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FIESA/changes not being saved - sickened

Posted: Mar 26, 2015

Major error because I did not send a CC, which I am sure I did, I remember doing it. I remember reading here before something about this and it was proven that changes made to the document were not being saved, Tech Support was involved. Does anybody know what I'm talking about? This is so frustrating. I am sure I sent that copy. I have mentioned to my TSM in the past that way too many people were complaining of the same issue for it to just be discounted. I was told to quit reading this board and if I felt I had an issue contact Tech Support. Well, how do I know if I have an issue? Computers are not infallible and I don't think it's out of the realm of possibility that these things are happening. In the past, I've had 5 and 6 jobs audited in a week. This is Thursday and there sits my one lonely little job of 90 something lines with a major error for not sending a copy and a score of 98%.

When I contact Tech Support lately - it sometimes takes a day or two

[ In Reply To ..]
For them to even get back to me.

Then could be up to an hour or more with them on your machine trying to figure it out, all of which is unpaid (for us).

Some things that are wrong I think are in the software and when it doesn't do what it is supposed to they usually just say "that stopped happening a few upgrades ago" so if they can't be bothered neither can I.

It's a pain you have to sort this out yourself as it is not your fault. I have learned to work around issues because not only does it take ages, it usually results in no solution so what's the point?

Nuance treats the software like it treats us, use it for as long as they possibly can, don't put any money into it.

The tech people, I have to imagine, ARE paid for their time a considerable amount, and for that we get a snarky condescending attitude (not always, there are a few good ones) and if it is a Nuance machine they feel free to go in and delete stuff off it like Firefox.

I hope you find a solution and it doesn't result in hours of your time wasted.

Yes, I have noticed...sm - Anon

[ In Reply To ..]
I work on Escription but not for Nuance and I have noticed things I am absolutely sure I have changed showing up as errors in QA audits. I did mention it and was told they have no knowledge of such a thing happening. Sad thing is, there is no way to prove it other than taking a screen shot of each and every job you do. Too time consuming.

possible explanation - me

[ In Reply To ..]
If you put anything in the CC section and then make a change to the patient information or have anything other that Unknown Patient before sending to QA and they change the information, it clears out anything you have put in the CC section. Hope this helps!

I have definitely noticed several times and have told - wannie

[ In Reply To ..]
my TSM but have never contacted tech support. Maybe I need to.

I know the TSM is able to see the audit trail - and things that have been changed

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So I wonder if that would show anything?

I know I was accused of not changing something in the demographics per the specs for a particular work type and I felt sure that I had because it is a specific thing you have to do with this particular work type every time, so my TSM checked the audit trail and it had indeed been changed but somehow had not stuck.

My changing of the demos per specs DID show up on the audit trail, however, so not my fault and she said she would refer it to tech.

I would request a reversal anyway and ... - sm

[ In Reply To ..]
I would request a reversal anyway and in the comment section ask that the TSM review the document as uploaded by you. Most platforms do offer audit trails or versioning so the TSM can see different stages of the report:
1. What the MLS received.
2. What the MLS uploaded.
3. What the QC received.
4. What the QC uploaded.

Worth a try.

How dare they tell you to quit reading this board. - Its about the only way to find out SM

[ In Reply To ..]
anything that's going on. Of courese they're going to tell you "you're the only one complaining..." and that's been proven to be a big pile of BS. I've had that happen too, told I'm the only one with a particular issue, and later others tell me it happened to them also.

If you ever get told that again, stop reading this board, tell the Initials to shove off, this board is about the only way you ever know what's going on is from other MTs.

changes not saved - rock bottom

[ In Reply To ..]
My changes were not consistently saved in the Enterprise platform.

How I proved to myself: Made the change in the document. Did CLT-J which pulls up the restore points. Checked the most current 3 restore points, changes not there. Went back into report, checked to make sure the change was in the report, it was. Did manual save.

Went into CTL-J to most current restore point. Manual save had not saved.

Went back into report and just waited for the autosave feature to kick in. After 2 minutes (on the clock by the autosave times), the change finally took effect.

When a program 'updated' on my computer, it snuck in an add-on that was interfering with Enterprise software. So from now on, I go into Internet explorer 'tools,' add-ons, manage add-ons and check to see that no add on was added when something updated.

After the add-on was disabled, the system immediately went back to working correctly.

End of story.

I also had an unfortunate experience with a major 3.0 CPSE that was absolutely positively certain I changed because of how much I fat fingered it and thought I would have to use spellcheck to type it correctly. So I am absolutely certain I made the change in the text. It did not save. So, that is why I did what I did to verify that the changes were not saving and that IT needed to get in and find out why.

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