Nuance QA FIESA BS - beatendown

I work with the ambulatory team (ortho clinic notes). I have 2 exclusive dictators and 2 that are shared with a couple other MTs. I was originally with On~Time Transcription. We were acquired by Accentus, and Accentus was acquired by Nuance a short time later. The Nuance acquisition took place in November 2012 I believe, and we were switched from IC to employees earlier this year in April. I’m not completely clear on what FIESA is and how it works, but from what I have read it isn&rs ...

Okay so I just started and I have some reports arleady on FIESA. Some of them are due to errors that I didn't know about because, after a myriad of requests, my TSM never sent me my account specifics. I wrote that in the feedback section. I know while in training this is no big deal, but right now my accuracy shows at around 98%. I pride myself on my work, and these weren't my fault. I tried clicking on the "reversal request" section but nothing happened. Have ...

It doesn't take a PhD in psychology to figure out that if someone is beaten down long enough, that person will begin to believe they are inferior, they will lose self-confidence in their job and their mistakes will increase. The punitive effects of FIESA on behavior and morale will ultimately manifest in more errors. As a result, some of those errors will find their way to patients' charts. Most of us used to receive praise, gratitude and a decent way to make a l ...

Can you tell me what this stands for? ...

How frigging nitpicky can they be???? Whatever it takes to keep you below 99%. If they can keep you below 98 you will feel your job is in danger and be ever so grateful to continue employment with this fantastic family-friendly company . (Gag, puke). Wrong word, wrong spelling, wrong format -- okay. But REALLY!!! ...

I knew I shouldn't have looked at my FIESA from Saturday but I did. Majority are 100% so for that I am grateful but THEN there are the others where you are marked off for stuff that make no sense and then there are the stupid errors that I did and will own up to and wonder where my brain was when I was typing - I think my brain was so worried about being marked off for every little thing that I honestly can't concentrate sometimes like I need to. ...

I know we complain and complain about this on here and we fight and argue with the TLs about this...I was marked off half a point for EACH blank that I left on a dictation that the tape cut out. The only explanation from QA was that "it was clearly understood". I am just wondering how it was clearly understood. I went back and listened to the tape and sure enough where I had blanks, the tape was cutting out. So why am I being marked off for blanks. Then on a few ot ...

password, but no info as to where to sign in. TIA! ...

Okay, first quarter FIESA reviewed about 80 reports of mine and I actually got my incentive. Now for this quarter, I am wavering on not getting my incentive with a 98.88 and for the past few weeks they have not reviewed a single one of my reports. I smell something fishy. This whole FIESA thing is to a) review enough reports a quarter so you fall below 99 and then b) if you are below 99, stop reviewing reports so you are stuck there with no chance to bring it up! How fric ...

our post-audit reports are randomly pulled. If you score high enough to get the bonus, your reports are gone through by the hatchet queens in India until they can find a report they can "audit" to bring you below 99%. If you are kicked back to 98.99%, they still meet their contract requirements to the client, and Nuance does not have to pay you a bonus. ...

I feel that all this crap is a plan to get rid of more US MTs. They can show clients how our "Quality fails" and how they cannot get good help in the US and even the clients who want US workers will have to allow it to be shipped out. JMO ...

I almost always get my critical errors on one particular doctor who I think I understand and then it turns out I miss something. I think there is a way to do a report on critical errors and see if I can trend the dictator but I can't figure out how. Does anybody know? And before you tell me to ask my TSM I did but as usual never got an answer. ...

Much as I dislike FIESA and all this QA, what I really hate is finding out I've been typing something WRONG for 30 years. The only thing I can say for myself is some QA decades ago filled it in for me and I didn't look it up. Been typing Campo's fascia instead of Camper's fascia. Took a 1-point post-audit hit on it, too. Shakes me up, what else have I been doing wrong for 30 years? And will it knock me out of bonus territory next quarter... ...

I just got a post-audit review with 4 points deducted for 1 critical and 1 major error that were made by QA1 after I submitted a report with blanks by the dictator from hell. I'm so mad and all the things you can imagine, not to mention I'm sitting here bawling from total frustration. ...

Was wondering if anyone has ever received FIESA feedback on reports that do not belong to you, i.e., you did not transcribe or edit the report? ...

