A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Let me introduce myself. I am a full time MT with 25 years experience in this business, averaging typing 2000 lines per day, audit scores 98% and above, who willingly works OT when requested, and I have never taken a sick day. I consider my job a serious employment commitment. I am the bread-winner in my family. I don't say this to indicate I make the most money. This means I PAY THE BILLS. You know, mortgage, car payments, insurance, light bill, food on the table, etc., just like many of you. If I budget wisely, I may buy relatives birthday/Christmas gifts, and maybe even take an inexpensive vacation once a year.
I have made an average annual income of $45,000 or more per year. In order to do this, you have forced me to sit at my computer 10-14 hours a day (WITHOUT PAYING OT, which you are legally obligated to do) just to get 4-5 hours worth of work. You call it "flexing." Some of you have extremely cumbersome platforms, which slows down an MT and causes many delays and/or demographic mistakes. You do not pay for demographics, copies to physicians, or for the research to complete them. You allow QA personnel to treat us like inmates, nickpicking, and insulting whenever they get the chance. I have worked overtime, without putting it on my LEGAL timesheet, as requested by you. In your price-cutting wars, you have driven the wages in this industry so far south you have almost reached north again; however, you require more and more knowledge, skill, specialties, research, and ridiculous schedules to meet TAT. You overhire, hurting all of our incomes. You ask much, but give little. The threats of reducing our benefits or full time status gets old. The constant e mails or IMs all day long get very old, and hurts production. QA constantly complaining about actually having to do their job gets old and is falling on deaf ears.
SOooo very many of you have the nerve to employ someone like me, and then without ANY notice, call me on the phone and say, "Sorry, we are offshoring your account." I also have gotten calls to say, "Sorry, we are putting your account on VR and we only need half the MTs we have." Funny, you request notice even for a dentist appointment. These things are not isolated incidents, but have become the norm in this business. There are many MTs like me who go through this, it seems daily now. HOW DO YOU SLEEP AT NIGHT? Putting someone out of a job without a second thought has become the norm also. If you recognize yourself here - I hope your business goes down the tubes overnight, no notice.
You are forcing many highly skilled and dedicated MTs out of this business. They can simply no longer afford to do this, or go through the job hopping that has become more and more prevelant. Many have been around longer than a lot of MTSOs. They know how to do transcription, and you could learn a lot about maintaining clients by listening to them. If you want MTs to be reliable and take their employment as a serious obligation, try being a decent employer. Pay for the knowledge and skills you require. Pay for demographics and copies that you require. Pay for the overtime that you SECRETLY require. Stop with all the games. You know exactly who you are!!!!!