A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Cannot read MModal e-mail - Any suggestions?


Posted: Jan 26, 2012

A lot of the e-mails I get show up in one long line that stretches far to the right-hand side of my computer screen.  I used to be able to drag a bar across the bottom to see the whole thing, but now I can't, so I only get to read a short portion of the message.  (The bar is there, but the colored part of the bar stretches across my whole screen, so I can't actually move it.)

Anyone else having this problem?  Anyone know what I can do about it? 

 

 

That happened to me a couple of times - anon

[ In Reply To ..]
but it was on the old email. At that time, what I had to do was click inside the email and then use the arrow key to scroll through to the right side. I couldn't get the bar to do it for me. It also only happened to me on corporate emails.

If I were you, I would contact support (or that's the name they claim on their department) to see if they can help you. Or, contact your CCM first. My CCM helped me when my password was not being accepted and instead of support, she reset my password. Maybe your CCM has information to help you before you go down the "black hole" to support.

That doesn't work for me - Any suggestions?

[ In Reply To ..]
I tried it and that doesn't work. Their e-mail was ALWAYS aggravating and it just keeps getting worse!

Any other suggestions? I'm really incompetent when it comes to computer stuff.

I have the same problem - old and burned out

[ In Reply To ..]
I figure, screw it. Most of the emails I get are company junk and daily backlogs. If something looks important I will email my CCM and tell her I can't read it. How much time are we supposed to spending messing around with their incompetent products and not get paid?


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