A community of 30,000 US Transcriptionist serving Medical Transcription Industry


The unconstitutional employment practices of MedQuist and CBay - ACalfornian


Posted: Mar 17, 2010

I'm NOT an attorney; therefore, cannot give any legal advice.  If you want to pursue the issues addressed below, please consult an attorney.

 

In the case of Department of State v. Washington Post Co., 456 US 595 (1982), the Department of State refused to disclose private information of individuals to an "American" corporation, "Washington Post", citing the policy of not disclosing "personnel and medical files and similar files the disclosure of which would constitute a clearly unwarranted invasion of personal privacy (emphasis added)." 

 

In the case of Paris Adult Theatre v. Slaton, 413 U.S. 49, 66 (1973), at footnote 13, the Court wrote that such a "protected privacy" extends to the doctor's office and the hospitals too.  The Court wrote:

" The protection afforded by Stanley v. Georgia, 394 U.S. 557 (1969), is restricted to a place, the home. In contrast, the constitutionally protected privacy of family, marriage, motherhood, procreation, and child rearing is not just concerned with a particular place, but with a protected intimate relationship. Such protected privacy extends to the doctor's office, the hospital, the hotel room, or as otherwise required to safeguard the right to intimacy involved. Cf. Roe v. Wade, 410 U.S. 113, 152 -154 (1973); Griswold v. Connecticut, 381 U.S. 479, 485 -486 (1965)…(emphasis added)"

 

In the case of Ross v. McIntyre, 140 US 453, 464-465 (1891), more than a Century ago, the United States Supreme Court wrote:

"By the constitution a government is ordained and established 'for the United States of America,' and not for countries outside of their limits....The constitution can have no operation in another country (emphasis added)."

The doctors quite often dictate the private information of the patients including their dates of birth and social security numbers among others, which are also protected by the constitutional right to privacy against disclosure. 

Medical dictations are not the kind of "inanimate commodities" that usually fall under "Foreign Trade" that USA is involved in with foreign nations.  The contract to outsource medical records between the "private companies" such as MedQuist and CBay is NOT a contract between the United States and other countries like India, nor are the individual transcriptionists overseas working on the US patients' medical reports "Governmental agents of India or US Citizens."  When the Department of State would not "disclose" medical files of US citizens to an American company like Washington Post, what gives these "private companies" like MedQuist, C-Bay, Spheris, and others, to indulge in "self-help possession" of the constitutionally protected confidential medical information of the patients and other personal information contained in the dictations from their doctors' offices and the hopitals, and take them outside the four walls of the United States and outside the zone of the Constitutional right to privacy, to "private people living in foreign nations/overseas who are not American Citizens" under the guise of "filling in the templates" for transcription?  When there was scarcity of physicians and nurses in the 1970s, the United States allowed immigration of physicians and nurses from other countries "to work here in the United States", but the US did not "send the patients overseas" to get treated in foreign countries by the non-US Citizens just because there was a "scarcity" of the health care personnel.  MedQuist and CBay keep saying that there is a scarcity of US transcriptionists here in US to justify their oursourcing.  If they can prove that there is in fact a scarcity, then they can get work permits for the overseas transcriptionists to work here between the four walls of the United States with American wages. 

Even if the patient agrees to the terms of hospital admission written in some small print that he/she consents to transcription of his/her medical records outside of the United States by non-US Citizens, that still does not give MedQuist, CBay, and others the authority to take the medical dictations outside of the United States because the medical history of the patient also includes a "FAMILY HISTORY" and "SOCIAL HISTORY" which contain the "constitutionally protected medical and personal information" of third parties in the patients' families such as spouses, children, parents, grandparents, grandsons, uncles and aunts, for which, I suppose, the hospitals did not obtain consent for the release of from those third parties, nor can the patient consent to the release of the medical and personal information of his/her relatives.  

Based on the above, it's my belief that sending confidential medical information of patients outside the United States for transcription is UNCONSTITUTIONAL; therefore, absolutely ILLEGAL.

