A community of 30,000 US Transcriptionist serving Medical Transcription Industry


How long on non-DSP? - newbie


Posted: Jan 14, 2015

How long do newbies typically spend on non-DSP status, and besides not having to pend every report, what does it mean to be granted DSP status?

Being granted DSP will give you the exciting - opportunity to be post audited

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and allow you to take part in figuring out your exciting paycheck via the new excciting pay grid!

Requirements? - newbie

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What are the requirements of being granted DSP? Do you have to be at the 100 lpm and 99% accuracy? Are you guaranteed minimum wage if what you produce is actually less than would be minimum wage? Sorry to ask so many questions - just don't know where to find the answers...... you ladies are so helpful. Thank you!!

Minimum wage is guaranteed..... - AnotherAnon

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by Federal Law. Sorry, I don't know the requirements for being DSP.
While minimum wage is guaranteed, they will not - provide makeup pay for very long
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without getting on your back to produce more to remove this makeup pay. Most companies will do that too, so not really isolated to Nuance.
Been here a week - and already moved to DSP
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I'm doing okay on my typing 100 lph requirement, but editing is not up to speed. My total QA for my first week is just below 99.

Never expected to go to DSP this soon -- even if I meet the 100 lph, if I drop below 99, I only get 7 cents a line which equals $7 an hour. I wasn't too stressed before because I was fine with just making minimum wage while I learned the platform, account, etc for a few weeks, but I feel like I've been tossed out of the nest and am not able to fly just yet.....
Do not forget, if you editing, that 100 lph is - really 200 lph.
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xx
The only way you get 7 cents a line is if - you send more than 10% to QC
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If you send less than 10% to QC you can still have the worst quality ever, even 80%, and you will get 8 cents a line. That is screwed up and PROVES they don't care one iota about quality. They just don't want to have to pay another person to take a second look at your QC. If they did care about quality, those two would be turned around, i.e., you'd get at least 8 cpl if your quality was over 99% NO MATTER how much you sent to QC.
I meant to say that is IF you are on DSP. - NM
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x
But what if it's not your fault??? - trying to sort it out
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Like a dictator says to cc Dr. Smith - but doesn't specify WHICH Dr. Smith -- does that count in the 10%??
That should NOT count. I would NOT pend that though... - Just put "Dr Smith" and send it on its
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way. I'm on eScription so I guess I don't know how it works on your account, but there should be a way to send that cc as is and let the facility worry about it. Pending to the facility (rather than NTS) isn't supposed to count, although sometimes I question that. Which is why there is no way I'm pending anything to NTS that I know they can't do anything about, and in your example, there is no way they could. If it were just that you couldn't understand what the dictator said, that's one thing, but if the dictator only says CC to Dr Smith...that's another.

Answers - CuriousMT

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Well, DSP used to be handled by the SQC's (who were later called TL's), but they're no longer around. They did the training and when they checked your QC scores and saw that you knew what you were doing (brand new people, basically once they saw you were not having a ton of questions about your platform and they could see you knew the specs and weren't having those types of issues), they'd e-mail your TSM and advise you be released from DSP.

If you started a new account, they also used to have you go through, at least, the specs with a TL and put you on DSP for that account for just a bit as well (much shorter, usually a couple hours rather than days). Now they tell you, "here are the specs. Take 30 minutes, review them, then hop on. Send your first five files to QC and let me know when you've done that. I'll make sure you're doing okay, and then you can be released from DSP" OR the same as above, but don't put you on DSP at all and just throw you to the wolves. Keeping in mind that unless you've specifically been approved for training pay, you're probably making MUCH less than minimum wage.

As the previous person said, you are guaranteed at least $7.25 per FEDERAL minimum wage guidelines. If your state or even city is higher, they must comply.

Once off DSP, if you fall below minimum wage (which isn't hard to do with that new and wonderful matrix), they will give you "MUP" which is "make up pay," essentially bringing you up to minimum wage. It used to be you could only get that a few times, would be counseled and then let go. I'm not sure how they're handling that now as I'm sure many many more of us are falling into that category!

As far as DSP now being tied to the matrix where you have to be at 100 C-LPH (now, remember, if you're doing only speech, that's really 200 LPH as they divide your speech lines in half to come up with that LPH figure) or the 99% mark, I don't know. If they're not giving you training pay, then DSP automatically forces you into the bottom-most slot (7 cpl).

I'm not going to say you're crazy for taking a job here, because I work here too and would be just as nuts and we all have our reasons, but word of advice: "Dance with one eye on the door!"

I believe you have to have the accuracy for sure. nm - acuteMLS

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nm


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