A community of 30,000 US Transcriptionist serving Medical Transcription Industry

How to move from MLS to QA - MLS

Posted: Jul 10, 2013

How does an MLS move to a QA position within the company? I have zero QA experience. Please keep in mind my TSM is absolutely worthless and apparently doesn't know how to respond to emails, no matter how many I send, so I'd like to know who else I can contact. If I can't move to QA, I'm going to have to find another employer because I can't work with this woman anymore. I've been trying to see past the strict rules and this FIESA nonsense (no blanks allowed on any of my accounts, even the one that is 99% ESL, so I've given up on the bonus) and just do my job, but I can't work with a woman who can't communicate and who clearly has no compassion for her teams.

For those who work in QA, how is your schedule set? Does Operational Excellence evaluate QA too and move you guys around? That's what has happened to me on eBTXT (my schedule has changed 4 times since mid-May).

Thanks for your help!

Email HR. Your QA scores have to be over 99% - for the last 6 months

[ In Reply To ..]
and you have to have 3 years as an MT.

Hope you enjoy your move over to the dark side.

Thanks for your reply-sm - MLS

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and the info you gave.

Is there anything but a dark side at Nuance? I come to Nuance via the MDI/Transcend acquisition, and I haven't seen the light since December when they officially took over.

There is no light anymore. .. - Alice in Wonderland

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I loved this company premerger. In 6 short months I have come to hate this work and this company. 30 years and it comes to this. I was willing to roll with the punches but they've cut the pay even further with eScription and now headers aren't paid for on top of everything else? My future plan is in place. Found an IC position that pays 10 cents plus incentives. Just need obamacare to kick in and I'm gone.

Agree - totally

[ In Reply To ..]
with you, even about loving the company. Since December my pay has been cut 3 times, I was forced into editing because I wanted to work 1 hour extra a week for full-time status to get more PTO, my schedule has been changed 4 times since mid-May, and I have no choice on this I was told, been denied by Operational Excellence to move back to my old straight typing account even though my old TSM and COM wanted me back and they have 3 openings, and now FIESA. I start my vacation tomorrow, but when I get back I plan to search for another company. It's just not worth the aggravation. Good luck to you!

"Forced into editing" in 2013? Wow! I'd say you - had a good run--while you ran. :) Well

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good for you for your decision. Best wishes.

dark side - footballfan

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lol

Poor TSM.... - anon

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Escalate your concerns about lack of communication with your TSM to her manager. This should not be tolerated. However, if you want to apply for a QC position, I would wait to do that. Some management can be very vindictive and childish. QC work is okay work. I do it. You are held to a MUCH higher standard than the MTs because you should know more. Otherwise I've been very happy. I think in any case, your experience definitely depends on how your TSM manages things and those under her.

Thanks...Sm - MLS

[ In Reply To ..]
for the info. I just can't decide if I want to go for QA, stick it out to see if she gets any better now that Operational Excellence is over or work for another company that doesn't have all this silliness that has been going on recently. What to do, what to do... : )

Higher standard? - Chavera

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Seriously? You think QC's are held to a HIGHER standard than MLS's. How could it be any higher when we are responsible for doctor errors, hospital errors in headers and VR errors? What a thing to say. Maybe you did not think this through before you wrote it.

Yeah, I laughed when I read that. Higher standard, yeah, right. - QC is laughably bad. NM

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xx

They may well be, but our work is much, much harder. - WE do not read a finished document. We

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sit with a blank screen while we listen to dictation that too often sounds like breath sounds pushed through a full mouth, punctuated with stumbles, restatements, etc. We have to figure out each word, many only becoming intelligible, or figured out, after we finally figure out their context and make out enough of the words around them. Or stop cold to research and with luck find the same words used in a previous report and decide they fit.

And we do it on half pay with the explanation that we should be able to double the dictation speed while editing.

Reviewers start with the virtually complete reports of clean, edited text we send and have the luxury of listening while reading them.

Nuance is already top heavy and this just makes it more so - anon

[ In Reply To ..]
Adding a layer of 100% QC is nonsensical unless they intend to have nothing but newbies and pay them 2 cpl and pay QC the same. Otherwise this is a guaranteed drain on profit.

Maybe it is like MModal where they are trying to herd everyone into MME, it feels like the big plan is to get rid of all US MTs and rely solely on off-shore workers and then a layer of QC.

Wait a minute here... - sm

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Did I understand correctly that you get to see previous reports for a dictator? If that's correct, then the fact that I'm getting points deducted after QA fills in my blank when they have a supply of dictator samples is absurd! I'm lucky if I have 1 sample report!

mls to qc - sm

[ In Reply To ..]
There are links you can go to that will show you the qc positions available. If you can't find them, hr can point you in the right direction. we need the help in qc, please apply.

Exhibit A of quality of QC at Nuance. - Anniebananie

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Read the mls to qc -sm post. I rest my case.

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