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Nice move, they did their homework. - Dinosaur
Posted: Jan 22, 2015
ARH employees are kicking up a fuss and they have their Union involved. They also do not seem to believe the company's usual propiganda. We should have had a union for years. The link to the article is below. I really hope their union is able to help (and possibly bring MM to their knees). I would like to see at least some reckoning here. Karma, you gotta love it.
There seems to a problem with the link showing up, not sure why, so here is the article and the link as it was a news story and there is video.
http://www.wkyt.com/wymt/mobile/headlines/Labor-union-opposes-ARH-outsourcing-289369441.html
HAZARD, Ky. (WYMT) - Next month, Appalachian Regional Healthcare will begin outsourcing some of its non-medical positions.
The outsourcing affects about three dozen ARH medical transcription and editor positions.
The hospital system offered its employees work-from-home positions with a company called M*Modal.
"Former employees of ARH all were offered full-time employment with M*Modal, with comparable or greater compensation and a sign-on bonus," said Julius Pearson, JD, SPHR, ARH System Director of Human Resources - Employee and Labor Relations.
The workers could also bid for other positions within ARH.
The United Steelworkers, which represents the employees, says the move violates the existing collective bargaining agreement and puts workers at a disadvantage.
"They don't want to lose their union, they don't want to lose the benefits that they currently have and they want to stay in the hospital working," said USW Staff Representative Terry Sims.
Union representatives plan to sit down and discuss the new arrangement with hospital officials Thursday.
While no work stoppages are anticipated, union representatives say they have filed complaints with the National Labor Relations Board.
"I would hope that the board would rule in the union's favor and cite the company that they have indeed violated the agreement," Sims said.
ARH says the deal keeps good-paying jobs here in the mountains.
"This is stable employment in their field of choice with the largest provider of transcription services in the world," said Pearson.
The change will go into effect across ARH's ten hospital system sometime next month.
ARH representatives say the transition will not disrupt the quality of patient care.
link not showing - nm
[ In Reply To ..]Nm
Opps - Dinosaur
[ In Reply To ..]Sorry, I put it on the wrong line. The link is there now. I would have just pasted the article here, but I wasn't sure if that was permitted.
still no link - just post article
[ In Reply To ..]?
Posted - Dinosaur
[ In Reply To ..]I'm not sure why it's not showing up, it is in the right place. I just posted it with the link, but you will have to copy the link to your browser if you want to see the video.
how can they think it wont affect patient care? - crazy crackers
[ In Reply To ..]They will throw that work in a POD so fast and there will be tons of errors. Look at the reports in the look up! Everyone just types whatever... and wait till it goes to India. Good Lordy! And how can MModal offer the same wage or higher? I doubt the employees know after the 3 months that they will be at 8 and 4 cpl like the rest of us! Too bad we couldnt contact that union and let them know what its really like here, with the Insane Auditing Team and the ever so lovely Fluency program!
My favorite line was - Dinosaur
[ In Reply To ..]"Former employees of ARH all were offered full-time employment with M*Modal, with comparable or greater compensation and a sign-on bonus," said Julius Pearson, JD, SPHR, ARH System Director of Human Resources - Employee and Labor Relations.
Now there is a cup of crap!
You're right about the look up. Today while on one of the dozens of accounts I'm not familiar with, I had a question about formatting, nothing in the repository of course, so went to the look up and "cannibal abuse" caught my eye. I laughed as I'm pretty sure the patient was not out there abusing "cannibals."
We need to leave comments - on this website for sure
[ In Reply To ..]The black gentleman seemed a little irate, didn't he? I hope the union can help these MTs.
He did - I thought about
[ In Reply To ..]about contacting him, it's obvious he believes the company's tall tales.
Maybe he is getting a bonus from MM - for getting the contract
[ In Reply To ..]signed and was PO'd about the union rocking the boat. He was steaming!
i feel bad - true stuff
[ In Reply To ..]i feel so bad for those ARH employees. they have no idea how bad it is going to get.