I must admit, I never looked at FIESA, not only because it was depressing and humiliating, but its not the most user friendly site. My manager was constantly badgering me for not looking at it though and actually had me try to get on the other day when she called. How do other people get away with not looking at it? I wish I could get out of this company. It's depressing, demeaning and humiliating. ...

Just for "fun," I counted how many times I prevented a critical patient safety error today by catching the speaker saying the wrong age, gender, right vs. left, hyper versus hypo, you get the picture. I quit counting at 8. Never in my many years at Nuance have I made 8 CPSEs in 1 day. So are we getting credit for the good work we do? Not very likely. ...

Got a report back below 99%--Actually 98.7% with only 0.25 point reduction...for what? Not typing DICTATION ENDS HERE on a report that only had part of the first sentence dictated....and I have to sign off that I reviewed this? The report was sent to NHR for review with a note--INCOMPLETE DICTATION. Okay, next time I type dictation ends here, but scoring this is ridiculous. Why is this even an error--should have just been an FYI--the report was never going to make i ...

What happens to the QA person when they change a report that was not in a critical error to one that is and it was reversed? ...

I was having a good day, until I went into Fiesa...I have decided that one particular dictator--who speaks what he probably considers fluent English (He is American), is going to review for every report because he is the one I get poor scores on... I am constantly guessing if he said "and" or "in" or "on," and I missed a period....he backtracks, leaves words out, stumbles, and CANNOT pronounce even the simpelist of medications...let alone spell them, he spells them wrong too, hard to even under ...

The more they ding me for stupid stuff, the more mistakes I make. I know their goal is to prevent us from getting the quarterly bonus and I've never been able to get it anyway, so why try? I am always above 99%, but just below 99.5%. It is destroying my confidence and my ability to concentrate. Does anyone know if we absolutely have to participate in this facet of Nuance Nonsense? ...

Summary% of Reports Passed95.24% Found this in a box at the top of the page when checking my scores---is this new? I never saw it before. ...

How often do you get reports in FIESA? So far I just had one. Ambulatory just started FIESA Monday. I'm just wondering what to expect. I still am not sure how the whole thing works. ...

And there is nothing in there as regards FIESA at all. Nada. Zip. Go ahead, do a search. It's not even in there. I have to wonder where it is written that we comply with FIESA and what the consequences are when we don't, except for emails and the shaming of the numbers of those who have not complied. I am really considering ignoring it completely. They never reverse any errors anymore, so why bother to waste the time, especially when it causes such an adverse effect on my mental heal ...

Are there no B's given on this? I have checked it each day since I started (which was just a few days ago). I either have A's or C's (with a percentage of 97 or 98%). Today I typed 27 reports and got 100% accuracy on 25 of those and 2 that had C's but my overall grade was a C!!! What am I missing. Since I am technically still on 90 day "probation" it worries me. I am typing well over the line count required and have made no "major" mistakes ...

So over this report card. I don't have to pend anything anymore unless of course it needs to be pended, but today due to low work got stuck on new acct which I had never typed and very first report could not understand what he said (only said 5 words); could not locate any prior reports to look at, went in to pend (totally different looking then what I was used to - tried to IM my QC person who didn't respond so sent email and eventually had to download and now I go in and they s ...

FIESA. Just forget about it!! I see many postings to just let FIESA go. Well, to some of us, this means letting $3600 go per quarter, 14,000+ per year. I can work at a far less demanding job with no BS for that and that is what I will be doing. There are many whose "incentive" bonus is a large part of their income and it cannot be forgotten unless the finance company for our cars, the mortgage broker, the pharmacies and doctors, the kids, the lives of their families, are forgotten as well. This ...

I'm fairly new to FIESA, came from one of the buyout companies. Does anyone know what the cutoff date is for the next quarter incentive plan? Do they keep reviewing reports right up until the 30th of this month? Already asked my supv, and no response to my question. Thank you. ...

So sick of the comments left in the FIESA - I do NOT leave random blanks and always take the time to try and research it in the data base by either looking up patient or physician depending on what I am looking for and then when I cannot find it I leave a blank and then at end of day to see their remark that it WAS EASILY found is truly an insult and a smack in the face. I DID try and find it and maybe they are more experienced then I am or they may have heard of this physician and how is ...

Nuance QA FIESA BS - beatendown

Nuance QA - Pollyanna

Nuance - anon

Similar Messages: