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? about lost reports/lines - ac

Posted: Oct 25, 2009

I just recently started with a company that I am overall happy with, but they seem to have a lot of errors with their computer program and we lose reports. My concern is that we get absolutely no compensation for these lost reports and are just basically told "so sorry; it doesn't happen often." I just typed a 3 page report that was just lost and have been on the phone on hold with the Help Desk for 30 minutes and for this almost hour I will not be compensated. My old company (which I hated) did not do this and I am wondering if this is the "normal" or we are being unfairly taken advantage of. I guess I am just nervous because I really do like working for this company, but I also feel a little resentful about the computer problems that happen quite often and when we spend time with the Help Desk or having to retype a report due to no fault of our own, we get no compensation. Anyway, just wanted to vent and see if anyone has any similar situation. Thanks!

lost reports - mt

[ In Reply To ..]
If you could give the name of the company or the name of the platform you work on, someone could probably provide you with an answer.

Is this Teletrak? - .

[ In Reply To ..]
I worked for Teletrack for a time and this happened to often and yep, not paid for it. Would SEND and lost. Long, detailed, difficult dictators. To much time spent with tech support or whoever. Total waste. Bad system in my opinion. MTs don't have time to keep messing with system problems, each time take keys off keyboard, we go down the tubes moneywise.

Is this TransPortal? - anon

[ In Reply To ..]
I just recently left this company because of this... Scribe platform was awful! Never knew what my line count was, reports would mysteriously get credited to other MTs, or just plain 'ole wouldn't show up in the system. Otherwise, everything else about the company was fine, but I'm not going to work anyplace where I feel like I'm getting cheated or short-changed for work I do...

My old company offered for me to come back, so I'm going back to them since work has picked back up.

? about lost reports/lines - ac

[ In Reply To ..]
It isn't either company mentioned, and I don't want to say really because I am still new and don't want to make waves. I guess I was just wondering if this was the "norm" for this kind of thing. I had worked for 16 years at one hospital and we were always given downtime and credit for lost reports so this is a new concept for me to deal with and I just don't think it is fair, but after being outsourced by my hospital I am finding lots of things that are not fair, which is why I just need to deal with things, I guess. Anyway, thanks to those who responded!

Not so with Transportal - Stillmting

[ In Reply To ..]
I work with Transportal on the Scribe platform. You can track your lines for completed reports, you cannot for reports you send to QA, so unless you are sending an inordinate amount of reports to QA you'd see your lines. I've always been paid for every report, nothing has ever been "lost". And it was recently explained to you how to figure out if you were typing in another MTs report and frankly, you should have been able to figure out you were in a report already claimed by another MT. I know this isn't germaine to the question of this thread, but I get tired of hearing companies bad-mouthed because an MT can't carry their own weight.

To the original poster- Have you talked to your supervisor about the lost reports? Are you an employee or a contractor?

TransPortal Line Counts - anon

[ In Reply To ..]
How do you know what was explained to who? And how do you know whether or not I was carrying my weight? I would not assume to know such things about the poster without knowing who the poster was...

I do not like the fact that other MTs can get into and (if they are dishonest) manipulate another MTs file. No one should have access to the files after being completed except the QA. The Scribe platform is too open to anyone. An MT got into a file I had done and sent to QA. My supervisor emailed me to advise me to be sure to close out my files correctly as another MT was completing it and would get credit for it. I keep track of all of my files. I found the ID number of the file in question and KNEW FOR A FACT I had closed it out correctly. That MT had no business in my file! I let my supervisor know, and she got the MT out of it. When I went back into it, it was exactly how I left it with no need of anyone else being in it except for the QA personnel.

Now, don't tell me other MTs can't sneak and get credit for MY lines! I don't trust the platform, and I can't work someplace where I can't trust the platform or other MTs.

Lost lines - good heavens

[ In Reply To ..]
Softscript?

MTs need to be "making waves" when this type of thing happens; otherwise, it will never be corrected and will likely get worse and worse.

It is an absolute abuse by those men and women working as team leads, directors, etc., at the MTSOs.

"...which is why I just need to deal with things, I guess."
ABSOLUTELY WRONG. If you go along with this type of abuse, you are part of the problem rather than the solution.

You will find that MTSOs are nothing like working at a hospital. Pay and benefits will not be anywhere in the ballpark of what you will get at a hospital. Management will, more often than not, be faceless and unaccountable and therefore will do things they likely would not if they worked in an office setting with you.
_____________________
It isn't either company mentioned, and I don't want to say really because I am still new and don't want to make waves. I guess I was just wondering if this was the "norm" for this kind of thing. I had worked for 16 years at one hospital and we were always given downtime and credit for lost reports so this is a new concept for me to deal with and I just don't think it is fair, but after being outsourced by my hospital I am finding lots of things that are not fair, which is why I just need to deal with things, I guess. Anyway, thanks to those who responded!

What do you mean by lost? - Webber

[ In Reply To ..]
Do you mean that the report is lost and you have to start typing the same job over again? If so, you could copy and paste the report into Wordpad or Notepad before sending so that if it didn't go through and got "lost" you could just cut and paste instead of having to start all over again. You could easily make a macro with your expander or an AutoHotKey Script that would copy each report and paste it for you so that it would be there if your report got lost in transit while you were trying to send it. I would be glad to help you create the macro or AHK script if you need help (just e-mail back to this post). Of course, you would have to delete these copies after your report was successfully sent so that you are not storing confidential information on your computer. Our company used to have this problem until they made a better restore option, and we can get our reports back now if they are "lost."

Lost Lines - ac

[ In Reply To ..]
By lost, I mean just that. Your idea is definitely a good one, but I guess I would have to remember to keep saving throughout the report because when the system knocks you out, there is no warning; it doesn't always happen at the end of a report. I just lost another portion of a report today (luckily not too far into report!); just all of a sudden got an error and it closed itself, and then I logged back in and started the report over. Your idea is good, though; I'm just not sure about me actually remembering to keep saving throughout each report. Something to consider, definitely, and thanks for the advice!

I have the same problems with my job and we have a help desk too. - melijani

[ In Reply To ..]
I have problems with my connection, signing off jobs and downloading jobs. My computer gets stuck on their website, but when I sign on to other websites, I don't have that problem. I told them it was there fault and they did not respond, saying yea or nay. They compensated me for my report because I pitched a fit.

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