A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Fed Up With Nuance - LTMT

Posted: Apr 19, 2012

I received an incentive bonus this paycheck (for the first time ever). My QA score was 99.3%. So, I get an email today from my supervisor that my latest audit was only 98.2% and they are going to reaudit me in 2 weeks to see if my score is improving or if I need further disciplinary action. WTF? I've been with Nuance for 3 years and think it's time to jump ship. This company is messed up, and the QA is so inconsistent.

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Been there too - exnuance

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I feel you. I worked there for 5-1/2 years and started there when it was still Focus and changed to Nuance. Used to love it there, had a great team lead, until she left and I got a new team lead and she was clueless. That's why I left. She never would correct my QA feedback even though I was right and she agreed that I was right. Her reply was "it was up to QA" even though they were wrong and could not agree on one thing. Never seen one bonus. I left. QA at Nuance is the worst. I type 100% at the Company I am at now and not one complaint ever, it's great. No more stress or inconsitent QA people. I am so glad I left that headache since I see nothing has changed and I left early 2011. Good luck to you.

That's what I thought - LTMT

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98% or above is what I always thought was acceptable. I knew QA had to be above 99% to get a bonus but my supervisor is telling me that I need to be above 99%. I'm confused. Then, I tried emailing her back about it but she never responded. She never really responds to any of my emails. So, I guess the only time I hear from her is when I need "disciplinary action."

You're not alone - Just me

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My supervisor never responds to my emails either unless he wants me to work overtime or switch accounts. Everything else I ask him goes unanswered/ignored. I was under the impression that the new minimum standard was 99% and that was not just for the bonus, but I couldn't find any documentation on that either way. I hope it works out for you in the end.

Thank you - LTMT

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Yeah, I wasn't sure if the QA standard had changed or not, but one would expect a response back from their supervisor answering that question - :) I only hear from my supervisor also when she wants me to work the weekend!

work - looking

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Where do you work now?

You are not alone either. - mt2

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I've been here only 5 months and already thinking this was a mistake. My team leader never answers my emails either, only to work OT. I've been put back on that non-DSP crap twice. I am not new at this. My mistakes were the account specifics. I'm DSP now for little over a month. I don't understand this QC crap. My FEISA shows 99% to 98% to 100%. But time sheet shows extremely low QC scores. I think this place is too big for its britches and can't wait to get out of here.

Well, for goodness' sakes insist on a proper review. - Supervisor does not answer? Call someone else. NM

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Recent quarterly audit over 99 BUT.... - nn

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Once I got that I started getting told I was not meeting hours/line committments, then FIESA started doing reports and some of those scores were awful. They say not to over-edit on ISR if it doesn't change context, but believe me Fiesa will get you on that one.

What does FIESA stand for - transcender

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I see FIESA stated a lot in these posts..can you tell me what it stands for..thanks

It's this website that holds your reports. - mt2

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You're suppose to check it daily and see what the QA marked you off for. It gives you a grade. Well, mine are all 98% or above but on my pay stub it shows QC of crap so WTH? I don't even bother with it. I questioned a few things and never heard a word from team leader so screw it.

Similary story. - Rainy

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Told more than once not to over-edit ISR, but as a result, my FIESA audit was under 97%. Sure there were a couple actual errors on my part, but most were due to not over-editing. Guess I can expect yet another call from my supervisor soon.

sorry to be going but..... - MTLady

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Ah yes, Nuance. I am hot on the trail of a new job now after being with them for 4 years (previously with Focus). I almost had a nervous breakdown trying to stay positive and stick with it after Nuance took over Focus, or merged or whatever they did....My TL is AWESOME and I feel personally disloyal leaving, but she just can't make a difference anymore. QA is crap, all the work is SR/VR and you simply CANNOT, no matter what they say, CANNOT edit a VR file in half the time that you could type it. That might be possible if the doctors spoke clearly and without accents, but Nuance has all the huge medical centers for accounts, which are full of "ESL" dictations and what the machine gives you to 'edit' often needs to be totally retyped, or at the very least reformatted. I am no longer a transcriptionist but a text copier and paster and backspacer...arrrggh. It's not even the same job. I am so excited to be an MT again at my next job. Sigh.

Wow, nothing like having a threat lingering over - ur head for the next 2wks.

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Thats gonna really put your line count at an all time high (sarcasm).

Now you will sit on pins and needles and double check every report out of fear you may possibly do something wrong.

What a way to motivate your MTs. Thanks Nuance.

Here's my motivation with Nuance.... - mt2

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I'm doing my job. If it's not up to your "standards" then fire me. I need a vacation anyway.

Screwed up - hypertyper

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I too just got the email that my scores are only 98.9%...will see how my score is in 2 weeks. QA is coming out of India and we all know they hate American MTs. Who would have thought it would come to this. I loved OSi and we were told things would not change. Lies, lies, lies. I have been out of work now for 1 month and am waiting for another new account, maybe in a month. My old account went to India. I was hanging on because I have good dental, but I could just pay cash from the money I have lost.......I just don't know where to go from here. All of the companies out there seem to be scammers.....Maybe the suits will see my post and fire me, then i could file for unemployment.

There, I feel better now for ranting...

QA is NOT in India. We QA their reports also! - nm

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You can stop lying now. QA is in India - sm

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The scores which determine your bonus potential are only the post audit reports, and, yes, they ARE in India. The post audit reports are edited by Indian QA. Anyone can see that just by the way the editing is so screwed up, but that is another can of worms. I know this for a fact.

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