A community of 30,000 US Transcriptionist serving Medical Transcription Industry


Company I work for going from tons of work to zero work. - FrustratedMT


Posted: Apr 27, 2013

I work for a very nice group of ladies for a smaller company.  I have been with them over a year and have an abundance of work.  I even quit another part-time job I had as I felt that for the first 9 months that I worked for them I had enough work, and that this was not just a trend, but the norm.  Even at Christmas when most companies are slow, I had work.  I was not assigned accounts, I shared a pool in which the work was being completed well within the 24-hour TAT, which most companies expect.

For some reason, maybe they were anticipating new accoiunts, they went on a hiring spree and now there has been little to no work in the pool.  I, like all other MTs in this business, rely on this job as a job and not as a hobby.  I work the same hours every day, notify someone when I am not going to be at my desk for a couple of hours due to appointments, etc., and take my laptop with me on vacation.  When asked, they told me, back in March, that everyone is on spring break.  Now we are coming up on May, and I must say, it has been a long spring break.  It is not my work quality, because ever since day one, I was off of QA and was offered and accepted more work in the past when I ran out.

I am wondering if this now the new norm for this industry.  All in all, it is very disappointing.

First of all, in March, everyone was NOT on spring break. - Surely they dont expect us to beleive SM

[ In Reply To ..]
that all the doctors go on spring break and there is nobody left to see patients??!! If Dr. XX has some days off, Dr. YY covers for him. Just how does the MTSO explain that no patients get sick or hurt so everyone can go on spring break?

You say you had work at Christmas time? Of course you did. Again, people get sick and hurt over Christmas and again, if Dr. XX takes a holiday break, there has to be a Dr. YY to cover for him. What hospital would turn patients away because all the doctors are on holiday?

There are 2 reasons work is low. The doctors are just plain and simple not dictating, or, work is being sent OS. I guess a third reason would be if your acct is an overflow acct that you weren't told about.

Similar situation - Leaving MT

[ In Reply To ..]
I have a similar situation, although my MTSO did not really try to explain the low work volume but did say that when things dropped off they checked with the facility to be sure everything was okay with our work. The MTSO was assured that everything was just fine and that it was just slower. We actually are an overflow account, though. A couple of years ago, there was so much work in the queue that we could work 24/7 and still have work flowing in. We are a small company and back then had about 50 MTs; now we are down to 23 or so and there is no longer enough work for full time unless one wants to sit at the computer for 12 hours to get 8 hours of work as it slowly trickles in.

I am in the process of transitioning out of MT because it does not look like we are going to get back to the old days of 24/7 work in the queue and I have been spoiled by this job - it is good paying, flexible, and QA is great here. I would be so happy if we only had enough work!

Anyway, I wonder the same thing myself - is this the new norm? What changed? The acccounts have always been on EMR - we simply transcribe the reports and they get uploaded into the EMR. I am wondering if the incentive to get documentation into structured data format has discouraged our doctors from using dictation to document. Our accounts are both clinic and acute care. I don't know...

for me, it's been the norm for years - anon

[ In Reply To ..]
I have worked for several companies in the past years, hoping to get on with one where I could get stable work flow. The trend seems to be that after about 6 months, work starts slowing down and then it trickles in, eventually the norm is I will have stretches of several hours with no work available.

There are reasons work slows down, legitimate reasons. But when I'm assigned to half a dozen accounts or more and have zero work to do, it's just sad.

This is not a job where full time hours/pay can be expected. My first job as an MT was an inhouse position, and I can say that I NEVER ran out of work.

I know now that I am working overflow accounts, which makes the work flow even more spotty. I was not told when I was hired that I would be working overflow accounts. What started out as a supposedly full time position is in truth one where I work "when they need me." Companies should make this known up front for those of us who need an actual full time position.

Sign of Times - dahlia

[ In Reply To ..]
When I started working at home 20 years ago, there was plenty of work. It seems that we are being shut out by offshoring and VR. When you get hired on, the employer wants to "own" you and now they are able to get away with paying very little because there are too many MTs and not enough jobs to go around.

Frustrated MT - TJ

[ In Reply To ..]
Do you mind giving out the name or the first initial of the company? TIA.

RE name of company - Frustrated MT

[ In Reply To ..]
It is not one of the big MTSOs, but a very small company that begins with T followed by 2 other letters.

Frustrated MT - TJ

[ In Reply To ..]
Thanks so much. Am job hunting and hoping not to get caught in another NJA situation. Good luck to you!


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