A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Told Nuance Was Overcharging For Lines, Now Lines Drastically Reduced - NuanceZombie
Posted: May 02, 2012
My main account was a good one, and the lines were very good, mostly ER work. I have been on this account for over a year and a half now. We recently received an e-mail stating that Nuance had discovered that the line count was charging incorrectly, as instituted by them, and they had been crediting us with MORE lines than we were actually doing and overcharging the client.
Now get this, they informed us that they would not make US pay it back, for their mistake, but that our new lines would reflect the correct way of counting lines.
All fine and dandy, but now an account that is great I can barely get over 400 lines in an hour and now all the work has disappeared? I don't want to name the account, but I am wondering has anyone else noticed that they suddenly are not hitting the line counts they used to on the same account, or are you on this account perhaps and have noticed this?
Has anyone else noticed that suddenly the work is just not there any longer in the past few weeks?
Would love to hear what other Nuance editors think.
Lines/Work - Vassie
[ In Reply To ..]I too have had my lines drastically change. Of course, it has been a HUGE change since losing M Modal but now even more horrid. I cannot even break 2000 on most days. The audio has become worse and the VR is going backwards instead of forward. I run out of work a lot more frequently, but Nuance loves to over hire to keep up with the mass exodus they always have. I just hope when they are caught for skimming lines, we get our share :) Glad to be leaving here next week for good.
Leaving too - NuanceZombie
[ In Reply To ..]I am also leaving, just accepted another position, with M Modal :) I cannot wait! The pay is higher, they pay for 6 holidays with company holiday pay, not our own PTO, which is 40 hours in your first year, and their incentive program is actually a real incentive program. Also, they do not outsource, so hopefully the work will be steady. Good luck with your new position!
Okay, I know the pay is higher at M*Modal, but - what do you mean they
[ In Reply To ..]dont outsource? Do you mean "your" account in particular? Because some accounts are global at M*Modal.
I do work on an account there for a group of hospitals owned by the same organization which has it in their contract that the work stays in the United States. So my account does not have any outsourcing going on.
Is that possibly what you mean? Just wondered because you know people on here will be quick to call you a liar and wouldn't want to see you attract the flammers.
Congrats on the new job.
M-Modal - NuanceZombie
[ In Reply To ..]Sorry for the confusion! The new job is not with M-Modal, but with a company that utilizes M-Modal platform with their own software for VR. They are 100% US based and do not outsource, though in this industry that could change in a wink of an eye, or they could get gobbled up by the big guns. Hopefully, this company will last 6 months or so. By then I will be finished in school and out of the MT world. Sad to leave, but I have too many years to go before retirement to stick around at these wages, at least for my situation. Thank you for the kind words!
I wish you the best. - You know alot of these..
[ In Reply To ..]Hospitals are having it put in their contract that their work stays in the US, so hopefully there will eventually be a decline in outsourcing.
I dont blame you for moving on to another career or should I say way of making a living, since its kinda hard to refer to transcription as a career anymore.
At any rate best wishes to you!
Overcharging.. sounds familiar - nn
[ In Reply To ..]Sounds similar to something that happened at Medquist years ago. If memory serves the formula of line counting they used to pay the MTs and the way they billed company were different. they did NOT make up the pay to us MTs, but did make a big donation to AHDI in our names and we were offered a few perks through them. There was a lawsuit and everything, but the MTs lost out on it.
overcharging - anon
[ In Reply To ..]I have several friends who were told they had been overpaid, and had their next checks DOCKED for the amount that was supposedly "overpaid." One has lost her home and is living temporarily on a couch in a living room of a friend. Run, run, run from this company!
Overcharging - CG13
[ In Reply To ..]I have run into this situation on site at a hospital once. A new supervisor came in and said the characters/lines were not being calculated correctly and same thing...they would not make us pay it back but we all took a 60% pay cut immediately. It was a hoax. I counted and kept documentation and everything to prove her wrong and my job was threatened for not being a TEAM PLAYER. Seriously???? It is a definite ploy to cut your pay. I wonder if that supervisor is not working for Nuance...
No sympathy - anon
[ In Reply To ..]You can "barely get 400 lph?" Wow, my heart bleeds. I can barely get 300 on my insanely heavy ESL, op note heavy account. What stinks is we probably get paid the same, you to do easy ER and me to do the heavy lifting.
Don't Assume - NuanceZombie
[ In Reply To ..]That because my account is heavy ER that is isn't inundated with ESL. That would be a false assumption. My account, while heavy ERs, is so because I work the entire night, from 8:00 pm until 6:00 am, not fun hours, particularly with small children, and I work all weekend long and part of the week as well, not to mention the additional days I put in to make up lines.
My account has plenty of ESL, and they are Mandarin in origin. So, yeah, there are rather specific difficulties in transcribing this ESL demographic. I would kill for an OP account. I have been doing this for 16+ years and OP notes are a breeze. While having their own specific verbiage, they are a pleasure for most experienced transcriptionists/VR editors.
Also, my entire career has been spent in acute, for larger teaching hospitals, which means plenty of medical students and PAs galore dictating. Fun, fun, fun. One of my favorite accounts was with Transcend and was 95% ESL. Loved it, hit mad lines on it, 385 and above, per hour, but as most know, Nuance has now gobbled up Transcend, so my part-time job went out the window with the merge for "job safety" reasons.
I sympathize that your account is so difficult. Ask for a backup, ask to be transferred, something, and while it might not do much good, at least you tried. I sit for X amount of hours trying to make 80 bucks if I lucky now, which is why I am in the process of leaving Nuance, fingers crossed my new home will be a good fit. You can do the same. Go elsewhere and find an account that works for you.
I can't figure lines out - as they
[ In Reply To ..]don't match what I transcribed. Anyone else having this problem? Gotten an answer from management?
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