A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Being audited? - dnr

Posted: Dec 11, 2009

Am I being audited? Lately, I have had work show up in my QA'd in box that I have not submitted, but there is no score in the score column. These aren't doctors that have previously been on 100% QA. The corrections have mostly been little picky things, things corrected to something that is not per the client protocol such as changing the patient's name to the patient or fixing what was verbatim to a better sentence (our accounts are verbatim).

I had the same thing - shipwrecked

[ In Reply To ..]
I had the same thing yesterday. Got back a report that didn't have any blanks, and had a lot of ridiculous corrections, like adding an "s" or placing or removing commas. Some phrases have been retyped, and it looks exactly what I had typed.

Icky-Picky - poodlepassion

[ In Reply To ..]
After seeing so many MTs come on board here and post that their normally good-quality work is being nit-picked, I'm convinced that MQ is just throwing snowballs at us just to see who will fall down and quit. I'm also convinced their goal is to make the higher-paid, better quality MTs quit so they could say there's either a shortage of good American MTs and must off-shore, or hire newbies for less money. Makes no sense, I know, but that's the sterling MQ for ya.

I Agree and Then Some - Anon

[ In Reply To ..]
I think Medquist's new serious attention to audits is linked to the ILP. MQ never earnestly, consistently followed through with this until they began offshoring more and more work to India. I personally am convinced they will winnow our ranks until they can justify shipping almost everything offshore. A series of failing audits gives them the justification they need to dump lots of MTs. Anyone who passes, can have the privilege and pleasure of remaining with Medquist to be an MME at 3 cents a line and help India learn the accounts. I don't think there is anything that will change, I don't see it stopping, and the letter mailed out a while back from the new guy at Corporate (don't remember his name) as much as said "They're here to stay." Even though I'm passing my audits, I'm going broke at this pay and I'm looking for another job. Medquist was a great place for a long time but things they are a changin'.

sigh flame away - pushindapedal

[ In Reply To ..]
No I am not management, but it drives me crazy when MTs complaint about "little things like commas, and adding an s". For crying out loud people - WHEN are you going to understand that proper, plan old grammar skills are going to keep you employed! Any idiot can look up medical terminology, but a skilled medical transcriptionist produces a high-quality document with proper grammar IN ADDITION TO excellent medical terminology. That is why the work goes offshore (looks like a bargain to management/client at first) and then comes back - becuase of the picky little English things like commas.

Let the flames begin.

No flames here, although......... - kiki

[ In Reply To ..]
Nit-picking in this case means things like (for instances, commas) that are considered optional or when there is more than one way of doing something, and the MT gets marked off for personal preference. Not actual grammatical errors.

OP is not clear on that - pushindapedal

[ In Reply To ..]
The OP mentions, in addition to unspecified minor (in his/her opinion) changes, changing the patient's name to "the patient" which is a huge change, and I doubt very much that this is not specified in the CP. This is the type of thing I mean. I have never had an audited correction that was not correct and in accordance with the CP, and my audits have been at or above 99%, so unless MQ has a dual personality, I think it is more likely that the complainers don't like change, don't take feedback well, and/or simply like to complain.

You're assuming that the particular MME/QA actually - dnr

[ In Reply To ..]
is better at grammar, transcription, etc. than the MT being corrected. As for changing the patient's name to the patient, it is specified in my account's CP not to change this and to type verbatim. I so wish I could do like the old days and help some doctors create a coherent report and fix the ESL's grammar problems.

No flames..but very ironic your post lamenting the loss of grammar - and punctuation is peppered with typos NM

[ In Reply To ..]
x

Being Audited - PurpleHaze

[ In Reply To ..]
I don't worry about things that QA "nit picks" on me unless it is in an actual audit and they take off points for it. If it is some of the "no points" value items why worry about it if it doesn't count against you? I figure if they want to waste their time sweating the little things and correcting them they can have at it. They are not supposed to inject their own personal style into an audit or even a non audit. If something is changed it should be per client profile that was over-looked or if they go by the BOS II, it should be something they can back up in that.

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