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FIESA/QA question - Nuancer

Posted: Oct 24, 2012

Does anyone know if there is a list somewhere of the types of errors that we are supposed to be marked off for? I got marked off on a report for adding parentheses to a parenthetical statement because the parentheses were not dictated. Are we really supposed to be marked off for this? The "correction" made it so the sentence didn't even make sense. It didn't lower my score to less than 99%, so maybe it's not worth requesting a reversal, but it is annoying.

No idea. That is so stupid, but I'm not surprised. It's Nuance. - nm

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The home of the illiterate QA.

Another example of why I don't waste my time looking at FIESA. - mt

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In the beginning, I questioned a couple mark-offs. No one ever bothered to respond so screw it. I just work to make a paycheck, no more, no less.

My manager just sent us an email - today about that

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We were told we have to check Fiesa and submit feedback for any report we have that is under 100% and if we do not she will be contacting us...guess they are catching on that no one looks at it anymore.

What are you supposed to say? I agree or - disagree? How SM

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ridiculous. I suppose the time you take to do this is another thing you do that is unpaid, right? I work for Transcend/Nuance and we have not yet been required to do this. Guess things will really change in January. Seriously though, what are you supposed to say? Thank you for pointint out that I made a so-called error? Thank you for being so much smarter than I am and pointing out how stupid I am for making that error? It seems from what I have read that if you question it, you are just wasting your time anyway, you are ignored.

To: What are you supposed to say? sm - anon

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We were told just to type "reviewed" and your initials. That is it.

Exactly. I didn't get an email but even so, I'm still not looking at it every day. Maybe - me

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Once I'm done with my shift, the last thing I want to do is sit here and look through that crap. Why don't they start by paying 8 cpl for BOTH VR and typing?? Maybe we'd all be happy campers and comply with all the crap.

Supposed to be - "Reviewed." sm

[ In Reply To ..]
Definitely like your choices much better, though.

BTW, to make the process even longer, you have to acknowledge on FIESA that you reviewed the correction(s) and if you want to challenge, send a separate e-mail to your supe, copying and pasting the disputed text and explaining why you are challenging it.

I thought technology was supposed to make our lives easier. Ha!

This has always been the process for me, 2+ years. - nm

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x

My answer would be - you do not pay me to do it.

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On the one hand, my supervisor says I should be logged into WebClock only when I am producing; otherwise, I won't meet their minimum lph requirements. So I'm supposed to get 40 hours a week in on Webclock only on "productive" time. But then they justify not paying us for the time spent reading and responding to emails, reviewing account specifics and other documents, technical issues, reviewing and challenging feedback, etc., by saying that this "administrative" time is built into our line rates. That is a joke. I have no idea how this is legal.

It was never a big deal when we were paid a fair line rate, but - sm

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now that we're paid an unreasonable line rate, this has become a major issue.

The problem isn't with the administrative work, it's with the line rate. THAT is what needs to change. The other stuff I can live with, but if I'm having to spend every waking minute just to get my paycheck up enough not to lose my home and utilities, then the MTSOs asking me to spend even more time doing mandatory non-production work w/o additional compensation is just asking way too much.

Fiesa question - MultitaskingMT

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Check under Acc. Wise Errors in Fiesa. I think it breaks things down there.

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