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of colons and EGDs. He has a tendency to turn away from the phone when dictating and he also has a very difficult accent to understand plus there is a lot of noise in the room. I can get him fine unless I cant hear him when he does this turning away and looking somwhere else. Is there something to say to him to try to get this across. I can put notes on his reports. Very frustrating and for some reason you can only get the sound up so far on this new system they have and you cant get beyond that.