Nightmare at Nuance

I wish this Nuance takeover of OSi was all just a bad dream that I will soon wake up from! I used to be a happy MT...life was good working at home and could pretty much pay the bills...UNTIL NOW! Now have to sit around all day into the late hours of the night waiitiing for every little job to come in. There is no communication. The bonus was a joke. How can they call it an incentive. They cut my pay big time...was hoping I could get it back in "bonus" form.&nb ...

Started work as a QC at Nuance over a year ago. I was trained on what was to be my main account which was a huge group of hospitals ihere in the Southwest state where I reside. TIckled to death. I'd log in to work, do my 8 hours and sign out. Decent hourly rate, plenty of work. Never volunteered for overtime but then again it was not mandatory. Fast forward several months and guess what? They started outsourcing my main account to our friends and neighbo ...

Just got a crapload of rules, regulations, and BS from Nuance supervisor. I need an accountant and lawyer to interpret this junk. If Nuance spent as much getting new accounts as they do on creating garbage names for their new "improved" way of doing things, we could all make money and quit reading notices from Nuance with all kinds of disclaimers. Blah! Garbage in, garbage out to Nuance with their formulas, incentives, and BS to hide the fact they are cutting pay while shippi ...

All MTs (and I'm sure that would include Indian MTs, as well!) waste time and lose money struggling with ESL dictators. It would certainly seem to me that patients of these doctors are at higher risk for medical mistakes because no one, including their co-workers, is entirely sure what they heck those people are saying. So why don't they simply dictate in THEIR OWN NATIVE LANGUAGE, and have that work transcribed by MTs who are also native speakers of that language?&n ...

I was part of that lucky group whose company number was changed, but our expansions didn't move with us. I've been trying for 2-1/2 hours to get this straightened out, was on with tech support twice and am waiting for a call back. I also enlisted my adult son who is VERY computer savvy but have been unable to get anywhere, with probably mainly Windows Vista to blame. At this point, I would be thrilled if I at least could view my old expansion list with the hope of copying ...

Really feeling low today. Not only is work scarce but still recovering from Friday, when my last job of the day, of course, was the worst dictator I get, of course, and I could not even come close to complying with FTR so I had to send it through QA. There goes my numbers. Just wanted to cry, in fact, think I did. Just once again reminds me of how disemmpowered we are at this level and it is a terrible feeling. There is really nobody you can talk to within the company structur ...

From Western region - got e-mail from "interim QA" yesterday with attachment which was "normal lab values per KB Benchmark." Third paragraph of e-mail said the MT should be ever vigilant for punctuation errors and errors in dictation of lab values by docs. Said if doc was in error in dictating the lab value and the MT transcribes it, IT IS THE MT's FAULT ! Does this person have a Napoleonic complex or what ? It is now expected that we must constantly check t ...

My feeling is, ASR works you to death. I wish the docs that I type for, could see what their ASR reports look like when I first get them. I wish Vern could see how they look. I wish all the educated idiots who come up with "incentive" and "boost" ideas, could see what they look like. It is soooo tempting to just let one of those reports go through....just like it came to me...no corrections.....and let these docs who are the worst of the dicators, made us who type for them be put on 10 ...

When you first went to VR did you have a hard time? I've straight-typed for so many years and this seems to have thrown me off. The mistakes have been incredible and I find myself feeling so inadequate. ...

Oh, man, I hope this doesn't mean they're going to be constantly riding our backs, cracking the MM whip again. I want to quit already, but I'll wait and see how it goes. ...

Switching from Classic to Cornerstone is killing my income! My CCM tells me, like all bosses do when they switch to SR, that no one is going to lose their jobs, and it will be better. No. What happens is our pay drops drastically, and then the work doesn't take as long to do. Work that took 100 MTs to do can now be done by 50, and MTs lose out. Good for MQ....bad for us. When I started here in 2006 45K a year. Now lucky if I make 25K. Now at .04 a line, tha ...