Also, the Court Reporters in USA REJECTED voice recognition technology.  What was not good for the Court Reporters in USA is not good for Medical Transcriptionists in the USA either.  What gives these companies to enforce a pay cut by rubbing that incompetent voice recognition technology on MTs' shoulders?  Voice recognition is just another tool like the word expander which is only to help the MTs improve their production.  Of course, MedQuist tried not counting the characters produced by word expanders on their DocQScribe platform.  When that did not work, it started working on this Voice Recognition technology and outsourcing!  Gosh!  What these companies wouldn't do to rip off their employees! 

With MedQuist's and CBay's unconstitutional outsourcing, they created an "unfair competition" here in USA as these companies are charging the clients just 10 cents a line now versus 21 cents a line that Transcriptions Limited/MedQuist used to charge in the 1990s.  On top of that, the voice recognition technology cuts the pay of the MTs by half, though the MTs still have to sort the gibberish that the voice recognition technology produces and spend the same amount of time on the dictation as they do on straight-typing.  That is resulting in wages below the federal minimum wages for the MTs as the MTs are only getting half the pay for voice recognition technology.  That in turn is creating "deplorable working conditions" under the guise of voice recognition technology with the resultant pay cuts which is forcing the MTs to work twice if not three times as hard for the same amount of money!

Then, there is the "overhiring."  Can these companies that overhire MTs, explain to the Government agencies that enforce the Fair Labor Standards Act, as to how the total number of lines they deliver to clients provide enough work for all the MTs that they overhire?  Suppose the company produces 10,000 lines a day for the client and the company has 20 full-time employees to work on that account, would that be enough work for all the 20 MTs reserved for that client to satisfy the Fair Labor Standards Act and the minimum wages rules with the voice recognition technology?

Wish there were some Constitutional law attorneys out there who could take up the above issues to a Federal Court and obtain a declaration to the effect that outsourcing of medical dictations is unconstitutional and that pay cut due to voice recognition technology violates equal privileges clause and creates deplorable working conditions for the US MTs, and obtain an injunction against these transcription companies to stop the outsourcing, the pay cuts under voice recognition technology, and the overhiring!

 

P.S.:  I will not respond to any replies under this thread; just don't have the time.  I'm posting the above just to help the MTs out.  Good luck! 

   

 

 

Wow! My favorite parts of this. Post this to company board? - EVERYONE MUST READ YOUR POST!

[ In Reply To ..]
MY FAVORITE POSTS:

1. MedQuist and CBay keep saying that there is a scarcity of US transcriptionists here in US to justify their oursourcing. If they can prove that there is in fact a scarcity, then they can get work permits for the overseas transcriptionists to work here between the four walls of the United States with American wages.

2. With MedQuist's and CBay's unconstitutional outsourcing, they created an "unfair competition" here in USA as these companies are charging the clients just 10 cents a line now versus 21 cents a line that Transcriptions Limited/MedQuist used to charge in the 1990s. On top of that, the voice recognition technology cuts the pay of the MTs by half, though the MTs still have to sort the gibberish that the voice recognition technology produces and spend the same amount of time on the dictation as they do on straight-typing. That is resulting in wages below the federal minimum wages for the MTs as the MTs are only getting half the pay for voice recognition technology.

One thing I have never understood - anon

[ In Reply To ..]
When the MQ transcriptionists sued MQ for being underpaid on our line counts, suddenly the case was dismissed. This happened only a week after one of the plaintiff's attorneys had told me he felt we would win. Then suddenly one of the key witnesses changed his story. Why? Any info?

I don't understand the what the OP is about - is there a pending lawsuit or not

[ In Reply To ..]
nm

Foreign Trade - is this what it means?

[ In Reply To ..]
Apparently, MQ is breaking the law by sending private information of patients overseas out of the US and medical transcription is NOT included in this Foreign Trade between foreign nations and should be kept in the US.

why not HIPPA? - LucyK

[ In Reply To ..]
Why not report it to HIPPA, which they love to shove down our throats?

