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Recording dictations - ll

Posted: Aug 02, 2013

Seriously, I wonder if there is a way to record these dictations. I would LOVE to hear for myself the "errors" QA/QC are always finding and putting into Fiesa. The fact that we are not provided with proof of these "errors" really concerns me. Please Nuance bigwigs, prove to me that QA/QC isn't making things up or hearing things wrong. Really, are we to believe that we are the only ones making mistakes, that they always have perfect hearing? I want proof!

Wondered About that Myself - Addison

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I don't work for Nuance, but have always wondered how QA people always find ridiculous mistakes (She will take HER medication vs. THE medication, The patient IS here today vs. WAS here, etc.) and whether QA are correct or we are actually the correct ones. And in pretty much all instances, it doesn't matter because it doesn't change the meaning at all.

Realizing this is all a scam I got a job elsewhere and I am out of here - MT

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Tired of the cheating and lies all the time in this company including TL, ROM, etc. The only people I trust here are the MTs and they are the ones who are being hurt. Today is my last day I am so GONE.

:-) Good for You!! - meme

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Good for you for your successful escape! I'm not yet in a position where I can leave but my resume is complete and I'm looking forward to that wonderful day when I too get out.

Oh, but there is a way. They just don't tell us. It's called - joblister and has to be

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installed by tech support. It gives us limited ability to hear the dictations again. Ask your TSM or call tech support about this. It's real, they just don't want us to know about it.

Woah Nelly! - meme

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THANK YOU!

You can listen to the dictation and hear - what they corrected

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Just write down the job numbers in FIESA, then log into the account and do a search for that job number.

My problems are grid problems. They are always saying I put the wrong date in, or wrong establishment code. No way to check those. :-(

Oops...I should also add.... - When the job

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comes up after searching, there should be a little yellow speaker. Click on that, it opens Windows Media Player and then plays the dictation for you. The entire report. Hope this helps someone.

Where? - ll

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Where do I go to listen? In Fiesa? The platform is ExText. Do I search in there?

Read my post above you. Where it says - you can listen. NM

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no message

when I click on - the speaker..

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The only thing that opens up is a blank page with a red X in the corner. This happened when I was first hired at nasty N, so I had to let tech support in my computer to fix it. They changed a bunch of other settings on my computer that they didn't need to, so I don't want them back in my computer. I don't know how it got screwed up again and don't know what settings tech support changed to get it to work. Do you have any idea? Thanks

Most computers come with Media Player - to play music

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search your computer for Windows Media Player. If you have it, the settings are messed up so that it won't automatically start when you choose to play a file. If you don't have it, search it on the internet and download it. Hope this helps. After this info, it gets a bit tricky to troubleshoot while talking here. Try to find a geek to help you. :-)

Thanks for the reply - appreciate it

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I do have Windows Media Player and I've been using it to listen to the files after tech support "did their thing." One day a while back I went in to listen to a previous report and it wouldn't load the file to play and hasn't worked since. I do have a couple of geek friends that will probably know what to do. Thanks.

Yes there is - Saving Voice Files - Here is How

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Go to ACCESSORIES, find Sound Recorder and open it. Click Start and play your job outloud. When you are done, just save it. It will then play as a Windows Media file.

I generally start recording after the demographics are dictated to avoid any HIPAA violations (99% of all patient specs are included in that) and then save the file with the job number, dictator name along with a date for future reference. Patient specifics are not a concern, while the poor quality of the recording is, so aim for that.

Additionally, I've got matching VR documents before any edits to pair with the voice recording.

If they want it edited in English at 99% the quality of English in the dictation should be greater than 20%, and so should their voice recognition document. These two factors are directly and severely impacting my ability to earn a wage most in keeping with my experience & skill, something I can also document.

Why should my production wages be penalized for problems solely created by the company? They shouldn't - and neither should yours!

(The company has recourse with the client to rectify poor dictators, the MLS does not.)

Wow - thanks for the info on how to record - voice files. VERY useful !!! NM

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