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qc corrections incorrect - feltx

Posted: Jul 05, 2013

Has anyone been counted off in a post audit for corrections that QC made?

Yes new system in place - readytoretire

[ In Reply To ..]
was told by TL this morning, any blank filled in by QA that is beyond the account specs, results in a 0.25 ding.

That is why I came to check out this site this morning. I cannot keep doing this.

Ding for QC, MLS or both? nm - smeeps

[ In Reply To ..]
x

not fair - feltx

[ In Reply To ..]
I left a blank that QC filled, but two days later on post audit, I am counted off again because of the correction QC made. That's not fair. I emailed TL, but have not heard anything yet.

Here's why the dings - duuh

[ In Reply To ..]
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Hardware/Software: Windows XP (32 bit only) or Win 7/64 or 32 bit, MS Word 2007 or 2010. At least 2-3 GB RAM, 2 GHz Processor, 10 GB available disk space. MACs are not compatible.
File Transfer Method: High speed Cable/DSL
Compensation:
Date Posted: 6/28/2013 22:06

That stinks when on a no-blank account. Honestly, --sm - anon

[ In Reply To ..]
there should either by a company wide mandate of say, 4 blanks or whatever before getting dinged off or there should be a company wide standard of how many blanks are allowed for the account. What it means though is if it is a bad dictator, instead of trying to pull every last word out, just allowing the blank to encompass more of the dictation.

QC corrections - uniquemonique

[ In Reply To ..]
There is a new QA protocol in place and I asked my TL to explain it to me because I thought I misunderstood but unfortunately I don't.

Say an account spec allows for 2 blanks to go through on a chart to the site. I have a chart that I send to QA with 4 blanks. QA fills in 3 of the blanks. I get dinged for that 3rd blank 0.25 points because QA got it. It is fair, absolutely not, because that's what QA is there for, to fill in blanks that we cannot understand.

Yes - I posted last week about that issue. - I was told

[ In Reply To ..]
in so many words that the guidelines we have been given mean nothing. That QC/QA can audit you anytime they like, and ANY error, yours or not, will be charged to the MLS. Does not matter if it was sent to QA because there was a problem, defective speech, dictator error, etc. ALL errors, no matter who makes them, will be charged to the MLS' to assure a constant percentage below 99%, but not below 98% to cause them to be fired. I can only address what I was told. It was made very, very clear that any FIESA challenge was a waste of time. That, regardless of what FIESA policy states, Nuance will do exactly what they want, to any MLS, to keep them from getting any bonus.

They should be so proud...Did not realize they could sink lower than a rat hole.

if you get a decent TL, fiesa challenges are worth it - anon

[ In Reply To ..]
I've had about 6-7 fiesa disputes overturned in the past 2 months or so... all reversed except one that I put in for.

Think it mostly depends on your TL and if they will fight for you (fortunately mine does most of the time).

Qc corrections - Burnedoutco

[ In Reply To ..]
Yes.

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