A community of 30,000 US Transcriptionist serving Medical Transcription Industry
I just recently started with a company that I am overall happy with, but they seem to have a lot of errors with their computer program and we lose reports. My concern is that we get absolutely no compensation for these lost reports and are just basically told "so sorry; it doesn't happen often." I just typed a 3 page report that was just lost and have been on the phone on hold with the Help Desk for 30 minutes and for this almost hour I will not be compensated. My old company (which I hated) did not do this and I am wondering if this is the "normal" or we are being unfairly taken advantage of. I guess I am just nervous because I really do like working for this company, but I also feel a little resentful about the computer problems that happen quite often and when we spend time with the Help Desk or having to retype a report due to no fault of our own, we get no compensation. Anyway, just wanted to vent and see if anyone has any similar situation. Thanks!