A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Strap up your girdles Nuance slaves - The official word is out
Posted: Jul 30, 2013
Phrased as a "reminder", the TSMs, TLs are making it known (for the new hires pay attention) every single report, every single line, evey single word, WITH OR WITHOUT BLANKS, will be heavily scrutinized in the search for the QCs to make their 40% bonus. Reports are being put through as many "audits" as it takes to hammer the MLS; I use the term audit losely, to nail the MLS any way they can, as hard as they can. This way, the QCs get their bonuses of the backs and sweat of the MLS, and the company only pays the bonuses to one group. Forget about asking for help - you are screwed no matter what you do with Nuance.
I keep all of my documentation because I think the unethical games they play with our money is going to blow up in their faces. Till then, I report every single Indian QC who cannot speak English properly and a record of all the mistakes THEY make. I challenge every single one. If they are going to make my life hell, I'm giving it right back until I move on (which hopefully will be soon, very soon). If they get reported enough, they have problems with the off-shore supervisors. Gotta beat at their own game.
I don't know what they were thinking... - anon
[ In Reply To ..]This insane business model of cutting QA/QC pay and instead paying them an incentive for the more errors they "find" is incredibly stupid. MTs are going to leave in droves. It's impossible to work under such a stressful work environment. Imagine if the supervisors came in every day to a folder on their desk listing every perceived error they made the day before. Yet, that is what they do to the MTs AND use it to penalize their paycheck. It's crazy! What normal person could work under that kind of stress? It kills morale and motivation, affects your health, and causes you to make more/real errors. No paycheck is worth that. Seriously, what kind of business person made this decision? What next?
And I know some have suggested to contest these "errors", but who has the time for that? All it does is cause more aggravation, frustration, and unpaid time spent on this "job".
Agree, I am out of here. - Last straw
[ In Reply To ..]This is unbelievable. It makes absolutely no business sense at all but by the time they realize that, it will be too late. No self-respecting MT will stay. There are other jobs.
I am the OP and there could be no coherent thought - behind this...
[ In Reply To ..]Would make far more sense to pay the MLS' better, stop all this crap, encourage the production and give us the damn bonuses we work so hard for! Their business model stinks on so many levels. It would cost them FAR LESS to stop all this BS, pay us what we are actually worth and do away with the endless reviews, constant criticism. Not one single TSM or TSL can put up with the crap that we get evey minute of every day.
I think we should pick a day, and ALL of us hit QA/QC so hard they go cross eyed. Is it any wonder they have ads plastered everywhere, week after week, because people cannot get out of there fast enough.
They want a minum wage employee - well they turned me into one.
I'm in I have dozens of QC and QA audits - I could request review of
[ In Reply To ..]Seriously we could bury them in thousands of requests.
It's their process, they are asking for it.
I'm pretty sure that "MTs leaving in droves" is - exactly what the entire MTSO - s/m
[ In Reply To ..]industry wants. They want their allegedly "expensive" American MTs GONE. They don't just lay them off because they don't want to pay UE on them. They don't fire them unless they can come up with some fabricated "just cause". If we aren't making enough mistakes to qualify for "just cause" firing, then they conveniently change the rules, or the allowable accuracy percentages, or the minimum lines per hour to be typed. They change them to a level that is not humanly possible to achieve.
When you read these boards, you can see the utter frustration of all MTs. They aren't frustrated because they're bad at what they do. They're frustrated because no matter what they do, or how diligently they work, these scumbag companies make sure to stack the cards in such a way that NO MT CAN WIN.
That's why some MTs are retiring early (at considerable financial loss), or are paying through the nose to go back to school, no matter how late in the game it may be for them to do so. Others (like myself) have no idea what they're going to do.
Meanwhile, I'm not quitting until I've found something else to do. I would love to be out now, but not without the UE money I've paid into by working my entire adult life from age 19 to age 64. If they want me out they're going to have to fire me, and pay up.
UE - Not leaving yet
[ In Reply To ..]You do not pay into UE, your employer pays for unemployment insurance.
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