A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Watch out QA, you will probably be next - ss

Posted: May 21, 2015

They have squeezed all the blood out of MTs they could (for a while), then they start on the QC.. Sorry QC but we all must share the evil as well as the good. Now the QA who have the power to impact all our pay must have to wonder "Could this happen to me next?" I sure as heck hope so.

They usually say "Sh** flows down stream", but in this case it seems to be going up. I like my TSM, but also find it annoying for them to discuss their vacations, letting us know they have way more PTO and pay then we do. Perhaps they will be next in line after QA.

After all, we all must contribute to the profits of the almighty Nuance.

We were informed that - QCs are needed - want to apply?

[ In Reply To ..]
Ummm, no thanks. Not after what I read here. Used to be the appeal would be an hourly salary, but now that seems to have gone and QC are under the same stupid rules as us.

I think QA are still up there on the pedestal, though. I just wonder what they are offered for taking everyone else's pay down.

No, QA don't make the rules, but they do enforce the rules to a ridiculous (and sometimes entirely subjective) degree which demonstrably impacts our income as MTs in a very negative fashion, so I just wonder if there is some kind of quota or some other encouragement to doling out errors.

I just don't see them being on production - how they could be placed under scrutiny like we are unless the parameters would be racking up points off MTs and now QCs so they can take $ off of us.

If that happens, it's not just them who will be under pressure, but us - even more than we are now, if that's imaginable.

We were informed that - QCs are needed - want to apply? - QC2015

[ In Reply To ..]
The reason why we audit the way we do is because we are getting audited as well; your errors are our errors.

I do understand that, but what on earth would - make us MTs want the QC job?

[ In Reply To ..]
Now that Nuance are penalizing us MTs for blanks with the 10% cap (which is really silly in that how can you help sending it to QC if you have a terrible dictation?), it appears QC are lacking work due to some MTs realizing that since greater than 10% drops your cpl one full cent time is better spent figuring out the blanks than going faster and sending to QC.

I have no issue with what you said, but it seems now that QCs are lacking work PLUS they don't get paid hourly anymore, that's what I mean. So why would we MTs want that, more of the same impossible job parameters, low pay, and bad treatment?

Does no one audit QA? What's the down side to their situation. How do they beef up their pay, or is it just hourly, anyone know?

QCs are needed, say what??? - already low on work

[ In Reply To ..]
We QCs already cannot meet the line quota that is set up now. This is a set-up to have us not meet the line requirement and therefore pay us minimum wage. Wow, stellar move, Nuance.

If you're still an MT, take my advice and stay there. Moving to QC will not be any better for you and might actually be worse. You will be guaranteed minimum wage no matter what you do.

quota - Rushlover

[ In Reply To ..]
Nope, no quota, and we are not rewarded for "doling out errors."

If you are a QA - and not a QC

[ In Reply To ..]
This fact (that there are no quotas and you get no bonuses for errors) actually makes me really sad.

I have had such silly nitpicking "errors" claimed against me, almost always overinflated and reversals almost always denied, I had consoled myself with believing the reason QA were doing that on the post audits was because they were getting some kind of incentive.

So now it seems they are just doing it to what, lord it over us, because when they find anything at all they can call an error they blow it up? Honestly, I can't give you examples because then they would know who I am, but trust me, I have had some absolute doozies.

So, to know they are just doing it because they feel like it or want to prove they are better than us, well, not sure I can deal with that. I truly hate the FIESA.

they will always find garbage non-errors to call errors :( - anon

[ In Reply To ..]
I'm a QC now, but back when I was an MLS - possibly the most ridiculous error I was given a 1.0 for typing '7-11' instead of 7-Eleven.

I'm sure ppl have lost hundreds of dollars for similar things with this new plan... cause it truly affects patient safety whether you type Walmart or Wal-Mart!

Who will be next - Anon1000

[ In Reply To ..]
If all or most of the MTs are in India (obviously the goal), who will the TSMs manage? Will they babysit the India MTs? I don't think anyone is immune to Nuance's evil ways.

The India MLS have their own Indian TSM. They - have the same setup. Ex-TSM

[ In Reply To ..]
Same setup for pennies on the dollar.

QA is now going on production as well - with a similar grid- sm

[ In Reply To ..]
Pay/quality requirement is slightly higher than QC, but not much, and otherwise is the same.

Lots of QA already going to India. Maybe - management will be next. nm

[ In Reply To ..]
.

Hate to say it, but management is already in India! - nm

[ In Reply To ..]
nm

It's QA too - RethinkingThisCareer

[ In Reply To ..]
As per the email we received this morning, "With the implementation of the new compensation plan for QC and QA employees, effective this Saturday, May 23rd , " .... it's both QC and QA going to production.

At least QA will never be short of work like QC is. QC is being required to nearly double their production (180lph is less than minimum wage) to maintain steady wages. But that won't matter, because all it takes is ONE CPSE to knock it right back down to what Nuance really wants to pay us.

Have you seen that Nuance is gearing up to hire 3000 more in India over the next 18 months? This article is from the hindubusinessline, I'm linking it in the URL field.

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