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This is great......I love it!!!!!! - Kiki

Posted: Aug 16, 2010

So, I got this super long report with HORRIBLE audio. When I got finished it looked like a piece of Swiss cheese it had so many blanks. I didn't even CONSIDER sending it to QA as the audio was just terrible and there was NO way I was sending a report that long...and then get paid 3 cents a line because it might put me over 5% QA submission. So, I just sent it straight through, expecting to get a call from my CCM on why I sent so many blanks, which, of course I was prepared to tell her.......

So the next day, today, I get a "redictated" report from this dictator with a message at the beginning saying she was going to re-dictate the report because there were so many "spaces" in the last report. She said she was very sorry that apparently the audio was so poor; she had no idea (she of course didn't) and said she was sorry for the person who had to do the initial report (me!). It just felt really good that she actually got the "message" that I was able to (very professionally and nicely) left about the audio quality. I was able to actually now complete the perfectly clear report without a single blank! Maybe there is something to this QA on Demand thing after all..........I thinks me likey

Appropriate feedback - Yay

[ In Reply To ..]
I also had one very horrible scratchy audio yesterday on top of which was a frail female ESL dictating with her mouth pulled away from the phone, right next to the copy machine. I did the same as you with the report trying to sound diplomatic with a little QA note stating "background noise louder than voice." I have yet to get any feedback on that report, but I'm hoping that doctor gets a clue. It's important we don't spoon-feed their poor habits. It can only help them get a better report.

You're lucky. We have been threatened by our - dnr

[ In Reply To ..]
CCM in the past that if we send such a report without sending to QA, we could be reprimanded or worse.

I prefer to send out quality reports and sometimes want to send something to QA when I then another set of ears might help or maybe someone knows a drug or instrument that I couldn't find. Unfortunately, the Q will punish me for that, so I just send it on.

DNR...... - Kiki

[ In Reply To ..]
I prefer to send quality reports as well. But it's a 2-way street - if the audio/dictator is inaudible for whatever reason, that is not going to happen. I dare my CCM to try to "reprimand me or worse." I'll just tell her to listen to the original report (terrible) and the re-done report after I left a note (crystal clear). I DO use QA when necessary; however, there is no way on earth any other set of ears could have gotten any of those blanks I left...no way

That's good to hear. - Docs are usually

[ In Reply To ..]
Doctors are usually insulated from this kind of thing, have no idea what's going on, and it's nice to get them involved for once.

Good for you! I think 1 reason the bad dictations keep - on coming is docs have no clue. nm

[ In Reply To ..]
.

Great job and great feedback! NM - Daisy

[ In Reply To ..]
nm

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