A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Where can I find the policy that requires us to have a quality score of 99%? - hypertyper
Posted: Jul 06, 2012
I am under quality review from my supervisor. My quality score was 97.9%, and my reports are being graded in India from the same 3 people. I asked if I could have some new QAs/QCs because I think they are biased. I was told that was not possible.
This is part of my quality review email from my main supervisor. I don't have a permanet TL now:
You have until the end of next week to get your quality scores up to 98% and staying there on a consistent basis, or your employment with NTS could be in jeopardy. The goal then is that at the end of 2 weeks from then, your score will be 99%.
Does the part about employment being in jeopardy mean I will be fired or will they just string me along some more?
Let them fire you. Collect UE for as long as you can. - myplan
[ In Reply To ..]For the first 6 months, they were on me about that header crap. I am sick to death of what this field has become. I have been job hunting for a few weeks now. Cannot wait to get out of this field.
I've complained from the start about 99% for incentive pay, - but 98% is industry standard. SM
[ In Reply To ..]Hypertyper, your job right now is to just get your quality up to industry standard. If QA's unreasonable, that stinks, it is unfair, but we've all been there. Follow all instructions religiously. Insist on clarification when they're not clear, copying your supervisor on all requests for clarification of ambiguity or conflicting messages. Do that, get off their list, and put this behind you.
BTW, I so far I have been earning incentive pay with NTS, not a whole lot, but since I have to work anyway a nice addition to the paycheck. Since they want 99% eventually anyway, you'll be qualifying, so go get you some. Why not?
BTW, forgot to mention, after I got a couple of e-mails early on about mistakes with dates in wrong place, wrong account #, etc., I broke down and started doing little spot reviews of my own reports before sending. A swift scan up to double check header info and text formatting, and then skimming just a paragraph or two in each report--not the whole thing since we're all trying to be fast these days and minimize lost income. It's made a difference. Takes time I don't want to spend (literally) but just a few seconds per report.
QA lately - anon
[ In Reply To ..]I have been here a year or so with my QA scores above the 99%, and overall it still is; however, lately they are coming after us on a weekly basis for 1 low scoring report in a field of 100%, even if our OVERALL score is over 99%. I got a nasty e-mail that I had failed on 1 report (again my overall score was over the 99%).
I have disputed QA scores and have never had one officially reversed even when my TL agrees it was an incorrect score.
QA seems on a rampage lately. Is it just me or is this happening to everyone?
No. But I'll sure be watching. - NM
[ In Reply To ..]x
QA policy - MT30+years
[ In Reply To ..]This is the only company I am having QA problems with. I will pass 100% on 1 report, then 99.75% on second report, then fail at 97.5% on the third report. This has been happening to me consistently. I was told to slow down and improve on QA and when I do then I have MUP that I get yelled at about. Clearly I feel that I cannot do anything right for this company or TL. I wished I never worked for this company but for now I am stuck!!!! This QA with this company is needlessly punitive. I thought I was a good MT until I came to this company 6 months ago.
You are not alone - anon
[ In Reply To ..]I have been an MT for over 15 years, have always maintained QA scores and even worked in QA myself. Now I find myself in the same siutation you are in.
The QA is inconsistent and punitive.
That's terrible, and there is no acceptable excuse. I came - over with WMX, and they know how to do it well. NM
[ In Reply To ..]x
can anyone say ..... - MEDQUIST??? nm
[ In Reply To ..]Nm
Question for you - anon
[ In Reply To ..]Did you have to go back on Non-DSP? Also, did you lose your QA for the entire quarter for the one bad score?
I am confused about QA bonus and am feeling like the time has come to just get out of MT. I can't take it anymore. I have been doing this for so long but they have beaten me down and I just can't take it any more.
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