A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Again, life after Nuance - Gone in April

Posted: Jun 21, 2015

When I worked for Nuance, I came here and read this board daily while I was OOW--hoping through despair that things would change. I have come back here twice since leaving, and it is almost painful to read. There are other transcription companies that treat their employees much differently than Nuance. I started with a new company. The training has been amazing. I ask a question, and the question is answered almost immediately through an IM that actually has a person on the other end. No minimums, no quality scores, no QC%, no watching like a hawk the time I start and end my shift...in fact, no time sheet at all. There is no comparing my claimed hours against my actual hours and all those other metrics. I am an IC now which I have been before. Quality is expected. Training has consisted of immediate feedback from QA so that I can learn as I go, no waiting for QA through anything as ridiculous as Fiesa. It is all straight typing too. The platform is so simple to use! I am amazed how much more complicated ExtText Editor was compared to what I use now. Previous notes are simple to find and in addition, I can listen to the audio on my feedback literally in seconds of retreiving it! There are still difficult dictators, but I am no longer punished transcribing them if I have to leave a blank.

Reading the recent comment regarding Nuance, I can feel my level of anxiety rise...I can feel the stress and I feel again after 17 years how Nuance made me feel like a failure as an MLS. I quit in April. I was given 2 new accounts and paid the bare miniumum to learn them because of my QC%. I was made to feel it was all my fault with 6 accounts that I was OOW....I have no more fear of opening my email....

That is enough about them....I cannot go back there.

Start looking, keep looking....there are other companies much better and respectful of their employees.

Rubbing our noses in it much? If you don't have the guts to tell us who you work for - Just go away.nm Geez.

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x

oh, stop it. - hopeful

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I'm glad if someone can leave and find a great job. More power to her, and it gives me hope.

Oh you stop it. I agree with that poster that she should - Back it up with facts.

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x

Life After Nuance - Gone in April

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I did share it--with the nice person who sent me an email asking me to share. The fact is many posters on this board are extremely angry with Nuance. The fact is, I got out and I am happy. Perhaps you should do some research on your own as I did and find what you are looking for. There are better places out there--keep searching--I wish every MLS could quit Nuance and so I still wish you good luck.

Life After Nuance - Gone in April

[ In Reply To ..]
Rubbing your nose in it was not my intention at all. I was just trying to let people know there are much better places to work for. It took time and effort to find my new job. I never thought it would be possible to find a better place to work. I was convinced this profession was dead by reading this board and that the big 2 were taking over everything.

Thanks for posting - Yes, there are other companies

[ In Reply To ..]
Many years ago I left MM. It had gotten horrible. At that time, we were getting reports from EVERYWHERE. Each report you have to look up the specs. How crazy is that? (I am sure they changed THAT business practice long ago) I got a tip from this board (private e-mail= not recommended though) and found a wonderful small company, now gobbled up by the N. I am hanging in there with the N (I am currently doing well but do not feel it will last) but if things were to get as bad as some of you have it, I know what to do.

There are other companies, and I would shoot for IC status. I know how to do the taxes and it seems much less stress with IC. They normally leave you alone as long as you meet TAT and do a good job. At this stage in the game, if I did not like the new company, I would leave THAT company until I found a good fit. I have never job hopped but sometimes you gotta do what you gotta do for your own health and sanity.

Are you serious? - Bahaha...

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Seriously? Ypu actually think you're okay to tell her that if she doesn't have the guts to tell you that there is a better option out there than Nuance, go away? Oh. My. Goodness. You're messed up in the head!
And to the OP, Yay for you! Feel great, be thankful you got away from this company, and don't bother looking back :) As for me, I'm going back to school (at 50) with the full blessings of my hubby, and I can't wait. There is so much more to life than putting other people down because you're not happy with your life as it is, and you won't do anything about it.

GONE IN APRIL - wk

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Which company do you work for?

Good for you - alice

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There is no reason to say where you went, in fact I wouldnt. Some on here need to hear that there are much better places to work than here. This is the worst company I have ever worked for and I think most would say the same thing. There are so many hidden agendas going on and distrust that it makes it almost impossible to focus on your work.

I agree - How can you focus

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on the patient care or "the report in front of you" as my TSM likes to put it, when the minute you start work you are worrying about Fiesa BS, and if you are going to be able to pay your bills?

come work for MModal!!! We have lots of overtime - you will never be OOW

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I'm tired of it!! I wish they would hire help!!!

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