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Nuance Nightmare - flowerchild
Posted: Jan 14, 2013
Started work as a QC at Nuance over a year ago. I was trained on what was to be my main account which was a huge group of hospitals ihere in the Southwest state where I reside. TIckled to death. I'd log in to work, do my 8 hours and sign out. Decent hourly rate, plenty of work. Never volunteered for overtime but then again it was not mandatory.
Fast forward several months and guess what? They started outsourcing my main account to our friends and neighbors in India. Soon I was hunting for work; was assigned some much smaller accounts, and of course each account was 180 degrees different from one another. And then Nuance picked up the acquisition game, absorbing fairly large companies with lots of employees. Job availability dropped drastically.
My TL or whatever they're called nowadays seldom if ever answers my emails. I never turn to her for questions unless I've exhausted all possibilities available to me. It took me 2 weeks to get her to send the learning module for ES10 because she thought she'd already sent it. My Webclock page hasn't worked right since changing from AlphaStaff.
So now what happens when I sit down to work is: clocking in is not an option. Then I check company email to see if someone has posted a recent update to what's available. Since I work at night these are not usually current. So I must go from account to account, log in, wait forever until the pending queue comes up and see if there are jobs available. Maybe 1 or 2. Do those. Then check another account, same lengthy process, rinse and repeat. And THEN I go back to the first account and check for MLS work. Etc.
Being audited by an Indian whole essentially stole my job is intolerable. Their errors would be laughable except for the fact that I'm gettiing dinged for the big 3-point ones. Have asked Fearless Leader a half-dozen tiimes where I can go to check/listen to an audited report of mine to protest errors. Finally got an answer today: go to Escription.com. Ummmm, now I must dig there.
Thanks for your patience while I got this screed off my chest. What happened to the theory that if an employee is available for work and there is no work, they should be paid minimum wage for that shift?
Wow, that IS AWFUL!! I agree about the - minimum wage comment
[ In Reply To ..]If I worked in a department store or at a restaurant and there were no customers for an hour, I would still be paid for that hour because it is during my shift. So the fact MTs are expected to revolve their lives around the scraps of work left behind by India, rather than being paid for the shift we were hired for and show up for and sit through...is sickening and cannot possibly be legal.
I am so sorry this is happening to you.
Nuance nightmare - anon
[ In Reply To ..]I'm not a QC but Nuance is my nightmare too. My TL starts me on an account or 5, I do it for a couple months, then it's gone. I start more (all with different specs) and then they are pretty much dry after a few months. This company has the worst management I have ever worked for. They don't care about anything but TAT. If there is no work, they could care less, but it is starving me.
This job is truly a nightmare and I can't wait to get out.
Same story for me - Bubbly
[ In Reply To ..]I used to work for them as an mt also. Started out fine, but they grew into this huge monster company and didn't care about the people making their company happen! Without MTs, they'd be nothing! At one point I was on SEVEN accounts! All different specs! I had to log out and in to each to look for work. They do push your pay to minimum wage if you don't make it, at least they did when i was there, but you will be harassed by your TL about that, saying you aren't working hard enough and costing company money! Regardless, I didn't go to school to make minimum. They begged me to stay when i gave my notice and offered a full cpl more. But what would be the point when you spend all your time bouncing? Rediculous.
What I've always wondered about QC is - sm
[ In Reply To ..]Do they train you how to penalize the MTs for small, petty, ridiculous "errors" that have nothing at all to do with patient care? Where does that come from? I never experienced anything like the absurd QC that I had at Nuance.
As it has been mentioned multiple times before - sm
[ In Reply To ..]QC and QA are completely different entities. QC does not audit, and anything that QC might count off on when they edit your work before sending to the facility will NOT count against you. Only the QA do the post audits that count against you.
And for the record, no, QC are not trained to take off for petty errors. I can't speak for QA. We are told specifically NOT to do this, but I know some QC cannot help themselves. Yes, it's ridiculous. Yes, it infuriates me, because it makes me look bad by association, and I do my darnedest to make sure I'm being helpful to the MLS. I don't want to beat anyone down.
By the way, the QC get post audited by those Indian QAs as well. They are beyond ridiculous and have absolutely no clue as to what they are doing.
Good Answer! - flowerchild
[ In Reply To ..]And I TOTALLY agree with the Indian QA thing. Talk about adding insult to injury--I cannot believe the powers that be authorized or instigated this ridiculous practice. Gave up trying to get errors resolved--now I ignore the emails.
QA/QC - me
[ In Reply To ..]The program has a built-in auditing feature, as you QA a report, when you have to change something, fill in a blank, etc., you must assign a point value to it. It's not your choice what to assign by far, the values and descriptions of errors are built in to the system. With every bit of feedback, your QC is included.
A lot more things should be counted as NonError than are. - sm
[ In Reply To ..]Especially any involving "the," "a," or "an," e.g.
Many QA don't seem to completely understand the NonError category. This is what would have been called an "FYI" at other places I've worked, with no point deduction involved, just a friendly heads up.
Definition of a Comment NonError 0 is: Educational. Used to grade anything that is reallly [sic] inconsequential; not impacting the integrity of the document as well as grammar. Anything that reads just fine.
Example is:
follow up with her primary care physician, Dr. Smith in future
follow up with her primary care physician, Dr. Smith in the future
(love how they forgot the second parenthetical comma after Dr. Smith in the example too)
QC Madness - flowerchild
[ In Reply To ..]I guess it's a power thing with some people; and I agree that often things go too far, especially, as you mentioned, when minor errors don't affect patient care. (I tend to think of QCs as MTs with different alphabet letters.) Keep in mind, though, that we get audited as well; sometimes seemingly picky things that we mark off for are the result of the rules we are given to follow. Clear as mud?
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