A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Is working at Accentus worth the hassle? - Wondering

Posted: Aug 09, 2012

Apex is pretty terrible, but a person could get over that if it were not for the many timekeeping tasks we have to do. If you work at Accentus, please offer me your opinion. Thank you.

am considering that very question - not sure - anon

[ In Reply To ..]
As over an hour of my day has been spent with technical issues with Apex already today, and taking into account the audio/static issues that have been ongoing for several months now, I am considering throwing in the towel. I just don't think it is any better anywhere else, if I could find someplace else I think I would jump. I have gotten used to the timekeeping issues and that would not be the tipping point for me. Some of the really nit picking QA is about to drive me over the edge as well :((

Not worth it - halo

[ In Reply To ..]
They're all the same, but this place is one of the worst. Communication is nonexistent. Apex is terrible, and I agree the timekeeping issues do not help production. This is just my experience. It's always different for each person, and I think a lot depends on your immediate supervisor/leaders.

I second that. One of the worst companies I have - sm

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ever worked for and I have worked for quite a few!!!

I second that!! - Me2

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I HATED it!!!

I'm outta there - lm

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as soon as I can find something else. I've been there for a while and it's just not for me. I find myself making uncharacteristic mistakes in the reports themselves because I'm so worried about 936 rules that I have for the account, trying to keep track of my lines, and trying to master Apex. I took a test for another company and to jus type in Word was such a relief. I've been an MT for 20+ years and I don't think I'd ever master their level of QA expected. I think you'd have to have absolutely nothing else to think about except MT to hold all that in your head and be perfect all the time, and I don't think I'm up to it.

Glad I'm not the only one.... - ExAccentus

[ In Reply To ..]
I was so excited to get a job with Accentus. I went through all the training, then started. Hated APEX, hated my account, hated their speech recoginition, hated the absolutely ZERO communication from anybody except from nit picky QA..WHEN you got feedback, like every 3 or 4 days, they nitpicked everything to death. My line count was horrible! I think I made it about three weeks before throwing in the towel. I was thinking it was just me! Glad to know I'm not alone in thinking it was a HORRIBLE experience!!

It isn't what it appears to be. - Ex-Accentus too

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x

Could you please explain what you mean by that? - Wondering

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You mean the platform? Bonus tiers? Thanks.

Sorry about being vague - I hate that, too. I had a lot of things to say... - Ex-Accentus too

[ In Reply To ..]
and was not feeling really positive about them, so I edited out my post until I could be more objective.

I felt their platform was slow, but they do warn you you have to an upload speed of 2 MBPS. I could only upgrade to 1 MBPS unless I wanted to spend over $200 a month on internet service. With how the platform is set up, you will lose 10 to 20 seconds between reports and each time you search for a doc, visit, etc., unless you have the 2 MBPS. It also went down a lot, sometimes for an hour, sometimes for a day.

Editing in the program was also difficult because it added its own headings, which prompted a drop-down menu each time your cursor entered a heading. It also had a command combo of Alt-N to add a heading and Alt-shift-M to add a subheading, but Alt-shift-N rewound the whole d*amn dictation. Let your finger slip on that one while transcribing back-to-back inpatient notes for a while and you'll want to beat your computer.

The program did bring up each person who was involved in patient care, though, so you couldn't beat how easy it was to find names.

Bonus tiers were awesome, but I suspect actually making the production to meet them would be prohibitive. It seems like you would have a couple good hours and then the system would slow to a crawl or work would stop flowing.

There is no way to look up old reports and not very good library of samples. I did have an editor that complained that she had to virtually re-type an echo, but there's no real way to fudge an echo with a poor dictator. Other than that, their QA is extremely thorough but consistent, and you're not being blasted for commas and such.

I agree with the negatives that everyone else has mentioned. The log sheets seem somewhat pointless if you don't intend to spend the time comparing yours to theirs and then calling customer service to get credit for a missing job, but they are mandatory. The scheduling software is a nightmare to learn and use, but its mandatory, too.

Communication could be better, and you can expect to be reminded there are 200 employees to be dealt with if you rush someone on an answer to an e-mail. Everyone I dealt with on our team via messenger was very prompt and very polite.

Recent and regretting - New hire

[ In Reply To ..]
This place bogs down your working time with all the extra timekeeping and such they want you to do. Why cant the system figure it out? I actually find the account to be not so bad, and you get used to their account specifics after a bit, but the being in the chat, having this open, scheduling software, just is too encumbersome for the MT. The lack of communication is a fact and I have yet to receive any feedback for a week. I also was excited to start and now not at all.

Accentus - anon

[ In Reply To ..]
The lack of communication is probably the single biggest thing I hate here (have been here almost a year), and from what I understand from others who have worked here 5 years ago, the positions have been consolidated so for instance the person in staffing took the place of 3 people. The drawback is that you CANNOT get an answer even in emergencies if you need time off (like my dad dying). I have had a power outage and lost my online time sheet and they DO have a complete record of all of your jobs, length of time you were in the job, etc. that you can request from customer service. I guess they are having you do this to double check it? on only 1 occasion in the almost year I have been here was there a discrepancy.

I am still staying put because I can make decent money now that I know my account and have figured all of this out. Not saying I am entirely happy, but getting by. Good luck to you!

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