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Isn't this just great....I have an ESL dictator - who repeatedly dictates

Posted: Dec 28, 2014

words in her native language (Chinese) and I'm getting a string of her reports (of course)--- and I know it's going to push me over the 10% QC limit. She will dictate like this (and she does it AT LEAST 5-6 times per report:

The patient is in atrial eh, eh, eh (insert chinese word here--probably means flutter but it sounds something like "me-ah-plee." I think she just can't think of the English word so she says it in Chinese, always preceeded by "eh, eh, eh."

I swear if I had the time I'd just try to translate the word and write it in Chinese in the report. What can Nuance say to that? It's what she said....verbatim. Here comes 7 cents a line this week JUST because of this dictator. And guess what, I don't blame HER one bit-- it's all NUANCE for letting this count against me.

Send them in as poor audio-voice quality. - SM

[ In Reply To ..]
Garbage in, garbage out. I'm sick of it, too, and I'm not going to take it.

I wish I could do that, but not sure how I can - get away with it....

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If the report has more than 2 blanks have to send to QC, and that does count towards that 10%. When I asked if these types of things count, I was told YES--that's why we are given the 10%....??? So stupid. So it can be completely out of the MTs control, and so we are basically SCREWED.

Maybe it depends on platforms. - I can do that.

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And I will do it. Screw them!!!!!!!

If they didn't STEAL FROM US, I would give my best and suck it up. Those days are GONE!!!

I agree. - Strength in numbers.

[ In Reply To ..]
We need to stick together.

ESL dictators - bettymcbricker

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ESL dictators are killing me. I am an IC for Nuance and there is no minimum wage for me. Today has been a great example of how an ESL doctor (getting paid no doubt a fantastic wage) is dictating absolute garbage and I am literally making 3 dollars an hour trying to figure out what in bloody hell is being said.

I am so angry I am in tears. I am told to type "verbatim" yet I have also been told to "clean up" the ESL so that it looks something similar to English.

Today I had 4 long reports in a row from the same doctor and I would not go so far to say that she is "English as a second language" because my yellow lab has a better grasp on the language than she does.

How did she get her job? I'm not saying she is a poor doctor, just saying she cannot speak English, that much is obvious. I get dinged for wretched little hyphens or commas but the doctor can dictate utter rubbish and it is on ME? Is her wage cut for her poor performance?

I made a howler of a life mistake choosing this career and this company.

Amen bettymcbricker! I'm with you on all of - that. nm

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x

I'd say 99% of my work is ESL... - me

[ In Reply To ..]
and I think I do them better than the fast-talking US docs! LOL. I am grateful I trained in a small hospital where we had multiple ESL physicians - it is an acquired skill. Ask for samples of reports - then you can read while you listen - it makes it much easier. Good luck.

ESL - anon

[ In Reply To ..]
I had alot of very bad speakers on my account, not all ESL, but most. There is no way in hades any mortal can figure out what they are saying. So I finally quit stressing and just blanked the holy hell out of every one of those notes. Let QC sweat because for that pay, I refuse to let it get to me. BTW, I had a dispute over an audit that was done by an ESL QC, and I quit. There's no way to find out if I'm right because you can't listen to notes in Fiesa. My boss could go back and hear the note, but I couldn't. Whatever. I'm interviewing to start with a new company. Here's one for ya, not why I left, but another QC funny. I had an ESL QC change "a couple Bayer" (as in aspirin, duh) to "patient took a couple beer". Yeah, I got an error for it too.

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