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Mistakes in normal dictations - missindale

Posted: Jan 20, 2010

At my company (a smaller one) there are a lot of mistakes in the normal dictations that the doctors request. The way they are created in the first place is the transcriptionist types up the report and sends it to QA saying the doctor would like to use this in the future for his normal, but I don't think they get reviewed by QA. I think they just get created the way they are. So if it was a right eye, the word right is there all the way through it. If a word is misspelled or a sentence grammatically incorrect, that mistake will be there from here on out. A couple more have even more glaring errors but I won't go into detail - you get the picture. I try to correct them, but I know not everyone does. The thing is, a few times I have sent one to QA saying "there is a mistake in this normal" and they just push it on through the way it is. They don't care. So I guess I should not worry about it? What would you do? flag it for the doctor?

I email to QA with copy to mgt on each one. - Fingers

[ In Reply To ..]
Until they get so tired of hearing from you that they correct it. I have seen this type of laziness before. If the client is not raising he!! they do nothing, but do not think it always escapes the client's attention. This is a good way for your company to lose this account, so if you care about that you should say something.

actually I have pointed out a couple of them to management too - missindale

[ In Reply To ..]
They just ignore me. Like, that girl should get back to her typing. Well, I guess I should just not worry about it, right?

I do not think that the MTSOs are responsible for correcting...sm - .

[ In Reply To ..]
the mistakes in the "normals." Normals are typed in the facility of the dictating doctor, they should be corrected there. But the MTSOs should notify the clients that corrections must be done, otherwise every MT has to make the corrections herself.

Mistakes - frustrated

[ In Reply To ..]
I think this should be brought up to the supervisor. She is the BIG BOSS and should be the one to right this wrong without putting you completely in the middle of it.

you are right, keep notifying the supervisor until corrections are done!..nm - .

[ In Reply To ..]
nm

If is a sad QA who would send something through - KT

[ In Reply To ..]
that they know is incorrect. Can you send a copy of it to your supervisor??? Surely they would do something. Looks bad on the MTSO and could very easily lose the account.

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