A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Quality bar setting - error free

Posted: Mar 10, 2012

Just read an article in the AARP Bulletin that 1 in 7 Medicare patients died or were harmed by their hospital care and the number of patients who die each year from preventable hospital errors is equal to 4 full jumbo jets crashing EACH WEEK. They can't figure out what to do about it.

Maybe auditing the employees like crazy and holding them to a 99% accuracy standard and cutting their pay 50% if they don't meet it like MMMMMModal/Q? Sure seems to work for me :)

All healthcare providers need to be held liable - this is not strictly a transcription issue.

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nm

Are You Saying... - Ex-DSGer

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I already have gotten docked for sending "too many" reports to QA, but are you saying that if we don't meet 99% accuracy, we get half our line rate? Per quarter?

If that's the case, then now I understand why they raised the bar on the accuracy. Because it's almost impossible to do, so now they can pay us half.

I dont think that is what she was saying at all - think this just a poster making a

[ In Reply To ..]
snarky post/jab at MTs or M-Modal. As far as the per quater half line rate goes, I have no idea what you are talking about, I have sent 5% to QA before and saw the difference on my check, but other pay-periods/pay checks were not affected.

The 5% thing is based on a pay-period, not a quater.

3 cpl is about half in my book :) - anon

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...

Ex-DSGer - My Question Was..

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...If we go below 99% accuracy, do they pay only half our line rate? I get the whole punishment for sending to QA deal.

TO: EX-DSGer - see message

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There is a thread on here about this where a girl posted about this very thing.

She was asking because she had failed an audit, meaning she did not pass with 99%. Another poster who had been with MQ for a while said that you get 3 chances to pass the audit and if you do not pass on the 3rd time then yes they will dock you 3cpl while you are on 100% QA until you pass the next audit.

The girl who had this question later came back and posted that she had spoken with her CCM and was told that she would not be docked pay for not passing the audit with a 99%.

Hope this helps.

dock you 3 cpl, which is half or more for most of us - anon

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nm

Well in all truthfulness, what is the likelihood of you - failing an audit 3 times in a row?

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I guess their reasoning is if you cant pass an audit after 3 times then thats grounds for concern and maybe their way of dealing with that is by cutting pay.

I really dont know, Im not in management and have never failed an audit and pray I never do, but I think to give you 3 shots is pretty fair.

QUALITY BAR SETTING - MT

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just had my audit, had no CRITICAL errors at all, few MINOR, mostly the 0.25 points, but brought me just barely below 99%....all for totally insignificant items, like not typing "There is" in front of "no masses" (just typed "No masses." This really affects patient care!

maybe this has nothing to do with records at all - and just doctor laziness

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them being careless about prescriptions and quality of care given... maybe they spent too much time entering data into the computer now instead of dealing with the patient and evaluating symptoms.

I hear you! Except for the part about it working for me (ha ha) - Kiki

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I think some posters misunderstood your intention, but I get it and you are so right.

errors - anon

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I was an RN for 10 years before MT, and I can tell you that there were MANY errors that harmed patients that were misread physician orders (whodda thunk that doc's writing is hard to read?), mistakes from pharmacy, wrong dosages, in addition to not following aseptic technique and the ensuing nosocomial infections. Most (at least back then) had nothing to do with the transcription of medical records FWIW.

Ditto. Any nurse, doctor, or pharmacist should be - able to spot an error when

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looking at patient's chart/records, prescriptions etc. Heck if as a transcriptionist if a doctor gives me a lab value or a dosage that sounds far fetched and I question it, I would assume leave a blank and let them figure it out before I just type it.

Same with pharmacist and healthcare providers, they should be able spot errors immediately when administering medications or making determinations on how to proceed with patient care. Its common sense in the medical field - Patient safety comes first.

Why do you think pharmacist call physicians to verify dosage info etc. It all goes hand in hand, not just clinical documentation but EVERYONE is liable.

Just amazed at the expectations we are held to - error free

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that's all.

EXACTLY - when a doctor or other healthcare professional - Kiki

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makes a minor mistake (and most of our mistakes are just that...most)....THEY don't get their pay docked like we do. They may get fired after a few whoppers, but I tell you what, I'd rather get let go if I weren't a good MT and collect UI until I found something more suitable than have my pay cut for stupid mistakes like typing the instead of a.

You would be amazed how careful the docs are - when you walk in with a clipboard and take notes

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When my mom was diagnosed with Breast Cancer..My oldest brother said take notes of everything..which is what we did,,she was never left alone even at night...When they see that pen going they are very careful what they do..We got some wonderful care in that hospital

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