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FIESA reports - typingfool

Posted: Jan 23, 2013

Does anyone know how the company post-audit and regular QC/QA go about choosing the reports that are checked? Is there a quota per MT that is checked? Are only the ones that are not right added in on post-audit, or do they come to them automatically, not by their choice?

To give an example. For Oct 1st through Dec 31st, I was checked total of 99 reports with 39 being post-audit. Now in January 1st through today, have already had 24 post-audits!

Can somebody in the know tell me how the formula is working? Thanks a bunch!

Supposedly it is based on how many lines you are producing - anon

[ In Reply To ..]
The more lines the more you get audited.

Also, supposedly they get the reports randomly and have no control over what reports they audit, which I do NOT believe since most of the reports I get audited are very short, which makes the chance of failure higher.

Exactly. Works for them only. - mt2

[ In Reply To ..]
x.

exactly! - typingfool

[ In Reply To ..]
I agree, I went in and checked the audited reports. Most were 25 lines or less, so a 0.25 or 0.50 really is damaging.

I have decided that from now on, no more extra work on weekends unless I can subtract that from my hours during the week i.e. doctor visits, no more than what I have to get (I think around 185 lines per hour) for my alloted time. Frankly, no more miss niceguy.

It makes me mad. I type 2000 to 2500 lines every day in 7 hours. I run from 98.5 to 100% on everything, except for very few reports. I received the bonus every week last quarter of at least 100 dollars per paycheck. Now, all of a sudden, I am not "good". hmmmm okay, I will slow down, check every report twice, but no more scratching their back either.. grrr...

Another FIESA question - anmt

[ In Reply To ..]
Anyone else have an error made by voice rec that you know you corrected mysteriously reappear on post audit? Like errors even the newest newbie would catch?

yes - typingfool

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Yes, I have on several occasions.

Thank you - thought I was losing my mind (nm) - anmt

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.

Along the same lines - wanttoknow

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For the past 2 weeks I've been audited 4 reports per week by the same QC. Some are short and some medium length, never the 20+ minutes we have to wade through. Has anyone had this happen?

I have to agree there's something peculiar with how many shorter reports - get audited.

[ In Reply To ..]
It's certainly out of proportion to the average length of reports I do, so I almost wonder if they have some way of throwing some back to get shorter ones, though it's supposedly "random."

Regardless, it's actually really moot, since the overall QA score is based on deductions from *total lines* for the quarter, I was informed by my TSM recently. Example: You have 4000 lines audited and 20 error points in the quarter, dividing the 3980 result by the 4000 total equals 99.5% QA score.

So this having to mark "Reviewed" on any report under a certain percentage is also bogus since the actual overall QA score is not based on an average of percentages, so just grin and bear it. It's not the first MTSO that I've dealt with that was mathematically illogical in terms of QA scoring, and I am least thankful to find out that they use total quarterly lines, if nothing else. Now if we could just get most QA to learn what a NonError really is!

I don't even look at - miffedmt

[ In Reply To ..]
FIESA anymore. I refuse. Just don't care. I consistenly average 99+% on quality, have YET to get ANY BONUS, and they keep putting me on ridiculous accounts where no one in GOD's GREEN EARTH can understand these idiot dictators! I had a good account, made AWESOME lines, then got moved once I started upping my production. I'm quitting next month because I found a much better job that pays by the hour!!! SO LONG NUANCE!

They'll do whatever it takes - to deny you the bonus. nm

[ In Reply To ..]
x

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