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Is the "deadline" for QA reports the same as the pay period, i.e. Friday night? - M.B.R

Posted: Jan 30, 2015

Is there a time frame, like till midnight Friday or what, that the QA reports have to be completed to count for the pay period? In other words, when can I breath a sigh of relief? So far I have one report scored 100%. Also wondering since any reversal request have to be submitted by Saturday.

QA deadlines - ohwell

[ In Reply To ..]
I'm not sure; I just know that I had one QA audit done earlier this week at 100%. The only other one I've had done was today, short report around 40 lines, was a 1 point error which got changed to a 3 point error, which along with two 0.25 point errors put the score for that audited report around 91% so guess where my QA score is this week!! Just checked Fiesa again and I still don't see any more QA audits.

QA deadlines - dbp

[ In Reply To ..]
Don't ever count on the QA score you see when you finish for the week. One week I had 100% on Friday after working. Then Monday morning it was still 100%. Then when I signed off at the end of Monday's shift, I see an email stating I had a critical error on a document typed on Friday. Called my TSM on Tuesday, told her management had said 24-48 hours they had for QA. She called management, they told her 72 hours, but my document was more than 72 hours old. They said they could not just ignore the document. So, in other words, there is no deadline. All I am doing now is checking when I sign off on my hours on Webclock. I don't even bother looking at Fiesa. That week I "lost" $354 dollars due to that one document. Oh, and by the way the critical error was removed because they had charged me incorrectly. But still had 98.5% on that document. I'm now trying to type on only 1 account and not checking Fiesa. It's too depressing otherwise and I can't concentrate on my work at all.

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