A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Losing Account-Landmark - FrustratedMT

Posted: Jun 06, 2014

Anyone else suffering from this at Landmark? Worked for company for almost 10 years as an employee. Now all of a sudden they lost an account, have no work available to compensate for it. Notified us by an email which I personally never received. Asked if I wanted to be put on a waiting list for new work. Are you serious? I'm just baffled that they have gone to treating their MT's this way as they have been nothing but great to work for in the past.

Does the account start with an M? - nm

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nm

I would like to know which program this account is on? (Sm) - Another MT

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Bayscribe? Escription? Another one? And of course, answering the previous question would be appreciated as well.

program - Frustrated MT

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It was Bacharach Bayscribe account.

This was the email received:

TO: Bacharach MTs
I was informed yesterday that, effective next week, June 2, Bacharach outpatient will no longer be dictating to us. Please let me know as soon as possible if you are interested in being placed on a waiting list for additional work.

Unfortunately, it sounds like that is the best they can do - anon

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Some MTSOs actually close, or lay off employees, if they lose an account. Once an account is lost, the only option is to give the MT other accounts. However, that decision would just result in those MTs on that account also out of work/low work. It sounds like what is happening with Landmark. If they give you another account, those MTs currently on that account would be affected. I think they've done what they can - offer to put you on a waiting list. Sorry about the situation. I know how it is. I recently started working for a great small company I really like, but ever since we lost the account I was hired for, I've been dealing with sporadic workload on my secondary. I don't think there are any more accounts to give us.

I worked for a fabulous family-owned MTSO for over 20 years. When they lost their main account to an offshore MTSO underbid, the owner retired. We had 3 weeks' notice to find a new job.

Putting an EMPLOYEE on a WAITING LIST - for work? Now I"ve heard everything. (nm)

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=/

I've been on a waiting list with Keystrokes for 3 years. - Nora

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.

Wow - SM - Ex-LM MT

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I left Landmark a while back due to the inability to make a decent living there, but I do have a good friend who is still there and she told me that an email was sent out for the account that she's on a few days ago stating how far behind they were and that they need more people on the account and to pass that along to anyone they know who is looking for work. Why wouldn't they offer that work to the MTs who just lost their account as opposed to putting them on a "waiting list"? Makes no sense. From what I've read on this board over the last several months, it seems like Landmark is losing accounts quite frequently lately.

Wow is right! - Frustrated MT

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I'm in disbelief reading your response. I've always been disregarded when I've asked for more work since the account I worked on really wasn't making me any money. Usually Landmark does put too many people on one account. I would love to know their response to this, but I would bet a million dollars I don't get a response from them! They are good for ignoring emails!

I don't know about their so much ignoring emails - cardmt

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as opposed to not getting them. I've seen numerous emails from K that she has trouble with receiving emails. Any time I don't hear back from her I just forward the original email and try again, and she thanks me for resending since she has problems quite frequently.

I don't think that's it.... - nono

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I find it hard to believe that she has never received a single one of my emails. No one else ever has has difficulty getting my emails. I think it has to do with the fact that she is doing the job of at least 3 people all by herself and gets overwhelmed and either skips over some emails and never goes back to them, or just flat out doesn't answer them. I've been working here for 4 years and I can count on one hand how many times she has actually answered one of my emails. I also have tried forwarding my original email after a few days with no reply and she still doesn't respond.

Sorry you're having problems with them - cardmt

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If I ever didn't hear back, I'd just IM her or call... she can't ignore that. Good luck getting answers!

Ignoring e-mail - bananabread

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I also have trouble with this woman answering my e-mails. I can e-mail her until the cows come home and she still won't answer. I find that very unprofessional. The minute I do something wrong though, boy is she quick to send something.

Emails. There is a solution. - Another MT

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Her monthly emails detail other ways to contact her. Two ways are instant messenger and telephone. If you don't get a reply to your Emil within 4 hours, just pick up the phone and call her! It's not that hard!

How rude - bananabread

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See...another rude response. YOU pick up the phone and call her. I'm willing to bet it goes straight to voice mail in which you leave a message and she never gets back to you.

My acct is still up, but very very low work. - Denmark

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It's so frustrating. I make so little anyway. Didn't make minimum lines this week. I wish companies told us what was wrong.

Minimum lines - Frustrated MT

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I haven't been able to make minimum lines on this particular account for over a month. Every time I ask for more work they just completely ignore my request. Doesn't a company want someone who wants to work????

Amphion is hiring. So much OT right now. - x

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Worth a shot maybe?

How is Amphion to work for. I know nothing about them. nm - PAMT

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nm

Amphion is a good company. - Former employee

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Line count is figured a little differently for pay but overall accounts and dictators are great. Only left because of personal reasons and not company. Supervisors are also really nice.

Can you make decent money at Amphion since they only pay for - sm

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visible black characters?

Question for the OP - Another MT

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How did you find out you were losing the account, and then ask for different work, if you never received the notification email?

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