I bet the ARH employees... - JOttS
[ In Reply To ..]have gut feelings about what's going to happen when they get fully involved with MM. Hopefully, those MTs will do their research (i.e. look on this site), and yes--as someone else here mentioned, contact Mr. HR person. He should be inundated with calls and emails on this subject and asked how much research he did to select MM as their outsourcing company--or did he rely on the ARH MT department supervisor. MTs should give him suggestions of other MTSOs that would offer as good or better service to them and where MTs would prefer to work and be treated fairly; but sounds like it's probably too late, and the ink has already dried. Hmmm... I wonder if the ARH MTs will be lucky enough to stay on that account or how long it will be before they're slowly working other accounts they didn't expect. Sad truth is, this is happening all over the country; and the bigger the MTSO, the more notoriety--so the fatter pigs get fatter on the backs of their MTs. So the question is, how do you stand up for what you believe is right with these MTSOs? Hmmm... maybe, do MTs need a union or should we have one??? JOS
This is rather long, but as a former ARH transcriptionist - scowens
[ In Reply To ..]I can tell you they were working about 1-1/2 years, in secrecy (despite being asked directly many times), to get MModal in place, brought about by a head-hunter hired to do the deed. This person has, as a matter of fact, a history of outsourcing at least 1 other facility (1 hospital) to MMmodal, but not nearly as large as ours. That was the amount of research involved, as far as I can tell. This has been a train wreck, and responsible parties are apparently in denial about it. MT supervisors/personnel were not contacted or consulted about this move. It appears to be PURELY $-based. As a matter of fact, the immediate transcription director at the end had been out of transcription for 8 years or more and had no current knowledge of the job. Turns out, none was needed.
The way the salary average was obtained, for the initial 3-month period, was in no way fair or accurate in reflecting the work we did, and in fact was calculated and provided to MModal by the head hunter. At a meeting to announce these moves I said as much. No comments in return. A rather nasty look, but no offer to right the wrongs, either. The going theory seems to be, "If you can read, you can edit." The rates of pay (and documents returned) reflect that. At their standard of production, we would be earning about $6 less an hour than with ARH, before production bonuses. Of course, with MModal, no knowledge of formatting, grammar, etc., is expected. I am not slamming MModal employees, just saying what is expected of them and what was expected of us appears to be far different.
You mention being lucky enough to stay on this work. I took the layoff in part to avoid doing that work at home. It has been horrendous to try to meet productivity standards with that terrible quality of transcription, and I do not want it in my home. (Yes, it became emotional, lol). A lot of it is really just that bad. I mentioned that to the POTB in the above meeting, and was assured they do this for a living all day every day and they can handle those doctors. Well, there were nearly 1000 documents in QA,in the FORMER Nuance platform, the day I left. Many of those had passed through MModal QA before being left for us.
ARH has created 4 QA jobs, which I am sure were probably intended to be temporary, to accommodate all the QA work from 8 hospitals and various clinics. Most of this work, transcription-wise, is now being done by people unfamiliar with the dictators. If they had asked any of us, we could have told them this was foolish. However, they have never been interested in our opinion. These are decisions being made by people with no interest or understanding in any of the work we did, and apparently little understanding of how it affects patient care.
At the meeting, we did bring up the posts at MT Stars, by the way. We were assured these were from disgruntled employees who probably could not meet standards. There were not many left in the meeting by then, but those of us that were there did not buy it.
We are mostly living in small mining towns with very depressed economies. I am sure they felt we would be desperate enough to take their offer, all the while playing it off as a PR move to keep public opinion on their side. As a union facility, we face a flurry of that every 3 years. I can tell you with great satisfaction that MModal and the POTB were stunned that most of us did not take them up on their "generous" offer. MModal has had to redirect people to help with ARH work as people found jobs and left. Their MTs have struggled with it, as you would expect. I think MModal was assured they would get about 40 fully trained transcriptionists to tackle this work. We were asked for our reasons for not taking the MModal offer. While it was really none of their business, I told them that I felt the company was chosen to save ARH money, and I did not trust it to be in my best interest. I also mentioned double insurance fees for less coverage, etc., paid days off, etc., etc. No response to that, either. No effort to deny or change opinions.
The union has filed labor board charges and various grievances. All these take time to play out. A few took the MModal offer (most of them newer employees so the package was more "comparable") and a few went part-time while looking for other work. Stubborn me sits at home, jobless, totally tsnowed in with my insurance running out, and hoping for a promised job to come through or something suitable to open up at ARH.
I worked there nearly 33 years, and it is heartbreaking. Bottom line is, no one wins here. We are all praying no gets hurt.
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