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Anyone heard of a backend speech recognition system - anon

Posted: Aug 09, 2011

that I THINK might be 3M- I don't know, everyone here at the hospital just calls it BESR- they say it is a new program but it just seems almost like some generic deal. I have used Escription in the past and by now (6 months into it) Escription was putting out decent drafts that required little changing, and this one we have is still putting out reports that are as bad as the beginning- it puts in words that sound nothing like what the doctor says, and when a beeper goes off or there is another sound in the background it makes up words then as well. We are all hating doing the editing because of this. It is incredibly tedious because there are so many changes to make in them. I am told that our supervisor has tried to reach the company about problems we are having and they never return calls- it almost sounds like some kind of scam. Anyway, I don't know what the name brand is, I am assuming it is 3M since we have Chartscript, and Chartscript.net, but not totally sure. Just wondering if anyone else has any experience with this and knows what the story might be.

Thanks!

BESR with CS.net - LIL

[ In Reply To ..]
The company I work for has been using BESR for over a year with Chartscript.net. It's terrible. Very hard to build up speed. Either it's not a very good program or the people who are supposed to "train" it aren't doing their job. We were told to write to the managers if we came across errors the system was consistently making but it seems no one has taken any steps to correct them. This is my first experience with VR/BESR, but from the postings on this board it sounds like Escription is much, much better.

Same here- - anon

[ In Reply To ..]
From what I understand our hospital keeps trying to report complaints and issues that need to be changed and they get no response- this system is learning NOTHING and seems worthless to me. It is much faster to type the reports. We were told it would learn from us being consistent but it is not happening. I was only working with Escription for about 6 months but by that time there were really good drafts coming through that needed very few changes. I have not seen anything even approaching that with the Chartscript.net BESR.

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