Wow, so far 376 hits. - Can this be sent to CNN? Fox News?

[ In Reply To ..]
Just pray this is sent to them AND pray that someone will do something about it!

How about our state representatives? - Governor?

[ In Reply To ..]
Do not know a lawyer, yet.

Unconstitutional - CoolMT

[ In Reply To ..]
Try finding a lawyer to take this. You will need a huge amount of money, and will probably not prevail. No attorney would take something like this on a contingency basis. If it were illegal or unconstitutional in anyway, the scores of attorneys MQ, Nuance and Spheris have working for them would have shut it down long ago.


Similar Messages:


New Medquist Article About Best Practices
Aug 06, 2010

  AUSTIN, Texas, Aug. 6 /PRNewswire-FirstCall/ -- 2010 AHDI Conference -- MedQuist Inc. (Nasdaq: MEDQ), a leading provider of technology-enabled clinical documentation services, continues to support industry best practices for quality standards and metrics.  Together with the American Health Information Management Association (AHIMA), the Association for Healthcare Documentation Integrity (AHDI), the Medical Transcription Industry Association (MTIA) and other industry quality leaders, ...


Cbay/Heartland/Medquist
Mar 02, 2010

I remember when the layoffs happened and then feared the worst when Cbay bought us last year.  My question is this:  What was the layoff package?  Severence?  How long did it last and what did it include?  Thanks in advance. ...


CBay, Spheris, Medquist - INDIA
May 04, 2010

Came across this information, from a reliable source (who prefers to remain anonymous.)We report, you decide. - - - - - - - - - - A leading United States-based healthcare BPO services vendor CBay Systems Ltd. plans to transfer nearly 50 per cent of its work to India during the next two years with a view to develop into a $1-billion company. Presently, CBay Systems provides its facilities to almost 40 per cent of the hospital market in the United States covering over 2,400 hospitals, clinics as ...


Medquist Is Owned By CBay, Based In India
Oct 28, 2009

Well this explains why all our work is disappearing to India.  Medquist sold out to CBay, which operates out of India.  Anyone know of any USA companies that are hiring?  This is just outrageous and disgusting.  http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=103x365279 ...


Considering Employment With Medquist
Oct 05, 2010

I took a test for Medquist three months ago and was told I didni't pass, even when I know I had to have.  I got a call this afternoon from someone in HR about wanting me to please take the test again.  Is this company worth working for?   I've looked online and some people are posting that they are only making $7-9 an hour?  Any help with this would be sincerely appreciated.  Thank you! ...


Best Practices Protocol
Dec 04, 2009

Patient has COPD exacerbation and acute bronchitis.  Doc dictates, "The patient was started on the best practices protocol."  Any information?  Is this an internal set of procedures or possibly a standard of care for the specialty? ...


QA And Feedback Practices
Oct 03, 2011

I was wondering what others think about this.  When QA sends feedback at my company, the feedback is also sent to all regional manager and all the team leaders in that region. I think this creates unnecessary embarassment and humiliation for the MT getting the feedback and I feel this practice is unfair, especially when they are not critical errors. Feedback is supposed to be helpful and encourage the MT to improve and step up their game but when it is done th ...


Shady Practices
Apr 02, 2013

I recently got 'promoted' to MME, having taken the test with the understanding that I would receive a 5% pay raise to my transcription and VR base rates (according to MM intranet MME FAQs document).  But the recent e-mail we received, asking tier-3 MTs to become MMEs, says we are "eligible to be considered for" a pay raise.  What?  Does that mean my raise is going to be raffled off or something?  Feels like bait and switch, and just another example of sketchy practi ...


Did Anyone Else Get Get An F11 Best Practices Email?
Apr 10, 2013

I F11`d a report a few weeks ago and now I got a generic F11 best practices email. It states the only acceptable use of F11 is an exception listed in a CP. I have never seen that in a CP! I have also found, besides being very inefficiently written, many CPs are out of date, i.e., states you must do certain things that have since changed. It is SO frustrating! The document was such a hot mess that I had to retype it as 90% of the ASR was garbage. ...


