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Quality audits, PM, etc. - what a tale
Posted: May 30, 2015
I was on the perfect list. Later that same day, I got an email telling me I had a critical error and I had better shape up. I disagree with their designation of the error, but I am not going to waste my time fighting it. A noncritical error will cause you to flunk anyways. I haven't had a critical error in more than a year, and that error was making a mistake in following the PE format for a facility out of my usual BOB. I got notice that I am now on the first level of PM - the verbal warning. For 1 bad audit???!!!! Found out I was on PM the morning I left for a vacation. I just got notice that I had a fantastic audit ( extra audit because I flunked.) and to keep up the good work. LOL I am still on vacation. ROFL. The report must have been from early last week just before I left. In between good audits and bad audits I have made no changes in the way I edit or work. I am doing the best I can and nearly all my errors are due to the way the human mind works. Mainly missing the stray "a", "the", and comma. Shesh, it only takes 2 stray "a", "the" or comma to flunk. Or sure, their answer is that I should go back and proof a second time after editing. Heck, I teeter between expecting PM for not making my lph and barely making lph. I'm tier 3 and get some extra difficult OR reports. Some of the procedures doctors do are amazing! I have recently been getting a doctor who does cutting-edge brain procedures who is a mush mouth fast talker. I am finally able to make out the core usual components, but I have been having to research a lot to get technique verbage, catheters and instruments correct. And many of the reports by other MTs are wrong. They obviously have not checked instrument and catheter names. Yep, I have been an MT for 30 years and suddenly I am crap. If I ever get PM'ed to the 3 cent dock in pay, I will quit on the spot! Hopefully, I will have a new job in the field I have been training for before they have a chance to do that to me. In reality, from some of the research I have done, it appears that it is illegal to financially punish an employee.
If these joker's want us to maintain a certain line rate per hour... - Linda
[ In Reply To ..]They can start paying us for all the work they require we do. Don't just pay us 2 hours labor to be trained. Pay us for all the hours spent on reading pages of specs, rules, exceptions to the rules, reviewing previous reports, finding the spelling, first name and title of Dr. Keehabi, listening and relistening to garbage dictation hoping for a clue as to what they might mean to say, checking their email, responding to same, contacting IT, working with IT, reviewing their QA, correctly faulty QA, updating our expansion program to fit their idiosyndracies, etc. Any normal company would pay for their employees to do all of this but we are forced to do it for free while a professional nitpicker searches for errors to try to justify their necessity of a QA person. We are supporting these bozos and I really think when we leave a job or are fired, we need to go to the labor board to report all of these illegal action by our employers.
LINE RATE PER HOUR - phatty
[ In Reply To ..]I agree with you completely. We are not"just correcting" what is many times awful dictation. We are doing research, adding notes to QA, and we don't get paid for those things, but those things require WORK. We don't wave a magic wand to get them done. I thank God every day I was able to go part-time, but they cannot cut our pay. I would not be able to do this even part-time if they do.
Don't wait! Contact labor board now - Val
[ In Reply To ..]Document and submit to the labor board now when you still have proof.
They don't take anything else in consideration - sm
[ In Reply To ..]Not too long ago I got my first critical error in the 10 years I've worked here. Because I only had been audited on 3 other reports (all 100%) that month, it put my score at 99.25. Emailed immediately saying I was on PM with verbal warning and scheduled to have a call to discuss what problems I may have, what I can do to be better, etc. Never mind I've been nominated for MT of the year or have won MT of the month multiple times. Never mind I have never failed an audit before this. Throw that out the window cuz I made a single mistake and am incompetent.
For 6 months I have to be on this PM. In this 6 months, they exclude me from any sort of nominations because I made that 1 error. I would be excluded from OT also if they weren't so desperate.
These audits need to look back at least a year of employment to see if its a recurring issue, not just a month or off just a few reports.
This kind of crappola does nothing for morale and is driving the best workers away. I used to give my all for this company, but after that stunt, they can kiss my bum if they want anything above the bare minimum from me.
I was told this warning was because I had done so poorly in April. Not true! - what a tale
[ In Reply To ..]I keep the quality emails I get. I just went through all of my April emails I got, and I was never informed of a bad monthly audit, and I had only 1 "bad" report notice. My bad report involved 2 minor errors!!!! Both were errors I would have never made if I had straight typed the job!
Within the last year, I have suddenly become the worst MT ever apparently. After 30 years experience total and 8 years at MQ/MM, I am now amongst the bottom scraping, worthless, audit flunking MTs???!!!! All this over 2 minor errors. Huh?
I have never been so demoralized and demotivated. The only lower level of demotivation is not showing up for work. I have gone from a position of doing the honorable thing and giving notice when I finally get a non-MT job to I plan to quit showing up without any notice.
Exactly why I quit - nobody
[ In Reply To ..]I could see it coming. If they are going to go after those of you with way more experience than I have then I can see the writing on the wall.
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