A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Ever feel like you can never do anything right. - mom2huskies

Posted: Dec 22, 2012

I made 99.125 on my audit this month. Why do i feel this company still considers this failing. One thing is for sure, I cannolt wait until I get another job.

Ever Feel - Oh Yeah

[ In Reply To ..]
I only felt that way when I worked for Medquist. Same company, different name, same horrible treatment. Get a dog sled, hook up those huskies and get out of Dodge or at least find another company; this one is not worth it in any way!

Same boat here - Fanatical Hypocrite

[ In Reply To ..]
I hate this company, which in turn has led me to hate transcription in general. What it has become anyway. It's not like MModal really even cares about quality anyway. They only use QC as a blunt weapon to get their way. If they cared about quality in the least, they would penalize lazy doctors, recommend speech therapy or charge more for ESLs, crack down on cellphone use and public dictation, and never get into SR in the first place. Why do the hospitals and doctors have no QA/QC?

My latest offense was that on my program (not DQS) I filled out the ADT wrong. So it's a good thing it's not part of my job since I don't get paid for it;) I put the date the doctor said, which was wrong (one day in the future, didn't notice because it was that day by the time the report got to me because he's a terrible dictator and people cherry picked around him) and I put in the wrong location from this drop down list. Keep in mind, the location is superfluous because it doesn't determine where it's sent and I used one of that doctor's five location codes anyway.

Now normally, I would just see this feedback, make a mental note and continue on my way, striving to fix the situation. But my QC supervisor demanded to know what I was going to do about it. Besides not do it again? I don't know, get in a time machine and kill myself in the past to prevent this tragic future where I messed up a minor detail on a single report out of hundreds?

I would be so much less upset if she came to me and said "You're fired. Don't ever come back to transcription again because you're terrible at it. Also, you're human garbage." But instead every single time I make the tiniest mistake (all the more ridiculous considering the number and size of mistakes the doctors make on a minute to minute basis) I get these childish emails from her asking me why. Why did you leave a period off the end of that report? Why did you label it a Dr. Smith Advanced Cardiac Clinic Treadmill Note when it was really a Dr. Smith Advanced Cardiac Office Treadmill Note? How could you be that stupid, Livestock? How are you going to prevent this in the future?

None of my other QAs, whom I love, ask these ridiculous questions. In fact, I'm not sure they've ever asked me a question about a report. They just tell me what I did wrong. Maybe offer a tip to avoid that in the future, something that helped them in the past. Then, for better or worse, they leave it in my hands. No amount of condescension is going to make me better at my job.

Livestock I knew that was you - I love you

[ In Reply To ..]
And you are really getting a raw deal.

LOL - didn't even notice - MModal Livestock

[ In Reply To ..]
Yes, Fanatical Hypocrite and MModal Livestock are one and the same. Hilariously, thanks to Firefox's auto-fill-in and me doing two separate posts in the same day as both my alter egos, my secret identity is out. Not that it was that big of a secret. Not many people as long winded as me out there.

I started Fanatical on a lark. Didn't know how hooked I was going to get on the political boards. Plus, it helps me keep my mind off my looming termination. Or maybe they'll offer me MME again like they did last month.

The hardest part of the survey was the question (paraphrasing) "Do the leaders of the company seem to understand the company's goals?" Yes, I believe they do. The better question is "Are the company's goals wholly evil and soulless?" Strongly agree. Maybe next year they'll ask all of us to come up with the questions too.

tell her you'll do 10 hail marys - geez nm

[ In Reply To ..]
nm

Love your post Livestock :) - mom2huskies

[ In Reply To ..]
I try my best for this company, but it will never be good enough. I am also tired of hearing that just the MTs need to be held accountable.

At least we have a place to come and rant - MModal Livestock

[ In Reply To ..]
And people who know what it's like. Luckily, I'm in a better position in my life right now. I'm working as a campground security guard and it comes with a free place to live, so if I get fired, I at least have a warm place to stay. Plus, it's weird, they tell me I'm doing a good job. They reimbursed me for equipment I needed. They rarely ever check in because they trust me to do my job. What's stranger is that I want to do that much better a job for them. It's almost like treating your employees like trash has a negative impact on their work ethic. MModal really should form some kind of workstream boost initiative mission protocol committee to research this.

Hopefully, we'll all be able to get out of this company together one day soon.

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