Precyse Hiring Practices
Feb 07, 2013

Hi everyone:)  This is in reference to the message left about applying for work at Precyse.  One MT stated that their hiring practices left a lot to be desired and she took the test and felt she wasted her time.  I am now among the ranks of those that tried and didn't make it.  I took the test, and looked over everything carefully and felt I had done a good job.  I took the job in the late evening and not even 1 hour later I got a message that I was not a "good fit ...


Deceptive Hiring Practices?
May 26, 2013

FYI, when negotiating with potential employer, DO pin them down in detail about how they pay for *editing*. My recent experience: Offered job paying 8 cents straight typing (which there is not much of), and 4 cents for editing. I was aware up front that the edited line was considered 1-1/2 *regular lines*, or 97.5 characters (Visible Black, of course) constituted an edited line. Most recent information regarding this pay, their software was not able to calculate the 97.5 rate for editing, so t ...


Who Do I Contact About Unfair Labor Practices?
Aug 12, 2011

I had a very bad experience recenly with a company which will remain unnamed.    I had been  intentionally decieved about some policies.    If I recall correctly I had read something about the labor board.  I was wondering if anyone could tell me how to contact them.   This was an INTENTIONAL , DELIBERATE misrepresentation.   Since I am no longer with said company I really have nothing to lose.   I have also read repeated co ...


RE: DISABILITY AND HIRING/FIRING PRACTICES
Mar 20, 2014

Hi, I was just pondering something: This does not apply to me personally, but I was curious as to whether any company, say MModal, Nuance, etc. have ever laid off any disabled employees, like visually impaired, paraplegic, etc. due to quality of work or whatever. I was curious if they have employees who work for them who are disabled in this way and if they have ever terminated any of them, what kind of legal trouble could they make?   ...


QASAR Back. Also New ADHI Best Practices In 2011
Dec 16, 2010

Here's the link for ADHI Quality Assessment and Best Practices http://www.ahdionline.org/Portals/0/downloads/QABestPracticesJuly2010.pdf or http://tinyurl.com/AHDI-best-practices In this document, they do point out there are valid reasons for blanks. So... if MQ is going to adopt this, we should no longer be punished for valid blanks. They also include standards for dictators and recognize that lack of dictator compliance with these standards is a cause for blanks. Plus, IMO, ...


Interesting Article About Fraudulent Scribing Practices
Mar 09, 2014

Hmmmmmm...I think I'll pass on trying to become a scribe. I don't think I could do what this scribe is asked to do. ...


Voice Recognition Vs Transcribing, Unjust Hiring Practices
Mar 21, 2011

Over the past four months I have been hired by companies ***** after passing all the necessary tests and background checks as a medical  transcriptionist.  Each and every time I was offered $ 0.9/line, told I would have very little voice recognition if any which, would pay anywhere from $0.3 to 0.5/line. Once I get onboard and through training, I find out 90% is voice recognition!!  I am applying for medical transcriptionist jobs - not Editor, QA, or Speech. I have been in t ...


MQ/CBay
Feb 24, 2011

It seems that Medquist is still hiring US MTs.  They have an ad in MT daily.  I don't see why CBay can't keep us on along with the Indian MTs.   ...


How Does CBay Fit Into This?
Jan 25, 2012

Wonder if we'll now see the American coding jobs go "global" like our MT jobs did. Also wonder if the CCMs and higher management will change. ...


CBay/Please Read
Jul 22, 2010

I just got through reading the website of CBay in its entirety to get more insight into their company.  They appear to be a giant in the field, own almost everything that has to do with medical transcription or the likes thereof.  I clicked on the Executive Bios section and got to read about each executive's background, etc.  What I saw and read were numerous CBay individuals (all men I might add) with many years' worth of previous employment by well known companies, som ...


