A community of 30,000 US Transcriptionist serving Medical Transcription Industry

QA and Feedback Practices - luvjcn

Posted: Oct 03, 2011

I was wondering what others think about this. When QA sends feedback at my company, the feedback is also sent to all regional manager and all the team leaders in that region. I think this creates unnecessary embarassment and humiliation for the MT getting the feedback and I feel this practice is unfair, especially when they are not critical errors.

Feedback is supposed to be helpful and encourage the MT to improve and step up their game but when it is done this way, I think it greatly reduces the confidence of that MT. Also, you never see QA sharing the team leaders' errors with the entire team. Since the management team is trying to appear as an 'open book' and so relatable, why aren't the MTs on the team seeing their messed-up reports too? Why is it necessary to share the feedback with the regional manager and all team leads in the region? What is gained by doing this? No one is perfect. Everyone has days when they're off their game, management included, and those days when the reports come out a little rough don't need to be shared with all . In my opinion, feedback exchange should be one-on-one between QA and the MT and if it needs to be shared at all, it should only be shared with the regional manager or the assigned team leader of that MT, not the entire management team. I think they should really examine how they do things and how it impacts MTs, who are the heart and soul of all these MTSOs. What do you guys think?

Well........ - Depends

[ In Reply To ..]
First of all, QA is probably instructed to do this by the company. Secondly, have you ever gotten mixed messages from different QA people? I would assume that it would keep them all on the same page as well. If there is say a bad MT whose reports are constantly having to be re-done, this will send up a red flag to all concerned.

You have a good point, but if you are the better MT, you really should not mind this all that much. If it makes you feel any better, the rest of the people copied probably do not read them anyway, as that would constantly require too much time from all staff members and is not really necessary.

I was going to say basically the same thing - agree (sm)

[ In Reply To ..]
When I did QA it was shared amongst all QA, including the company owner, and consistency was big on the agenda for this company. I can see sending it to the MTs as well, so when they do have time here and there they can see what others are getting dinged for, again, for consistency, but no need for all to see whose work it is MT-wise. I agree with the above poster also, though, that most of it would get ignored by the MTs, unless it is the one who did the job of course, but as QA I reviewed all of it.

Sorry, we are required to do that. - and we do correct one another

[ In Reply To ..]
I personally want the higher ups to correct me in my feedback so I am not unfair to the MT. Believe me, the MT wins more often that way, and we end up with egg on our face for being too picky. It's a good thing.

QA Feedback - QA/Editor

[ In Reply To ..]
I am a QA/editor. When an issue or "mistake" is made by an MT, a comment is made to everyone, all MTs and QA and the owner, but no mention is made of the MTs name and no one knows who did it. Doing it this way, nobody is embarrassed and the issue is resolved and everyone is consistent.

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