A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Adds insult to injury - BZB

Posted: Dec 11, 2012

To have the percentage of stuff that goes to QA be a factor in the bonus. They are just encouraging people to send through stuff that truly is not decipherable (even numbers). Plus, how fair is it when you have one truly unavoidable blank in a 19-minute report and ALL those lines get counted as having been sent to QA? Motivating people to send through incorrect reports just could put me over the edge as far as leaving.

I believe QC submission percentage is based on # of reports, not # of lines? - sm

[ In Reply To ..]
Somebody correct me if I'm wrong.

It could be worse. I think M*Modal doesn't allow over 5% QA submissions?

It is based on number of lines, - which they manipulate

[ In Reply To ..]
The percentage of lines sent to QC is definitely based on the number of lines, not the number of reports. I know this from my personal experience of having challenged two denials of incentive, both of which I won. But to do so, I had to show them that either I did not send the percentage of lines to QC that they claimed I did, or that the reason I had to send certain reports to QC was beyond my control (split dictations, bad audio, discrepancies in the dictation, or other reasons for which we are specifically directed to pend jobs).

In the most recent case, they claimed that I missed the 15% cut-off by--what a coincidence!--just a few itsy-bitsy little percentage points. I had a good sense of how many lines I pended to QC that pay period, and I didn't believe it. What they didn't know was that I keep records for every single job I process, including whether or not I pended the job, to whom I pended the job, and why I pended the job. So I went back and analyzed how many lines the jobs I pended to Nuance in that pay period represented (getting the line count from Alt-X in EditScript). It came nearly 1000 lines short of the amount I would have had to pend to reach the percentage they said I pended. I asked my supervisor about it, and she sent me a screenshot of a listing from her program that listed the jobs I pended. The line count again came to roughly what I had calculated and nowhere near the percentage they claim I had pended. I entered a formal dispute and requested a listing of the job numbers that constituted the lines they claimed I had pended. I never got that information; for some reason, they could not provide it. I had to ask my supervisor several times what the status of my dispute was. She would reply only that she had forwarded it on and would let me know when she got a reply. Weeks went on, and still no reply. Then I noticed that the email thread concerning my formal dispute had disappeared from the company-controlled email. I reinstituted the dispute and finally got an answer, 6 weeks after I had first entered it, that yes, I did earn the incentive that pay period and it would be included on the next paycheck. But there was never any explanation of why there was such a large discrepancy between the number of lines they claimed I pended and the number of lines they actually pended.

My own explanation is: They manipulate the percentage of lines sent to QC (along with other variables, like the ridiculous, petty, and often blatantly incorrect QC penalties) as a means to deny the production bonus to MTs who would otherwise deserve it. They did not know that I kept my own records and would be able to dispute their claim. They could not provide me a list of job numbers that I pended to make up their claimed total because that total was a scam.

And yes, if you have a long job and have to pend it for whatever reason, even for a reason beyond your control, all those lines will count against you in determining the percentage sent to QC for that pay period.

Disgusting. Good for you though! - My line counts NEVER match up to theirs. nm

[ In Reply To ..]
n

Yes, you're definitely right, # of lines, not # of reports. Thanks. - double-checked with my TSM (nm)

[ In Reply To ..]
nm

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