A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Change in QA? - anony
Posted: Mar 31, 2013
Just checked FIESA (which I loathe), and now instead of my blanks, which I put in because I cannot understand what the heck they're saying and don't want to guess and get points taken off my score, are now SOMETIMES being filled in by QA and I get points taken off!! I feel they are just trying to find ways to whittle down our scores below 99% so they bonus stays with them and not going to the prostitutes I feel we are (you know, where the pimp keeps the majority of the money and we're doing all the work). This new way of scoring is inconsistent as I've had some blanks filled in and no points deducted. WTF?!
QA - me
[ In Reply To ..]Many many MTs make their bonus. You are graded on how many blanks the account allows, if it allows 3, you get 3 free. The reason this is scored like this is because of people sending 20+ blanks to pad their reports. If the report really is bad enough that QA can't even understand it, then it's marked valid blank. Yes if they are filled in then obviously they could be understood. You can't even begin to fathom the reports we get with blanks where the MT answers her own questions further in the report but doesn't bother to go back and look, doesn't refer to samples, etc.
I'm not trying to be rude or argumentative, but just - wannie
[ In Reply To ..]because one person can understand and fill in a blank does NOT mean that the lowly MT who left the blank could understand it. Obviously, if a blank is left, there is a least a question in the MT's mind of what he/she heard.
Why dont you deal with this on a - just curious
[ In Reply To ..]Not sure how blanks 'pad' a report but if you have someone doing what you describe on a regular basis, you should re-train or reassess that mt for the job - that would either improve there overall performance, or maybe they just can't do MT work. It may not be intentional, but it does sound like the current system is keeping people out of bonus contention - who might otherwise do better for themselves and for the company.
QA - anon
[ In Reply To ..]I had heard this was now policy and the person I heard it from was QA and not happy about it, but they have to do what their managers say or risk losing their job or getting bad QA. Anyway, it was promoted as being due to people leaving huge amounts of blanks, but if you get this deduction and you do NOT leave tons of blanks, I know of at least 1 person who successfully challenged and had it removed. It is worth a try. I personally think it is wrong, and I agree with the other poster that they should deal with people individually who have a habit of leaving a huge number of blanks.
Re: QA me - sm
[ In Reply To ..]''Padding'' reports? With blanks?! Seriously? Talk about being darned if you do and darned if you don't. ''Incorrect verbiage'' deduction if a QA does not agree with what the MT heard versus this idiotic comment about "padding" reports with blanks. This illustrates the accusatory, condescending mentality of too many QAs (who should be ashamed of themselves.)
You are a pad. nm - nnnnnn
[ In Reply To ..]j
QA - SassyMT
[ In Reply To ..]I must have been looking at the wrong list when I went into mine. It showed dictators I have never typed, never even heard of and the same thing for the work types so I know the accounts were wrong. I got irritated and logged out.
what one hears; someone else might not - new but old
[ In Reply To ..]Just because a QA person who does this day in and day out can understand them; doesn't mean that we as MT's do. I always go back through (as you can attest by looking at my LPH on certain days) and try and fill in blanks and always look at past reports but if I don't hear it clearly I am not going to assume because he may have said it one report prior that is what he is saying in this one. I never "pad" reports and really resent anyone saying that. I think that is one of the major problems with our QA people is they assume that maybe because one MT does something that we all do it and that is not the case. It would be nice to get positive feedback also but that never happens
blanks for deduction - mdtyper
[ In Reply To ..]I too just got some deductions on my FEISA report for leaving blanks on an ESL dictator. Maybe 3 blanks of one particular report as "invalid blanks". And I do not believe if the reviewer can figure it out and the MT cannot, we should not get deducted points for this. Also got deducted critical error (3.0 points) for not recognizing the name of a cc doctor, but flagged the report for QA to figure out. They didnt, but i still got deducted. Challenging that one now!
I have had this done too - Ang
[ In Reply To ..]They deduct points if they think you did not try hard enough to fill in the blank... Like I would have filled it in if I could understand what they were saying!! Anyways, I sent these to my supervisor and she took away the points and said they should not be doing this. Yeah, this really makes me mad too!
leaving blanks - anony
[ In Reply To ..]How in the world do then figure out if we tried hard enough? They aren't sitting here as I open up 2 different drug websites, search in vain for some mumbled doctor's name, or read through multiple previous reports. It's a crock.
No Way to Win - Burned Out
[ In Reply To ..]No matter what the MT does or how they do it, all choices = QA penalty errors.
This methodology is right in line with their company philosophy: To minimize the number of employees, lower wage costs, and maximize the work produced by the labor force.
In a nutshell . . . If they pound us in the head long enough about how "awful," our work is, we'll eventually start to feel like we are not good enough to work for them or anyone else, so then we'll feel better about working for minimum wage (since we are so unworthy of even having a job).
If you get sick enough from that behavior to quit, oh well, they don't care about that either because they only want employees who can work like a mule , perform extraordinary tricks like a circus dog and be happy getting paid in peanuts anyway.
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