A community of 30,000 US Transcriptionist serving Medical Transcription Industry
"Where do I begin, to tell the story of how a company screwed me over" and Royally!!! I started with them mid-June after losing my current job due to unfortuanate and tragic circumstances. I have been an MT for over 30 years, however, I have never felt so nitpicked or micromanaged in my life (excuse the typos -- not physically feeling well right now). There were LARGE discrepancies in my pay -- at first, they claimed it was "training pay" and had to "add extra income to make sure that at least I made minimum wage. I sent numerous emails to this company, and even tracked line counts during my eight hour shift. I explained to the director of US operateions, the HR person and my team lead that I felt their expectations on LPH as well as VR were something bordiering on ridiculous. This was a new account that was added, they were trying to transition to VR and most of the VR reports, I could have typed faster than editing allowed. THEIR expections were 400 lph for VR and 225 lph for straight typing. Never mind, trying to look anything up, including going into patient records -- Editscript is a very slow and cumbersome program.
My team lead was also an extremely rude person. She took some time off in July, however, still had her IM program going. I sent her a message asking her a question, and her "partner" responded to me -- this was on a company computer -- very interesting I believe, since no one, including my S/O of many years has access to my computer and we are the ones who have to send everything into these companies regarding our work set up etc.
QA-wise, I was "called on the carpet" when it came to lab values; i.e., hemoglobin 12.4, hematocrit 38.6, platelet count 230,000 -- I was told if the platelet count included zeros to put semicolons in between -- EVERY service that I have ever worked for has never done anything like this, including other nationals -- on top of that VERBATIM (btw -- don't ever send them a company e-mail trying to "emphasize a point, you're shouting). Heaven forbid, you send an IM to your team lead with an emergency -- I let mine know when I had a family emergency out of state and her response was "let me know if you need time off." -- well sorry, but the phone lines were burning that night.
I have had to move from one location to another because of this profession and even though this has been directed to one particular company, it is all of the "nationals" in general. They do not care about their employees. I used to take great pride in my work and my QA scores did reflect that, until I started working for Focus -- one QA feedback comment that I received, that I felt was extremely nasty and sarcastic was "If you can hold three fingers up and count them, then use 3." I had typed "three" in the body of the report instead of "3." This to me, is extremely nitpicky -- I can understand the dangerous abbreviations and so on, but again, this was a company who wanted p.o. q2h. Hmmm.
Anyway, good luck to all who start with them, be prepared to be living in a tent, unless you can be a good little mouse in the corner.
Had to get it off my chest