Wow! Just Thought Of How CBAY
Jul 29, 2010

CBAY could get rid of a lot of board of directors.  Does CBAY have any idea how much money it could save them?  In fact, why we are at it, get rid of the United States board of directors and bring in their own India board of directors.  They could probably pay their suits half or even less than it would cost for United States board of directors.  Plus!  Would not have to pay incentives, benefits, bonuses, gas for their cars, credit expenses for lunches and golfing, e ...


Hey CBAY Suits
Mar 26, 2011

Why dont ya just open up all the regions into one clump and let us have a giant cesspool?  Then every report that pops up will get assigned out immediately and there will be instant TAT!  If you do it quick enough, you can beat all the other MTSOs to it and be the leader of the pack!  I mean, seriously, jumping from the 15 to 20 now is such a piece of cake, and you really dont want me thinking I have the upper hand here, do you? ...


CBay Buyout Of MQ
Feb 18, 2011

Speaking of changes.  Ba-Ba-Big Ch-Ch-Changes are coming.  CBay is trying to buy 100% of MQ.  Check out article at: http://investing.businessweek.com/research/stocks/news/news.asp?ticker=MEDQ:US Other articles of interest there also.  Basically reads: Management Led Buyout of MedQuist Causes Shareholder Claim Investigation by Goldfarb Branham Law Firm LLP DALLAS--(BUSINESS WIRE)--Feb. 7, 2011-- Goldfarb Branham LLP is investigating whether the Board of Directors of Medqui ...


M*Modal - CBAY?
May 11, 2012

I was one of 30 people fired in a conference call from CBay back in December, 2007.    Was applying to M*Modal and looked up CBay's location and it says that CBay is now M*Modal???????   (Can anybody verify this?)   Also, do they pay hourly or per line? ...


I'm Having Flashbacks Of Cbay.
Apr 04, 2013

We had layoffs in groups about every 6 months to a year, until finally the last batch was laid off and ALL the work was sent to India. Everyone kept saying it could never happen, but it did. They chose profits over quality.  I wish the doctors, hospitals, and patients would wake up! ...


CBay Buys Spheris
Feb 03, 2010

Just curious, how do you guys (and gals) feel about the fact that CBay just purchased Spheris? ...


CBAY SENDING MORE THAN EVER TO INDIA
Jul 15, 2010

http://ahdilounge.blogspot.com/2010/04/medical-transcription-heavyweight-cbay.html   CBAY SENDING MORE THAN EVER TO INDIA ...


I Wonder If CBAY's CEO Would Jump Up And Down For A $50.00 Bonus!!
Jun 24, 2011

nm ...


Cbay/Spheris/MQ In Tennessee?
Oct 21, 2010

Spheris parent — now HQed in Franklin — files for IPO By Erin Lawley Posted on October 20, 2010 at 8:17 am Middle Tennessee soon will have another locally based public company — though its “localness” may come as a surprise. CBaySystems Holdings — whose MedQuist subsidiary purchased Franklin-based Spheris out of bankruptcy for $116 million earlier this year — has filed for a $115 million initial public offering and listed Spheris’ Carothers Par ...


Dear MQ/Cbay ILP Who I QA'd Tonight
Apr 23, 2011

If you can't hear parts of the dictation, leave a QA marker.  It looks really bad when the client is on 100% for ILPs and all you did was copy and paste an old progress note with a few changes to the impression and plan.  Seriously?!  Did you listen to any of the dictation?  Cuz it didn't come close to matching up. Sure, the dictator was difficult and hard to hear, but I could hear enough to know that what the ILP typed didn't even come close to what was said, ...


CBay Expansion Drive
Dec 02, 2011

Happened to read the following in Cbay's facebook page.  Hope I don't lose my account.....this time... http://www.facebook.com/CBaySytems?sk=wall   CBaySystems' Coimbatore office will embark on a recruitment drive to appoint MTs, QAs (office based) and HBTs. They will be looking for talents from Trivandrum, Kochi and Chennai. The recruitment drive will be held on the 27th and 28th November in the following hotels. Trivandrum - Hotel Horizon, Kochi - Hotel Presidency, ...