A community of 30,000 US Transcriptionist serving Medical Transcription Industry

quality IS going to be raised. Just got an email confirming it from HSDM - 99.7%

Posted: Jan 27, 2014

sad news.

When does it start? - NM

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NM

she didn't say. But she isn't too happy about it either. - :(

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x

I can imagine ... it's gotta suck breaking the news for all those layoffs ... - anon

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I guess we all know where this is going to go. I've always done OK with the 99.6% but just barely. 99.7% is definitely pushing it ... I might be in trouble. :(

I honestly dont know how they can lay off anyone in our BOB - we stay out of turn

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I think a lot of people quit when we went to fluency.

probably why Acquistions is having to do Quality Improvement Initiative - Acquisitions

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great...

Stupid question, but ... - Suzi

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What exactly does "acquisitions" do? And what is a Quality Improvement Initiative?

I hear about acquisitions a lot, but I have no idea what they do.

No stupid question.... - Acquisitions

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Acquisitions is a term used for companies that were bought by MM. - my team is not north, south, east, west, but acquisitions... We don't use fluency yet - still on our platforms. The Quality Improvement Initiative is "What we are doing is scoring our overall accuracy metrics as a team from prior to undertaking the initiative. Then we will break you all up into groups so we can stagger who is doing the course each week over the next couple of weeks. These courses should take no more than an hour and a half to complete. You will be paid for this time as continuing education."
Supposedly a new program.

Ah! OK, gotcha. Thank you for the response! - Suzi

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I've always wondered why there was a West, East, and ... acquisitions. Thanks again!

Still nothing from our acronym - HSDM, CCM, TSM, PS

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whatever her title o' the week is.

Here, either ... shrug - XYZ

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Maybe they're releasing this "news" one group at a time? It does make me wonder why we're not getting this announcement from corporate ... only a couple of TSMs here and there.

well she didnt make an announcement she said she was sure we had heard the rumblings - about 99.7

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and that it was true. Our team isn't the greatest on quality, apparently.

QA is raised - Just like stamps

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Why don't they just raise it 100%? Why mess around with these percents they post. 99.7% is pretty close to 100%, so why not just do that and then they can get rid of everyone who can't cut it. This company is beneath contempt. How anyone can work for them, even in India is beyond me. I would find something, anything to get away from MM and that is exactly what I did. MTs are the problem here, not the companies; they are getting away with MT murder and laughing all the way to the bank, treating everyone like dirt. Again, have some guts and get out, leave them high and dry. There isn't one thing that could keep me at a place like this, I don't care if I had been at it for 20 years and I know there are MTs and MMEs out there who are hanging on by a thread just for that reason alone.

30 years here - Thread Hanger

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waiting to retire. Yes, it's our fault for letting it happen. Yes, it's a disgusting company. Yes, I have resumes out. Live in a town of 723 ppl where you can't get a job unless you are related to the mayor. I still gotta eat. Therefore, am still here. It is what it is.

DON'T JUDGE - anon

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You NEVER KNOW what someone else's circumstances are so you should check your judgment. Like the poster above me, we all have our own personal reasons for staying that you don't know anything about. Until you understand the "big picture" of someone's situation you might try to support the people here with love and understanding and try faking a little compassion instead of barking at us with self-righteous judgment.

You know absolutely NOTHING about ANY of us.

Strongly agree with you about not judging others - Cathy

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since circumstances vary so much. I was stuck with MQ/MM due to being on satellite and no access to DSL or cable. Only other good company I knew of that also accepted satellite was purchased by MQ/MM. Don't recall which there were at the time of purchase a few years ago.

Actually will not change number of errors needed to fail. - set up to fail

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You will still fail an audit with just 2 punctuation errors which is ridiculous.

Although, I do not remember having quarterly limits for each error type in the past.

Since being transferred a few months ago to my current group, I have "failed" nearly every audit after only failing 1 audit in the 7 years I have been here. I haven't been meeting production requirements anymore either since being transferred to this group. For the first time in years, I had makeup pay. Later in the week, I am scheduled for my production mentoring. LOL The only way my production will improve is for ASR to improve.

Can't wait until I get out of here!

Punctuation errors should not count. at least they didnt on my last - audit

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x

You caught a lucky break ... or had a very generous auditor - anon

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The weight of punctuation is 0.25 of a point. Just a couple of those will fail an audit.

wonder if you are in the west... - East MT

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I think our standards are different. I have never had a punctuation error count.

Yes, in the west ... but - anon

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The auditors are national, they are not regional.

just curious why do you think they implement these rules? - surely not to retain employees

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so why would it surprise you that west and east are treated differently

Production is workflow dependent. So unfair to put - JJ

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some transcriptionists into special dictator and/or work type groups so they get repetitive work which allows them to meet and exceed production rates, while others get shifted around, new hospitals, new dictators and expected to meet production rates. A horrible way to treat anyone.

Why don't they fire whoever at corporate - sm

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is coming up with these idiotic ideas and obviously has NO CLUE what this job even consists of. There's no way to have to fly through this horrible ASR all day long to try to make minimum wage and not make a "typo." The industry standard is, was, and always has been 98%. What is India's quality requirement?!

Fire Corporate - What planet are you on?

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Like they are going to do that to help us make a decent living. If that were the case, it wouldn't be the way it is now!

He probably got a bonus - for figuring out how to

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cause us to all go on 3cpl reduction while being performance managed

You're probably not far off ... - anon

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Did you see the post from this weekend that said the CEO of JP Morgan just got a raise from $11 MILLION A YEAR to $20 MILLION?

All of our reductions put together is what is making these people filthy (er) rich.

His name is Shaw - just saying

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And not only did he get a raise he got promoted to King of the World.

No, it's not Shaw ... here's the article - anon

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Check it out ... we're on Food Stamps eating crumbs off the floor and this dude is raking it in ... literally.

The CEO of JP Morgan ... - anon

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is not managing MModal. He might not even know they own it. They own many companies.

But who is making the quality rules? That's what I want to know. - They obv know nothing about MT nm

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x

for crying out loud why don't they just make it - 100 and be done with it nm

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nm

couldn't agree with you more - anon

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I said the same thing to my husband this morning when we got the email that it was up to 99.7%. Later in the day I told him that around the corner they'll want 101.5% quality and expect us to be able to pull that trick out of our hat.

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