transcend!

Thanks for all your support, everyone. I wish everyone else luck with their training too. I'll post back and let you know how it goes, and I hope everyone else will do the same! :)

My friend starts Tuesday; her software was installed Friday - Might want to stay on top of them

[ In Reply To ..]
I don't recall her having to say she had to initiate anything with them; it was Transcend that contacted her about everything. Her starting date is Tuesday, December 20th as well.

As I said, if you really want this job, you might want to stay on top of them to the proverbial ball doesn't get dropped.

Same experience - ditto

[ In Reply To ..]
I had the same experience. If I wasn't the followup, followup, followup type of person, I believe absolutely nothing would have happened. Recruiting was a mess, and HR wasn't much better. I'm not with them anymore, yet I'm still receiving HR information. I get the feeling this company is still going through some major growing pains in the management arena because the team leaders seem to be a real crap shoot. Some are abrasive with foul mouths, others real jewels. Good luck.


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