A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Anybody else in the letter business? - anon
Posted: Aug 30, 2010
The conglomerate I type for mostly (which is about 30 university clinics, each with 150 or so non-English-speaking residents) sends almost everything in "letter" form. There is a useless letter standard, but I spend the first 1-2 minutes of the dictation on the address (and have to manually re-enter into the cc list), usually have to go Google to try to find how Dr. Swishandswash spells his name and address in Podunkville. It is killing me. There must be some way to streamline this process. The docs are not in the data base since they are not "clinic" doctors, just referring internal medicine, pediatrician, etc. Between adding ADT info (one of the clinics doesn't have ADT feed so all has to be added manually - phoenetically spelled) and the address, salutations, and carbon copy to the numerous doctors, I am dying here. I actually get paid (my 60% line rate) for about half of my transcription.
Totally infuriating.
Normally, when we obtained the correct address (sm) - OTE
[ In Reply To ..]We sent that information to the client to be added to the database to refrain from looking it up every time or we were given access to the DocQmanage system to look up previous reports for that patient to input that information. Place it back on the client. DocQscribe is setup for inputting the doctors's names and addresses for letters. Make them utilize that function.
It is never the same doctor twice - anon
[ In Reply To ..]That is why I am not sure how to streamline. If it was repetitious, it could be fixed. This is just Dr. Whomever sometimes from neighboring states because this is a big teaching university with about 30 specialty clinics and every doctor gets cc'd.
This, among other things, is precisely why MT - should go back to HOURLY pay.
[ In Reply To ..]Production pay never worked that well even in the best of times. But now that we're often nothing more than glorified data-entry clerks, there's little time left to produce "paid lines". If they want us to do all that data-entry crap, then they should either pay us for every keystroke to do so, or else pay us by the hour.
On this account, I think hourly would be more humane. - anon
[ In Reply To ..]...
you are not a clerk - unreal
[ In Reply To ..]I would not look allof these cc's up. I would type what is said and leave a QA note for what is not spelled.
Then, in the QA note, I would state "dictator did not spell physician name, please verify" or "Unable to locate street name, please verify" that way it puts the searching back on them as we do not get paid for it.
Plus, I think that this alone would cover you in a HIPAA situation as you told them to verify before it is sent.
This is not a bad idea. I try to put out a complete - report, but this is killing my
[ In Reply To ..]production. Plus now they have gone to ASR, so ASR puts in a mass of garbage that just has to be deleted while I try to produce the correct addresses and names out of my behind (for 60% of my line rate of course).
this is exactly what I do also - underpaid
[ In Reply To ..]I do this for all accounts. There is no way I am taking a penalty for a HIPAA violation!
If the doctor clearly states and spells what he wants, and I type it that way, it is not my fault if it is wrong.
If the doctor does not clearly state or spell what he wants, then they get a note stating "please verify" so I am off the hook!
I have several good websites to look up physicians, but even if I find Dr. XYZ, how would I know if this dictator was not referring to some other Dr. XYZ in a tiny boondock town in Iowa instead.
This simply is not our problem!!!
I usedto type letters, and for addresses you just - see message
[ In Reply To ..]have to create a document and as you get a physician and address, add it to the document. Then, as it gets built up, all you have to do is a search and then copy and paste. If your clinic is like the one I worked at, the majority of letters go to the same people. You should be able to copy it into a cc list if you are entering it manually.
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