I can't make a whole autocorrect entry of a physical exam??? You have to add each body system separately???? That's going to be like 8 or 9 or even 10 flipping entries, if I can only add about one sentence length to an entry. Not to mention I can't get my AutoText entries to import and I'm typing every. single. word. by. hand. No expanders yet. Lawdamercy, chillens, I'm gonna lose my mind before the end of the week. ...

I was finally able to get hired by a local hospital that very rarely has openings. I will get to work from home once I am up to speed on their platform....doing VR....getting paid by the hour....benefits for the family of only $200/month....and PTO time. I couldn't be happier. I have been slugging it out with MTSOs for 10 years and am finally getting out of this rat race. It was music to my ears when I asked what the chances are of them ever turning their work over to a MTSO and they sa ...

Have a headache just thinking about it. How will we be able to verify accuracy and that we are not getting ripped off even more than we already are? Follow the 12-step instructions "on our own time, of course." Just want to scream! ...

According to a poster below which has apparently already attended one of the payroll meetings (as the poster posted) for nuance they have decided to keep the incentive part of all of our pay going with an exception that now you have to have over the industry standard of 98% to get a production based incentive. In addition (if this poster is accurate) they have again cut the overall pay from 8 and 4 to 3 3/4 AND 7 1/2. This is nothing but a bunch of crapploa...an MT who is now getting ...

that fall during the shift. For example, if half of your hours fall in 3rd shift and half fall in 1st shift, do the 3rd shift hours pay more cpl? Or, do all hours have to fall within the shift to qualify? Thanks, Yet another sad Transcend employee... ...

I thought they were 2 different services. Everyone is buying out everyone, so who knows. All the small companies have been merged I guess. I thought Nuance was out of New York and were the primary with VR. Maybe one has to keep up with the changes and be a member and pay the dues and go to the meetings with AAMT and be a CMT to keep up with the changes, even though you still get 4 cents. ...

Wow. Posted this on company board but wanted to post here as well - some of you may feel vindicated. LPn ...

Any thoughts on this merger???? ...

Does anyone know why the ad says "No inquiries from overseas" when they obviously offshore the work? Anyone reading that would incorrectly assume they do not offshore. I was reading an article in the newspaper that a journalist was talking about a few days ago regarding the hospital outsourcing to the Web/Nuance, and the spokesperson for the hospital said in the article that the company only employs US MTs. ...

The ad Nuance has up says increased PTO. Anyone willing to tell me what it is now. Also information on their bonus program would be helpful. Thank you. ...

....First send us an email with fabulous Nuance ins (bad news) because they had to announce that due to open season. However at the same time telling us that the new pay structure (probably more bad news) will be announced at a later date but will be effective Jan 1 2012. Good way to keep us hanging on while they are so behind with their horrid platform. Guess what Nuance/Nuisance, it will not work as your reputation has gone from bad to worse and we are now realizing that the We ...

What do Nuance MT's get for editing and transcribing per line. Thanks ...

If Webmedx does away with or changes their recently advertised "PRODUCTION BASED INCENTIVE" bonus and adopts the Nuance quality based bonus then this change may be considered by quite a few WMX employees as yet another cut in pay. I’m sure that there are quite a few MT’s currently at WMX that have a high QA average and are earning $300-$400 (some even more) in production incentive pay each pay period, which equates to $600-$800 per month. As an example, acco ...

Did anyone hear anything about changes for QA. I heard there was a webinar today? ...

Has Nuance/Alphastaff released W2s yet? Quit mid-December, have no idea. Thanks! ...

Is there a specific QA staff? I was under the impression that the team managers did most of the QA. Is that correct? Or how is the QA done? Someone said below that QA is paid hourly; I was under the impression it was cpl. Any info on QA structure for Nuance would be helpful. Thanks in advance. ...

Does anyone know if Nuance hires IC's? I could not find it anywhere. It could be a solution for me if they do. Thanx in advance. ...

I have an interview this week with Nuance. Any advice on what to expect? I'm interviewing for an MT job and have been reading some posts on here about the company and it's not looking good. ...

Nightmare at Nuance - Sinbad

I'd love to know where they've been for the past sm - acuteMLS

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